25,000 KMs service report.
Got my Venus serviced as usually from Ring Road Honda, Peeragarhi and like last time came dissatisfied with their attitude and service adviser's cunningness.
Day before I gave my car for service, the air conditioner just stopped cooling and I thought there might be a gas leakage so planned to get the car serviced on priority. Also on the day while I was driving to SVC, the petrol level was bit low so I refuelled petrol worth Rs. 500 but the fuel gauge just refuse to show any reading neither the low fuel warning light was going off. The range was also showing 0. I again refilled at another petrol pump and still the same result, earlier I thought the previous petrol pump guy might have cheated while filling the petrol but then I concluded there must be some problem with electricals which caused A/C to stop from cooling last evening but at the time while I was driving to SVC, AC was coling albeit rather slowly.
Reached service center around 10, handed over car by 10.30 and started waiting in customer lounge. Since it was sunday, the showroom was crowded with customers especially to check out the Mobilio. I was not much impressed with it because of its brio-ish front, though rear is futuristic and attractive. Anyhow Mobilio story ends here.
The problem with Ring Road Honda people is that their attitude while selling the car and while servicing the car is totally opposite. The service advisers think that customer is stupid and whatever they do them will be just ignored with a stupid apology at the time of leaving the service center.
I myself can't believe myself that they robbed me off almost Rs.15,000 for 25k service which was overall a normal routine service.
The SA very cleverly listened my AC problem and knowing there must be some problem which will be covered in warranty, he simply included a A/C compressor oil change costing Rs. 2400 and telling me that other work done like gas top up and repair is done free of cost and at 25k it is mandatory to get compressor oil change to retain AC warranty. The fuel gauge issue was also handled in an oversmart way. He told me that the fuel measuring ball has stuck in the fuel tank and to get it back to place he will fill petrol from showroom's barrel and I will be charged for the fuel, I simply refused him telling that if they want fuel then I will take the car to nearest fuel station and get the tank full and so what later he called up and said the fuel gauge is now functioning properly and there must be some bug in the software. I mean how can they just behave in so unprofessional way.
Leave that all alone, another problem with these guys is that they just don't keep up the delivery time promise. I handed over my car at 10:30, it entered workshop at 2PM, out in cleaning bay at 4:30 and ready by 5PM and then I had to wait for over an hour to get the billing done. I was out of the svc at 6.30. Over one and an half hour just for paying the bill!
Let me try to put the service cost break ups
-> AC cooling not effective - general repair = Rs. 2500
-> All sensor scan = Rs. 2000 (no idea what they did in this)
-> Both break cleaning = Rs. 1100 (can't say if they even removed tyres from my car, forget cleaning brakes)
-> fuel tank cleaning = Rs. 1100 (neither I asked not I am sure if this was job was carried out as well)
-> Gear oil replacement = Rs. 2000
-> HLC pressure test & lubrication = Rs. 700
-> Injector o ring = Rs. 250
-> general repair = Rs. 250
-> throttle body cleaning = Rs. 350
-> fixed service charges = Rs. 1500
-> engine oil = Rs. 1400
-> misc like washer liquid, etc = Rs. 500
some of the above jobs have just gone over my head and I don't understand if they were even required to perform and if they really did those mentioned jobs.
Never paid this much money to get my car serviced. Rs. 15000 for a routine service, well this is something I am not able to digest. I am feeling robbed. My last service bill was Rs. 6000 which included diamond brite surface coating worth Rs. 2000.
I feel like I should write a complaint to showroom though I have posted about this on Honda's fb page.
Heck! I have swear that from next time, I will instruct them only to do job which I tell them to do on my car and no extra abc thing will be done at any cost, be it free!
I was dissatisfied with them last time also but this time they just nailed it even better.