After posting my last update, was on my way to work one morning. Link road from Phase V to MG Road, around 110 kmph on the speedo, when I suddenly felt the power drop. Eased off the pedal since I was approaching the main road anyway & then I heard a clatter from the tappets (the kind you'd hear if oil wasn't flowing in properly).
Hit MG Road, eased off further, turned on my left indicator & was going to park on the side of the road to investigate. Looked in my mirror & next thing I knew - POOOFFF, a huge plume of white smoke from the exhaust , much like a F1 engine blowout. Only, there wasn't any engine at the back, LOL, it was from the exhaust. All the vehicles behind me had stopped a safe distance away 'cos they thought they were about to witness a fire! Switched off the engine, the smoke died. Gave it a minute & tried cranking very gingerly......a couple of turns but didn't start. Called my messiah.
He told me to start up again & I was like "
What!! Are you kidding me! No way.....". But he convinced me & I tried - couple of cranks later, it started.
What do you see? Same - thick white smoke Hmmm, not an electrical issue, nor the EGR (since its white smoke), maybe the injectors What next? Hmm, you have extended warranty but hang on, don't drive, just switch off & wait, I'll send my guys
It wasn't a good place to pull over & wait, what with the Office traffic buildup so I decided to start up the Beast & coast towards the Indianoil pump at Nathupur where I dutifully parked & fiddled with my Treo & watched the world go by.
The technician arrived - a pretty sound guy from what I saw. He cranked the engine, diagnosed that it was starved for Air, disconnected the Air cleaner element, isolated the Turbo (made it NA), cranked again & it started up. Signs weren't good - the air cleaner element hose had engine oil in it & he pointed out fresh oil on the top of the Turbo.
Sir, mujhe lag raha ki Turbo failure Turbo failure - aisa kaisa ho sekta? Workshop lekar chalte - phir detailed diagnostics run karke dekhte hain....
They drove off with the Beast & I went to work in the Fiesta. Afternoon update from the GM was - it was the Turbo, the shaft had broken. So what could have caused it?
Its a high precision equipment, runs at speeds in excess of 100,000 rpm; lubrication is the key......... You mean that bit about idling at start up & shut down? Yes.... Oh, I do it religiously In that case, we need to investigate the cause further - could be a clogged strainer in the sump or could be the oil pump.
A Turbocharger being an expensive item, was not available in stock at any of the NCR dealerships, nor was it available with the Central Warehouse in Gurgaon. Part was indented from Pune (Day One) & despatch details were advised by TML to the workshop the next day evening. Since this was a priority item, it was to be despatched by Air, to reach the workshop the day after (Day Three) afternoon. It was a two to three hour job thereafter so I was told that the vehicle would be ready that same evening.
To cut a long story short, the TML Pune despatch section screwed up big time -
- Despatch details were provided to dealer WITHOUT the part having been despatched
- When it didn't arrive as scheduled on Day Three, the dealer workshop left no stone unturned to figure out where it was & they finally discovered that it was still at Pune
- Dealer workshop advised me to lodge a formal complaint with TML Northern regional Office on Day Four which I did (on the phone)
- Pune asked to despatch on priority & they confirm despatch of item (Day Four evening)
- On Day Five morning, I decided to use my good old English Language skills & sent a stinker to some senior guys at TML asking them to explain why their Pune facility had screwed up despatch of a high priority item. They tried passing the buck to the Dealer workshop but I pinned them down (since I had details of order placed on Day One). TML NRO was pissed with the workshop for having asked me to complain. GM of Dealer workshop told them that they had no option since I was requesting concrete information which they couldn't provide
- In the afternoon, we discover that Pune had screwed up even further & had despatched the item BY ROAD instead of by Air on Day Four
- More hullah, another piece despatched by Air (Day Five evening)
- TML was advised that I would be raising a claim for Taxi Hire for the additional four days of hardship that I would experience, over & above the time span originally estimated!
LOL! Item finally arrived in Delhi on election day but was delivered to the workshop & fitted late in the evening. Engine was started up but in the absence of the GM & proper testing, it was thought prudent to take delivery early the week after.
A phenomenal amount of engine oil had also gone into the exhaust system which needed to be burnt out & cleaned to the extent possible. Vehicle was delivered on Tuesday evening. Was driven extensively on Wednesday & Thursday, smoking issues arising out of unburnt engine oil in the exhaust were attended to. The Engine Oil warning light came on a couple of times so -
- Oil pressure switch was changed
- Sump gasket was changed
- Engine oil was drained out & fresh oil topped up
- Oil filter was changed.
Boy, thank God for Extended Warranties, would have cost me a packet otherwise! Once again, kudos to Autolinks for the way they went about the entire job, particularly when TMP despatch section in Pune had mucked it up, big time. Very very proactive.
Good to be back with the Beast - though I enjoyed other aspects of the Fiesta during the week, it feels nice to be back on top of the world, peering out at the traffic going alongside. To be honest, I was
pissed when it happened because its not something that one hears of every day. One thing arising out of this - I'm extra careful now about the half minute idling
(though I was doing it religiously even before this)