re: My Maruti WagonR LXi is sweet 18! EDIT: Now sold With Ol' Faithful completing 6000 kms in the past 14 months (good enough reason for retaining it with us, despite owning 2 other cars), it was time for its annual service. More so due to persistent complaints from my kids and wife that the dashboard rattling is putting them off, and sometimes even making them feel that the car should be exchanged for a new one.
Knowing that dashboard rattles were a standard Maruti package, I was a little worried if there was any effective cure. Some members like bblost, ravveendra and Hyd Traveller suggested that I take the car for a thorough checkup at New Mars. But that was more than 9 kms away, and the thought of taking an auto or bus after dropping the car deterred me, especially due to the very hot weather this month. So I thought I'd give Maruti A.S.S. a try. After all, I had a discount coupon of Rs 300 from them for renewing my insurance.
After booking an appointment on Friday for Saturday, I gave the car for service at RK Saboo Motors on Raj Bhavan Road, which is a little over a km from my house. I specifically told the head of A.S.S that I was very concerned about dashboard rattles, and that my feedback would depend on how well they fixed it. He asked his assistant to take me for a TD to see how bad it was. At first that guy said it was due to the after-market ICE, but when I held on to it tightly, there were still rattles. So he was convinced that they could not wriggle away from the problem.
I went to collect my car in the evening, and they said they fixed it by removing the dash and fixing it back. They charged around 250 labour charges only for it, out of a total charge of Rs 4010. After taking a TD yesterday and today, it does look like they've fixed it, but I'd like to see how long it holds good. My daughter drove it today and came back smiling. So let us see how long it holds.
Meantime, I noticed some tricks being played by Maruti A.S.S, as mentioned below: - Having charged Rs 1005 as servicing charges, they also charged Rs 70 as miscelleneous labour charges, Rs 30 as battery checking charges, Rs 175 as front brake caliper greasing charges, Rs 150 for fixing 2 bulbs at the rear, Rs 50 for fixing new wipers, Rs 250 for dashboard fixing charges and Rs 609 for upholstery cleaning charges. The ones highlighted in bold seem to be sly, and perhaps a covert method of recovering their discount of Rs 300.
- When I strongly protested as to why they changed 2 bulbs at the rear, when I had not noticed anything wrong, they said they found them to be weak. I said ok as I had not driven the car at night for a while and gave them the benefit of doubt, but why charge Rs 150 as labour for fixing 2 bulbs? Seeing my displeasure, they reversed those charges.
The above has left a lingering feeling that Maruti A.S.S is out to cheat customers on flimsy reasons. For the first time I've heard that battery check is not a part of service charges. Does anyone else have a similar grouse?
Last edited by vnabhi : 26th May 2013 at 17:58.
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