Periodic Service and Maintenance :
As I type this post, the ODO stands at 99,200 kilometers.
The Figo Diesel has a service interval of 10,000 kilometers/1 year. Till about 1 lakh kilometer there is no mandate for any major part replacements and the regular service routine of oil and filter change cost around INR 2,000-2,500. Every now and then, I would allow an add-on at service advisors request. Sometimes I would do some preventive maintenance over and above what was mandated as per the service manual. Considering everything, I've ended up spending an average of INR 3,500 per paid service till the 70k kilometer mark which I find very reasonable. That apart I had bought extended warranty cover for 2 years at INR 11,000/- during one of my paid service.
Parts/Tyres/Battery Replacements -
Link Rod (LHS) - ODO - 7,000KM - Warranty
Link Rod (LHS+RHS) - ODO - 22,000KM - Warranty
Radiator fan relay - ODO - 37,000KM - Warranty
Battery (Motorkraft) - ODO - 35,000KM - INR 4,000
Brake pads (front) - ODO - 40,000KM - INR 2,000
4 Yokohama E1 Tyres - ODO - 42,000KM - INR 16,000
Gearshift cable bush - ODO - 53,000KM - INR 600
Front Shocks - ODO - 80,000KM - INR 3,000
Front link rods+ends - ODO - 80,000KM -INR 3,500
Drive Belt - ODO - 80,000KM - INR 700
4 Michelin XM2 Tyres -ODO - 88,000KM - INR 17,000
AC Blower motor - ODO - 94,000KM - INR 4,500
Rear brake shoe - ODO - 97,000 - INR 2,000
Coolant return pipe - ODO - 97,000 - INR 3,000
Gearshift cable bush - ODO -97,000KM - INR 500
The car was religiously serviced at Ford A.S.S. till the 70,000 KM mark. All this while, the service experience was fantastic and reasonably affordable. No unwanted part replacements were advised and seldom was a request for an add-on made. I'm also very satisfied with the knowledge and skill level of the service staff at Ford. I could, however, notice a gradually increasing overhead in all bills. As per my last visit to replace a leaking coolant return pipe, the cost of labor charged was in fact more than the cost of the part.
At about 80k KMS on the ODO, I started to notice a squeaking noise from the drive belt at cold start in the mornings. The noise would go away within a few minutes and never appear throughout the day again. Took the car to FASS immediately as the scheduled 80k service was also falling due in a few days. That's when I got my first real shocker from Ford service. It is also around this time that most of the known faces in the service center had left or had been replaced for some reason. So, I was basically dealing with a new set of guys. So what changed? At around 22k KMs on the ODO during a trip to the Himalayas, the car bellied out on a rut. Upon return, it was found that the gear box mount had developed a crack due to the impact. The then SA inspected the damage thoroughly and even though I had already approved the replacement, he insisted that replacement was not necessary at that time. I'm still running on that cracked mount till date with no issues. Now, I drove in with a squeaky belt and was given an estimate of INR 15,000 for replacing the drive belt with all pulleys (replacing only the belt or the belt and the erring pulley was not an option). The technician who took me along for the test drive also mentioned of a failing Injector! That would set me back by INR 15,000 more. He insisted that he could notice the mis-fire through an inconsistent vibration. I asked the SA, if they could just change the drive belt and clean the EGR alongwith the scheduled routine service. He flatly refused stating that he cannot perform any work which is beyond the service manual. I drove out.
Friend and BHPian dip27in came to the rescue. 80k service was done at his doorstep by his trusted mechanic under his strict supervision. Alongwith the front shockers, tie rods and end joints were replaced. The EGR was removed and cleaned thoroughly. It was a joy to watch the things unfold with dip27in giving detailed insight of parts and procedures constantly. This was the first time Cringer tasted synthetic engine oil.
Perks of getting your car serviced at dip27in's home. A squeaky clean engine bay courtesy the man himself. The cleaning was thorough using a plethora of cleaning agents in colorful bottles and not a top wash job like A.S.S.
Post this service the car was totally transformed. Refinement levels went up to unforeseen levels, the even stiffer aftermarket shocks and the clean EGR brought a wide grin on my face every time i put my foot down and kept it that way on a curve or two. More than that, the knowledge the man imparts selflessly gave me confidence to try out the next periodic service at home. It was a great experience shopping for parts and consumables and completing a periodic service at home and at a nominal cost of labor paid to a very diligent neighborhood mechanic. I am thoroughly enjoying this learning curve!
At around 94k on the ODO, the AC fan stopped blowing air. Took it to a FNG who diagnosed a bad blower motor and replaced it with a OE part.
I had to visit F.A.S.S. one more time in December last year due to a ruptured coolant return pipe and for replacing the rear brake shoes. Once again, SA advised to change the rear drums as well. Clicked a few photos of the drum and sent it to dip27in and upon subsequent consultation, rejected the proposal of the SA. This time, I was also advised to replace the timing kit, belt plus pulleys. I asked the SA if he had checked the timing belt personally, to which he replied in the negative. He said the timing kit has to be replaced at 1,00,000 kms and that my car had already run 97,000 kms. Knowing that the owner's manual mandate the timing kit change at 1,20,000 kms, I drove of after paying through my nose for the coolant return pipe and brake shoes. I'm now planning to get the idler pulley of the drive belt and the timing kit changed at home by my neighborhood mechanic.
Rating Ford Service: 5 out of 5 (till the car was in warranty) and 2 out of 5 (thereafter) Maintenance cost : 5 out of 5 Durability of parts : 5 out of 5