Got the 45K KMs service done for Venus today.
Will come to the service experience in the later part of the post, first details of the service ->
KMs - 45299
Jobs Done includes -
-> Synthetic Engine Oil Replacement - Rs. 1621
-> Injector Cleaning - Rs. 930
-> Throttle Body Cleaning - Rs. 390
-> Paid service charges - Rs. 2380
-> Oil Filter - Rs. 160
-> AC filter - Rs. 460
-> Air Filter - Rs. 990
-> Clips for engine cover underbody - Rs. 550
-> Coolant top up - Rs. 170
-> Misc Charges - Rs. 800
-> Taxes - Rs. 800
Total amount paid - Rs. 8499.
The airbag component that was the part of recall a year back was also replaced.
Now coming to the service experience from Ring Road Honda never misses a chance to disappoint me. Pathetic service staff, service advisors and a bunch of complete jokers who are handling the service facility up there.
I reached the service center at 8.30 AM sharp, and there was no single car ahead of me for the service queue. No one was present to attend my car as well. After waiting for half an hour one service advisor came up and opened the job card. I strictly told him to not to include any job without my prior approval. He still kept insisting on the battery being low on gravity and needs to be replaced and other blah blah advice to which I kept refusing. So around 9-15 am my job card was opened and mine was the first car to enter the service bay.
Around 11.30 my car' service was done and it was moved to washing bay at 12.00PM after unnecessarily wasting another half an hour. I called the Service advisor to know the status of my car and I received a reply "Kaam Ho rha hai"
I waited till 1 PM and again went to check my car and found it to be at the same place where it was at 12 PM. Afterwards Lunch timings started and my car was again untouched till 1.50PM. I called up the service advisor he gave me the same stupid reply "Kaam ho rha hai" and advised me to contact his senior if I have issues regarding the delay.
I went to this moron who calls himself the AGM of the service department. Now what amazed me was the idiotic response that I received from the guy instead of receiving an apology and assurance to expedite my car's washing and cleaning work and deliver me a bit faster.
This gentleman told me to stay in the customer service area and not to roam around the workshop premises. He told me I can not follow up where my car is where it is being parked, why it is being still not sent to washing when it was the first car to be sent for the service in the workshop. I was told I have the right to complain only after the designated time mentioned in the job card has passed. He told me how I should not guide him how to manage his workshop when the guy probably doesn't even know what management is and how it is done. Till then I have to wait in the customer service area. The original time on my job card was 1.30pm but it was crossed and rewritten as 3.30 pm.
Now what I can expect from the service advisor when the so-called AGM of the service department of the workshop doesn't know how to behave and speak to the customers. No further escalation channels out there. I gave him my piece of mind and I got my car back at 4 pm when it should have been delivered by 1 PM at the max.
The way these idiots behaved amazes me to the extent that not even a bicycle service center will not behave to a person who has bought his cycle for oiling or a just air refill.
Such a pathetic service experience yet again from Ring Road Honda, Peeragarhi, Delhi.
Can someone help me out on this issue - how to escalate this behaviour with Honda Corporate who can teach a lesson or two such kind of unprofessionally trained people out there in service centers!
My last service experience at Crown Honda Noida was so good.
Anyways, after getting out of the service mess, I went to a tyre dealer nearby home in Sector-11 Rohini and got the tyres of my City replaced with new set of Ceat Milaze 175/65/15. The Total amount was Rs. 13,000 for all four tyres. Wheel balancing was done and all four tyres were fitted followed by the alignment. One of the newer previous Goodyear tyre was kept as spare Stephany. The existing tyres still have some useful tread left and I could have used them easily for next 5k KMs but decided to go for the new sets considering their 5+ years age. With summers soon setting in here in Delhi/NCR and with few trips planned, I went for the new tyres.
The Odo now reads 45350 KMs and with new shoes and service done, Venus is all set to rule the roads for another 10K Kms. I now follow the 10K Kms service interval after switching from mineral to fully synthetic engine oil.
The City facelift is coming up but still nothing too significant in it that will make me trade in my City for this facelift.
I will be keeping the Venus for at least two more years, probably till the time 5th Gen City hits the market hopefully by Jan-Feb 2019.
Total expenditure for the day for Venus - Rs. 21,500
Here are few pics from the day!