The 30,000 km milestone got completed somewhere on the Pune-Mumbai expressway last Friday. The car also got serviced at VW Pune (Vidyut Motors) the same day. Almost exactly 20 months of ownership, meaning a round 1500 km/month average.
Damn I should have got the TDI
My last updates on this thread were around the 25,000 km mark. Speaking from my own experience and that of some other Vento owner friends, that is the point at which a number of problems start piling up for this car. Normally rock-steady, the wheels started wobbling a bit and I noticed a lot of tread wear on the front tyres. The AC started performing poorly- the middle vents did not have a clear air flow. One windshield washer failed. The left and right AC vents broke.
The last item was particularly galling. Nobody even touches those vents, except to occasionally adjust the air flow. What kind of cheap crap plastic is VW using anyway? And it's not a one-off case: most of the Vento owners I know have problems with broken AC vents that are not replaceable under warranty. Plus VW has been insisting that the part is out of stock for a couple of months now (I know since subodh did his 30,000 km servicing about then and had the same issue).
Anyway, I needed to get the servicing done before a weekend trip to Mumbai last weekend, so about 10 days before that, called up BU Bhandari where the Vento had gone in for her first service @15,000 clicks. Only to be told that the earliest available slot was 3rd October!
That was a bit shocking. 2 weeks wait for a regular servicing? Asked them if there was any proble- they said No, that's normal. Didn't believe them- called Vidyut Motors instead. This is the place I got the car and got one free monsoon checkup done. They have a decent enough service setup and the location is in Shvajinagar, which is good for getting an auto back home from (BUB has its service outlet on the bypass highway near Wakad, which means someone has to pick me up/drop me there- somewhat inconvenient).
Vidyut guys say immediate appointment is available. Will Monday do? I say no, let's make it Wednesday. They say OK. Dropped it off, took an auto back home and drove the Swift till I got the Vento back.
Total damage= 11,787/- Break-up:
Labour= 2410/-; Parts&consumables= 9377/-
Main heads:
Paid service= 1405/-
Wheel Balancing= 1265/-
Brake pads replacement=2003/-
Engine oil replacement= 3760/-
Various filter replacements (oil, fuel, AC dust/pollen, air)= 2360/-
Rest was some washer nozzle replacement, miscellaneous small items.
The good:
+ Car feels springy and nice now. Wheels were balanced and rotated- the good tyres are now in front.
+ New brake pads feel solid after bedding in. Since mine is an AT, brake pad wear is a big issue and am glad I got this done.
+ No needless waiting in the lounge: VW Pune had assigned a service advisor who responded to calls/SMSes.
+ No needless expenses in the bill: estimate was 9K plus around 2K for brake pads and 1K for wheel balancing. Stayed within that.
The not-so-good:
- Vidyut Motors messed up my appointment! The lady insisted that my appointment had been for Monday instead of Wednesday. But they recovered quickly when I showed my annoyance (quietly).
- No pick-up/drop-off service, even when I offered to pay for it. BUB offers this.
- Car was in the shop 3 days (Wednesday morning - Friday afternoon) for a routine servicing! Not done. Work only actually started on Thursday late afternoon. I threatened an escalation with the service manager and even called him once, after which they took it up on priority.
- Parts not in stock. This is a fairly recent launch (<2 years) and is a decent seller for VW. There is no justification for simple AC parts having to be ordered via Aurangabad factory and taking a week to arrive. One of my AC parts needs replacement under warranty and has yet to arrive. I will need to drop it off for 2 days when it arrives
- My front logo got swiped when the car was in for service. I noticed it only after I drove out and called them immediately to complain. No commitments from them though I am insisting on them replacing it FOC. This logo-stealing mania has reached epic proportions. But one hardy expects this at an A.S.S.
Overall, a not-unpleasant experience, which is what one has come to expect of VW now.