Xeta troubles: Faults and faultier!

phamilyman · 22nd August 2007, 15:28

Guys,

In the past coupla months it seems the indica has been on the blink: bro is due this saturday for his 3rd visit to Vivek Auto for things in the 3rd servicing !! here's the laundry list:

> central locking relay replaced @ 10k kms .. it stopped workign @ ~12k kms ..this time on the first day of 3rd serving told them of the problem .. but not completely fixed the problem as yet.
> AC has a magnetic clutch in the compressor .. that was getting shorted .. so the fuse for the ac wud blow out .. repeatedly .. and they even delivered the car to me without fixing the problem and had merely replaced the fuse (and he had to turn back after driving 8 kms towards home when the AC problem reappeared)

And to put all this in perspective, his service advisor @ Vivek was telling him that the Xeta has an excellent AC, one which does not give problems till even 5 yrs (and this was his second problem with the AC in last 4 months !! )

> glass orientation of driver seat ... has been out since july or so, without AC bro is driving with his window up, in delhi heat!! thankfully it didn't happen in may!
> earlier engine used to make a slight noise for which he asked ppl from vivek to check .. and what he get after that repair is a xeta that sounds like truck in the mornings - goes away after 5-6km !!! Reminds me of cam tensioner sounds that used to come in karizmas last year.
> FE is still okay, although a bit down.

Maybe OT post here, but wanted to ask Deeps/Wolfinstein or the others who could help. So decided to post it for the benefit of others wanting to consider tata.

Could you guys PM me the contact of any Tata regional manager in NCR region? Despite getting two feedback calls from TATA pune, and having given them an earful my bro is still sitting with the problems. He has zero leaves that he can take, and all Vivek's "engineers" can do is to give excuses and ask me to come on monday/ tuesday .....and so on .. This time I have asked him (I might even tag along) to meet Mr Mukherji, the GM, Vivek Autos - though not hoping much to come out of it.

Please help! Especially any pointers on what could've gone wrong with that engine noise would be welcome.

Caveat TATA Emptor!

PS: If tata could sort out their spares quality and the pathetic service levels, Xeta could make a truly VFM car. As of now, the honeymoon seems to have ended :(

benbsb29 · 22nd August 2007, 15:51

We seem to be having/hearing quite a few moans about reliability problems with the Xeta.

rkbharat · 22nd August 2007, 16:37

Hi,

This does looks like a problem not with the car but with the service center... I guess you need to pull there neck for such a lazy service... Sometime you do get such problems, but all of them can be resolved in one go....

Try posting on the email as relevant:

supportnorth@tatamotors.com
supporteast@tatamotors.com
supportsouth@tatamotors.com
supportwest@tatamotors.com

Also try to post your problem in Tata Indica User Group. You will find lots of Xeta owners providing the feedback

CrAzY dRiVeR · 22nd August 2007, 16:43

Quote:

PS: If tata could sort out their spares quality and the pathetic service levels, Xeta could make a truly VFM car. As of now, the honeymoon seems to have ended :(

A good service can get the car back in shape. Don't worry.

Quote:

Originally Posted by benbsb29

We seem to be having/hearing quite a few moans about reliability problems with the Xeta.

quite a lot actually! :(

simply_sunny001 · 22nd August 2007, 16:55

Quote:

Originally Posted by phamilyman

Guys,

In the past coupla months it seems the indica has been on the blink: bro is due this saturday for his 3rd visit to Vivek Auto for things in the 3rd servicing !! here's the laundry list:

> central locking relay replaced @ 10k kms .. it stopped workign @ ~12k kms ..this time on the first day of 3rd serving told them of the problem .. but not completely fixed the problem as yet.
> AC has a magnetic clutch in the compressor .. that was getting shorted .. so the fuse for the ac wud blow out .. repeatedly .. and they even delivered the car to me without fixing the problem and had merely replaced the fuse (and he had to turn back after driving 8 kms towards home when the AC problem reappeared)

And to put all this in perspective, his service advisor @ Vivek was telling him that the Xeta has an excellent AC, one which does not give problems till even 5 yrs (and this was his second problem with the AC in last 4 months !! )

> glass orientation of driver seat ... has been out since july or so, without AC bro is driving with his window up, in delhi heat!! thankfully it didn't happen in may!
> earlier engine used to make a slight noise for which he asked ppl from vivek to check .. and what he get after that repair is a xeta that sounds like truck in the mornings - goes away after 5-6km !!! Reminds me of cam tensioner sounds that used to come in karizmas last year.
> FE is still okay, although a bit down.

Maybe OT post here, but wanted to ask Deeps/Wolfinstein or the others who could help. So decided to post it for the benefit of others wanting to consider tata.

Could you guys PM me the contact of any Tata regional manager in NCR region? Despite getting two feedback calls from TATA pune, and having given them an earful my bro is still sitting with the problems. He has zero leaves that he can take, and all Vivek's "engineers" can do is to give excuses and ask me to come on monday/ tuesday .....and so on .. This time I have asked him (I might even tag along) to meet Mr Mukherji, the GM, Vivek Autos - though not hoping much to come out of it.

Please help! Especially any pointers on what could've gone wrong with that engine noise would be welcome.

Caveat TATA Emptor!

PS: If tata could sort out their spares quality and the pathetic service levels, Xeta could make a truly VFM car. As of now, the honeymoon seems to have ended :(

u can mail all your problems to "supportnorth@tatamotors.com"

try this and i hope it will work out

GTO · 22nd August 2007, 17:03

To be honest, the only significant problem your Xeta has had is the air-con. The others seem to be small and niggling types which are standard with every Tata.

Or am I missing something?

rkbharat · 22nd August 2007, 17:06

This is a clear problem with TASC and not with car.. All this problems can be solved at one go. Need to pull the neck of service people.

Try to contact at following, whatever relevant:
supportnorth@tatamotors.com
supporteast@tatamotors.com
supportsouth@tatamotors.com
supportwest@tatamotors.com

Also try to post on the following :
ContactUs

phamilyman · 22nd August 2007, 17:20

The real issue is the aircon. The window, when AC was working - wasn't that much of a nuisance. The startup noise is beginning to worry tho.

Problem is how often can someone keep going back? With m800, we used to leave it with MASS, pick it up by evening, and everything solved to satisfaction. Here, the service isnt up to the mark(not just at vivek, also with dhingra gurgaon - iirc). And all these little things failing every now and then is an irritation. Servicing the indica has of late become a hobby!

In about the same time, mom's alto lxi has run almost 8k km without missing a beat. Like I said, should these niggles not have been there, its otherwise been absolutely VFM and comfortable and fun to drive.

PS: When buying it, we thought that the niggles wouldn't require repeated visits, or would start so early - its a Dec06 indica, done 15k+ km.

DCEite · 22nd August 2007, 17:29

Quote:

Originally Posted by rkbharat

This is a clear problem with TASC and not with car.. All this problems can be solved at one go. Need to pull the neck of service people.
]

Why do you keep on repeating same thing in your posts (That its not the problem with the car) ? If the aircon and Central locking in a new TATA Xeta car went kaput, how is service center to blame? Ofcourse after the problems surfaced for the first time, the service center has the reponsibility of sorting out the problem in minimum possible time with maximum customer satisfaction level.

Deeps · 22nd August 2007, 20:13

Phamilyman: Check ur PM!!

Can you elaborate more on the central locking issue? My A/C also trips sometimes on a cold idle but the prob. goes away once the engine has warmed up.

BaCkSeAtDrIVeR · 22nd August 2007, 21:19

The central locking is factory fitted or dealer fitted after-market accessory?
Did you try any other TASC?

rkbharat · 22nd August 2007, 21:37

Quote:

Originally Posted by phamilyman

(not just at vivek, also with dhingra gurgaon - iirc).

I am not aware about Vivek, but Dhingra Motors just do pure eye wash. They service 50-80 cars a day, imagine what the must be doing, just cleaning and wash.... I am getting my Indica serviced from "Gurgaon Car Scanner" TASC. Though they are not perfect, but better than others.

Regarding the noise :
What kind of noise it is, something similar to belt noise... or you feel its coming from engine?

I can suggest the following :
Check the fan belt tension and pully bearings
Also check the engine mounting bolts if they are tight

phamilyman · 23rd August 2007, 10:35

Thanks everyone. The only accessory is the music system.
Central locking is factory fitted.

msharma_79 · 5th September 2007, 11:45

Quote:

Originally Posted by rkbharat

I am not aware about Vivek, but Dhingra Motors just do pure eye wash. They service 50-80 cars a day, imagine what the must be doing, just cleaning and wash.... I am getting my Indica serviced from "Gurgaon Car Scanner" TASC. Though they are not perfect, but better than others.

Regarding the noise :
What kind of noise it is, something similar to belt noise... or you feel its coming from engine?

I can suggest the following :
Check the fan belt tension and pully bearings
Also check the engine mounting bolts if they are tight

I agree about dhingra motors,
and if there is a noise while switching on the ac in the morning, it has to be the fan belt . just switch it off for few seconds and it is gone.

i have faced this problem twice with my xeta (got to live with it if you buy tata

) and it is also very common is santros also.

phamilyman · 13th September 2007, 01:26

for whatever its worth, the problems are gone. took a visit and lots of paining of staff, but its done. AC panel seems like now its about to break its shackles but its holding.

In the interim, we did a kishangarh trip. With new ECU and Tyco harness, the car returned about 212km in ~181 rs CNG. This was from mehrauli towards jaipur side. In return, highway mileage was 13.7 types. Fully loaded, AC at three all the time

Dont know whether to love indica or hate its service staff, but its surely delivering the goods for now. Bhai is already bracing for the next small component failure

tata niggles just like godfather has said. I bow to thee, wise one!

22nd August 2007, 15:28	#1
phamilyman Senior - BHPian Join Date: Jul 2007 Location: Gurgaon Posts: 5,968 Thanked: 4,642 Times	Xeta troubles: Faults and faultier! Guys, In the past coupla months it seems the indica has been on the blink: bro is due this saturday for his 3rd visit to Vivek Auto for things in the 3rd servicing !! here's the laundry list: > central locking relay replaced @ 10k kms .. it stopped workign @ ~12k kms ..this time on the first day of 3rd serving told them of the problem .. but not completely fixed the problem as yet. > AC has a magnetic clutch in the compressor .. that was getting shorted .. so the fuse for the ac wud blow out .. repeatedly .. and they even delivered the car to me without fixing the problem and had merely replaced the fuse (and he had to turn back after driving 8 kms towards home when the AC problem reappeared) And to put all this in perspective, his service advisor @ Vivek was telling him that the Xeta has an excellent AC, one which does not give problems till even 5 yrs (and this was his second problem with the AC in last 4 months !! ) > glass orientation of driver seat ... has been out since july or so, without AC bro is driving with his window up, in delhi heat!! thankfully it didn't happen in may! > earlier engine used to make a slight noise for which he asked ppl from vivek to check .. and what he get after that repair is a xeta that sounds like truck in the mornings - goes away after 5-6km !!! Reminds me of cam tensioner sounds that used to come in karizmas last year. > FE is still okay, although a bit down. Maybe OT post here, but wanted to ask Deeps/Wolfinstein or the others who could help. So decided to post it for the benefit of others wanting to consider tata. Could you guys PM me the contact of any Tata regional manager in NCR region? Despite getting two feedback calls from TATA pune, and having given them an earful my bro is still sitting with the problems. He has zero leaves that he can take, and all Vivek's "engineers" can do is to give excuses and ask me to come on monday/ tuesday .....and so on .. This time I have asked him (I might even tag along) to meet Mr Mukherji, the GM, Vivek Autos - though not hoping much to come out of it. Please help! Especially any pointers on what could've gone wrong with that engine noise would be welcome. Caveat TATA Emptor! PS: If tata could sort out their spares quality and the pathetic service levels, Xeta could make a truly VFM car. As of now, the honeymoon seems to have ended :( Last edited by phamilyman : 22nd August 2007 at 15:47.
	() Thanks

22nd August 2007, 15:51	#2
benbsb29 Team-BHP Support Join Date: Nov 2006 Location: Brisbane Posts: 9,968 Thanked: 13,223 Times View My Garage	We seem to be having/hearing quite a few moans about reliability problems with the Xeta.
	() Thanks

22nd August 2007, 16:37	#3
rkbharat Senior - BHPian Join Date: Sep 2006 Location: Gurgaon/New Delhi Posts: 1,601 Thanked: 724 Times View My Garage	Xeta Problem Hi, This does looks like a problem not with the car but with the service center... I guess you need to pull there neck for such a lazy service... Sometime you do get such problems, but all of them can be resolved in one go.... Try posting on the email as relevant: supportnorth@tatamotors.com supporteast@tatamotors.com supportsouth@tatamotors.com supportwest@tatamotors.com Also try to post your problem in Tata Indica User Group. You will find lots of Xeta owners providing the feedback
	() Thanks

22nd August 2007, 17:03	#6
GTO Team-BHP Support Join Date: Feb 2004 Location: Bombay Posts: 70,534 Thanked: 300,737 Times View My Garage	To be honest, the only significant problem your Xeta has had is the air-con. The others seem to be small and niggling types which are standard with every Tata. Or am I missing something?
	() Thanks

22nd August 2007, 17:06	#7
rkbharat Senior - BHPian Join Date: Sep 2006 Location: Gurgaon/New Delhi Posts: 1,601 Thanked: 724 Times View My Garage	This is a clear problem with TASC and not with car.. All this problems can be solved at one go. Need to pull the neck of service people. Try to contact at following, whatever relevant: supportnorth@tatamotors.com supporteast@tatamotors.com supportsouth@tatamotors.com supportwest@tatamotors.com Also try to post on the following : ContactUs
	() Thanks

22nd August 2007, 17:20	#8
phamilyman Senior - BHPian Join Date: Jul 2007 Location: Gurgaon Posts: 5,968 Thanked: 4,642 Times	The real issue is the aircon. The window, when AC was working - wasn't that much of a nuisance. The startup noise is beginning to worry tho. Problem is how often can someone keep going back? With m800, we used to leave it with MASS, pick it up by evening, and everything solved to satisfaction. Here, the service isnt up to the mark(not just at vivek, also with dhingra gurgaon - iirc). And all these little things failing every now and then is an irritation. Servicing the indica has of late become a hobby! In about the same time, mom's alto lxi has run almost 8k km without missing a beat. Like I said, should these niggles not have been there, its otherwise been absolutely VFM and comfortable and fun to drive. PS: When buying it, we thought that the niggles wouldn't require repeated visits, or would start so early - its a Dec06 indica, done 15k+ km. Last edited by phamilyman : 22nd August 2007 at 17:24.
	() Thanks

22nd August 2007, 20:13	#10
Deeps Senior - BHPian Join Date: May 2004 Location: Delhi/Noida Posts: 1,116 Thanked: 170 Times	Phamilyman: Check ur PM!! Can you elaborate more on the central locking issue? My A/C also trips sometimes on a cold idle but the prob. goes away once the engine has warmed up.
	() Thanks

22nd August 2007, 21:19	#11
BaCkSeAtDrIVeR BANNED Join Date: Jun 2007 Location: Kochi Posts: 2,522 Thanked: 752 Times	The central locking is factory fitted or dealer fitted after-market accessory? Did you try any other TASC?
	() Thanks

23rd August 2007, 10:35	#13
phamilyman Senior - BHPian Join Date: Jul 2007 Location: Gurgaon Posts: 5,968 Thanked: 4,642 Times	Thanks everyone. The only accessory is the music system. Central locking is factory fitted.
	() Thanks

13th September 2007, 01:26	#15
phamilyman Senior - BHPian Join Date: Jul 2007 Location: Gurgaon Posts: 5,968 Thanked: 4,642 Times	for whatever its worth, the problems are gone. took a visit and lots of paining of staff, but its done. AC panel seems like now its about to break its shackles but its holding. In the interim, we did a kishangarh trip. With new ECU and Tyco harness, the car returned about 212km in ~181 rs CNG. This was from mehrauli towards jaipur side. In return, highway mileage was 13.7 types. Fully loaded, AC at three all the time Dont know whether to love indica or hate its service staff, but its surely delivering the goods for now. Bhai is already bracing for the next small component failure tata niggles just like godfather has said. I bow to thee, wise one! Last edited by phamilyman : 13th September 2007 at 01:27.
	() Thanks