Last service done on Dec-17, the least expected of all, had to visit the Maruti Suzuki dealer at the nick of time again 11th Feb -18 for the below incident.
With experiences in the past (with VW) am usually am very sceptical whenever taking the vehicle after service and will normally check for leakages (especially engine oil drain).
All looked okay and also the S Cross driven to Coorg with all indications seemed normal. However did not open the bonnet as the service was just done ( and the area has no rats , since cats are always around)
However on 10th Feb on checking the floor, did notice it being a bit damp. Thinking it would be due to washing of the floor and yet to get dry, however thought of checking the engine bay. And was shocked to see the housing was filled with coolant. Having read some cases of engine overheating on S Cross and as well as Ertiga (known case) immediately contacted the dealer SA.
Fixed appointment for the next day, but was convinced it was a leakage of coolant at the outlet of the engine and would be the start as the level in the coolant container was between the high and low levels.
Being Sunday and traffic was relatively nil, reached the service centre at 9:00 am. Being a NEXA car ( or due to the problem) preference was given, job card done and the work started almost instantaneously.
What further was discovered is they are aware of a few cases and Maruti Suzuki has instructed to keep a watch on this part on service calls.
Further revealed are:
1. The new part has a new design ( and part number)
2. Maruti Suzuki is keeping a close eye on this issue
3. The part number is different for DZire Tour
The entire work was done in 2 hours the vehicle was test drive, checked for leak proof joints, thermostat function ( fan on/off).
Commented by the SA as a goodwill gesture the job was done on warranty and free of cost.
The big question is whether this is a batch problem or an inherent design issue? Will Maruti Suzuki issue an alert or will do so only on a case-case basis.
Alert to all S Cross owners to check for leakage at the engine bay or atleast keep noting the temperature gauge to see if abnormally high when on drives.
The commendable job in the whole process is the Maruti Suzuki dealer SA’s and their prompt action to end the entire episode with a sense of neutral feeling!
The pictures depict the episode in detail:
Coolant puddle on engine housing,
Work starts, extremely laborious, involves dismantling many sub-assemblies including the battery.
Parts in question
And installation with the NEW Housing,
Finally the goodwill gesture
