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Originally Posted by NaXal I have noticed they start to skip calling if you are visiting the same service centre multiple times for different works & all the time you have given them 10/10 in all departments.
You will get calls when you are giving them some negative or you have raised issues in previous visits.
There is also that last option in feedback form where you can opt not to receive further calls, in case the previous Ford call centre guy clicked that, they would skip calls thinking you are feeling disturbed & opted out of the feedback loop.
Thanks |
Thank you. What you have said makes sense. But I am not sure a Ford call center guy has the authority to opt me out without my approval, unless he is misusing his powers.
Meanwhile, with the Figo back at home, I've been inclined to use it whenever I get a chance, simply because the stock ICE has bluetooth streaming, bluetooth calls and plays mp3 from discs or from the usb. The stock 6-CD changer in the Fiesta does none of the above.
Therefore, my quest for a good replacement began last month. Though I found good options below 25 K from Sony and Blaupunkt, what worried me most was the look of the fascia panel that would cover the gap between the new system (all are 178 mm wide) and the console that accommodated the 230 mm wide stock system. I was worried not only about the perfect fit, but also the colour and how it would gel with the dash and the surrounding switches and knobs. A4Anurag posted an image on the prior page, but the DHC guys were not stocking panels for the Fiesta.
I have a trusted accessories shop nearby, whose employee is now with Blaupunkt Hyderabad. I also know another ICE expert who was strongly recommending Sony or Pioneer. But I first approached the Blaupunkt guy and expressed my concerns over the fascia panel. He said it would be tough to get one as the Fiesta is a discontinued model, but he said he would verify from the main branch and also from branches in Bangalore and Vizag. When i chased up after a week, he expressed his regret, stating that plenty of panels were available only for current cars in production.
I then contacted another shop close to my work place, and he guaranteed to get one if I confirmed my purchase. He gave me a quote of Rs 19500 all inclusive for Sony XAV 3000 and 24500 for Sony XAV 5000. The cost was inclusive of labor charges (around 1000) fascia panel, and any extra pins or clips that might be needed. Rear camera would cost extra though. The cost more or less matches the prices in Amazon, but then one would have to pay extra for installation. I felt the 4k difference between the Sonys only for an extra USB slot was not justified.
When I asked him about Blaupunkt, he verified and got back stating the Monte Carlo 750 would be around 2 K cheaper than the Sony XAV 3000, with similar specs and performance. It also came with a 2-year warranty and a single USB slot at the rear. He said it had good reviews from customers. Based on his assurance, I told him to send me a picture of the fascia panel, and if it matched my expectations, I'd go ahead. He sent me a pic the same day, based on which I paid him an advance of 5K. I went the next day and paid him the balance 12k after he installed the new unit.He took extra care in pulling out the stock system, so that I could put it back there again if I plan to sell the car in future. He also connected my old rear camera to the system, and dismantled the age-old Nokia CK7W bluetooth system that came with the car, and was not working for the past year.
Overall I am happy with the installation, and the features of the new system. I can now take calls, use android auto or Apple Carplay, stream music via bluetooth from Spotify, use the reverse camera, play movies via USB, et al.
Below are pictures of the stock system and the fascia panel that was so hard to procure.