50k service Had my 50k service at 51xxxkm @ Sai Nexa Cochin
Taking the car to sai nexa edapally for service is like taking a patient to government hospital out patient department during peak fever season. Inspite of having an appointment for service (I had to call up the service manager on mobile twice for that, the ladies at the service number were too casual), I had to wait for a solid 20 minutes for the service guy to inspect the car. He was as busy as a stock broker on phone. I waited at service for 40 minutes and he came to me briefly at intervals like the rain in July. He wrote down all my concerns, took the photograph and then disappeared only to reappear again and again. I asked him to do everything I wanted. He was like not at all interested in understanding the concerns, was too busy and just wanted to sent me back and take the car to the service bay.
No niggles till date
Had oil change and top up of fluids. AC filter was changed
Checked the clutch plate, which had decent wear and tear - Was asked to replace it at 60k - cost quoted was 9.5k including tax and labour
Had asked them to do alignment and rotation.
Not only was it not done this guy claimed that it was done. I had numbered the rims and the numbers were in the same wheel arches. Took the car to my local tyre guy and did the alignment and rotation. Gave only 6 stars for service. Unsatisfied. He apologised and promised me to do it at a later date, as I took delivery of the car after 6pm.
Even though overall experience was not that good at the service station, I was not worried as my hippo has not given me major problems till date. They did a pretty good job at replacing oil, fluids and body polishing at a cost effective price. Moreover the 60k package from Maruti covered all the labour of service. The bill came to around 3k for service (including oil , fluids and ac filter) and 1.5k for body polishing/wax.
I am finding the car really a boon in rains with broken roads all around. Enjoying the hippo on bad roads and rainy days. |