New Wagon R CNG 51,000 Kms ownership review I just completed 51,000 kms on my new Wagon R CNG and I must say that Wagon R continues to give me a trouble free ride. My last service (at 50,000) cost me just Rs. 3566 and it included:
• Wheel alignment
• Oil change
• Air filter change
• Brake pad check
• Oil filter change
• Lubricating oil top up
• Tuning
• Cleaning
My earlier reviews (till 38,000 Km) has been published in detail.
At 40,000 Kms I had some trouble with my injectors and I learned some lessons the hard way. I had to change all the injectors as they got irreparably blocked. They were replaced free of cost as they were covered under warranty. But more than the free replacement I had to undergo a little inconvenience. I will detail out my learning and the hurdles I went through. They are as follows:
Till 40,000 kms, and after the first two free services, I shifted to MASS (Maruti Authorised Service Stations) from the Dealer’s Workshop. I had an irritating experience at Competent where they added some additive in petrol for Rs. 800 without asking me. These additives, I know are a way of extracting money from unsuspecting consumers. In the first service itself I was scared by an employee at competent and almost pursuaded to go for Teflon coating, engine coating etc. for a whopping package Rs. 17000. If I had the money that day I would have agreed, but one tends to be short of cash after buying a car and fitting accessories and so I could not take the package that day. On returning home I had the sense to google and realized that in Mumbai it might be necessary due to the corrosive environment triggered by sea breeze but it was absolutely not required in Delhi.
The persuasion for Teflon coating and the additive made me suspect the servicing ethics of Competent and I shifted to Shikhar, a MASS. The service for 3 consecutive times was excellent and much cheaper than at Competent. I did have an issue with this MASS branch when, on my fourth service they arbitrarily tapped the spark plugs without checking with filler gauges. I drove unhappily for 100 kms before realizing that something was wrong with the spark plug space and started looking for a 1.0 mm filler gauge.
It was only on receiving a feedback call when I told them that I will return with a filler gauge when I was told that they have filler gauge. Only they did not care to use it and instead fixed the spark plug gauge with a trial and error approach! Now this was height of negligence.
Anyway 500 kms after my 40,000 km service my car started giving jerks when it was in petrol mode. Everything was fine when it was on CNG but it would be jerky in petrol mode. I promptly went back to Shikhar (MASS) and they diagnosed the problem in 15 minutes flat. The injector was blocked. They tried to clean it. No luck. It was blocked forever and would have to be replaced. Rs. 1250 if I wanted immediately. Or free if I went to Service Masters (Naraina Workshop of Maruti). I said I would want to go to the Service Masters. They promptly made a bill of Rs. 360 for services they could not render. I rushed to Maruti.
They said they would run their own checks and asked for the entire history of my service record. Luckily I had. This is required if I would need any replacements and if I miss any service record in this chain, they will not replace any part and any change would have to be on a chargeable basis.
They kept the car overnight (the part was not available). The next day after several phones, they changed the part and I got my car late in the night. They did not charge a single rupee!
Another 600 kms of drive and the same problem appeared. This time when I went to Naraina Workshop, they said two of my injectors needed replacement and that the suspension too was making a noise. They took two days and many phone calls to repair the car. Once again the injectors were in short supply.
Another 2000 kms and my car had the same problem again. Tired of the two days wait period they took, I drove it to a workshop of repute. It was late in the night and on my insistence the guy cleaned the injectors and confirmed that it was choked. He also checked the petrol filter which I suspected was the cause of the problem. But the petrol filter was fine.
Post this patch phase, my car is running fine. It was the additional 3 and 4th year guarantee that saved the day for me. My car had done more than two years and I would have to pay almost Rs. 6000 for the repairs had I not gone for the additional warranty.
Here are my learnings:
• MASS might be cheap but they are not competent: The filler gap episode proves their at times, unprofessional approach
• MASS can do only minor repairs for major service including free parts replacement they do not have the rights but just to diagnose the problem they will charge you (I fail to understand this)
• Service Masters are the most competent and they diagnose and replace the parts free of cost. They do charge for rubber components
• You must run the car on petrol everyday to clean the injectors. Continues dry runs on CNG create soot deposits on injectors and block them forever. So now I run my car at least for 5 kms on petrol everyday
• If you are driving a CNG variant, make it a policy to get the injectors cleaned every 10,000 kms
• Dealer workshops fleece customers
• I still have not figured out how all the three injectors could have choked in just 40,000 kms irreparably
• The fact that there was a spare part problem makes me suspicious if the replacements are in an epidemic scale and if it is a flawed injector that is the cause
Happy addition
Faced with the ‘no-boot space on account of CNG cylinder problem’ I have installed an aluminium carrier. I spent 2900 on this genuine, all aluminium section carrier instead of the lighter sheet metal variants that bend and open up at their ends in a short time. I got this from a renowned maker BL and Sons, Kashmere Gate. Their office is near Ritz.
I think post installation, my car looks classier!
Happy driving!
Last edited by Eddy : 8th May 2013 at 22:32.
Reason: Corrected typo
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