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Originally Posted by Epic So I am posting this around a year of getting the retrofit projector setup from Xenon Planet and today I was horrified to see how bad their install actually is. After the heavy rains yesterday in Mumbai, I was horrified to see the amount of condensation that has accumulated in my headlights. The reason of course is clearly a bad install done by Xenon Planet.
Remember, my headlights were opened thrice by Xenon Planet after the install to investigate a blowing fuse. The solution to the cause, which was due to the projector wire getting jammed between the reflector. The solution to this problem was given by someone I knew who installed my ICE and not by Xenon Planet. That is how bad their installer was. I knew this and informed Mr. Karan Fernandes who is their representative in Mumbai, but he claimed that their installer was good and that they have done more than 100 cars with no issues.
Anyway, I will let the pictures do the talking: |
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Originally Posted by Epic Worst part is that I messaged Mr. Karan Fernandes to day, sent him the pics of my lights and asked him to advise me as to what is to be done. He told me that his installer has quit and that they haven't done installs in over 03 months; further saying that my case was some of the few 'unfortunate' cases.
In short - no choice but to live with it.
I have not only wasted money on this install but will now have lower lighting due to the foggy headlights. |
Hello everyone,
So I had posted on this thread on 26th June 2018 about the issue of both my headlights fogging around a year after I retrofitted HID projectors on my 2011 VW Polo 1.6 through Xenon Planet. I had also mentioned that I had contacted the Mumbai representative Mr. Karan Fernandes and brought up this issue to him and was told that it was a rare case in their 100+ installs and that they can get it rectified by reopening and resealing the headlight or I live with it. The thing is that it is because of the multiple times they reopened/resealed my headlights that I am facing this issue in the first place. So basically Mr. Karan Fernandes basically put his hands up and technically my headlights have been ruined. Mind you, I had purchased a brand new set of headlights for this retrofit so that the outcome would be top notch.
On 26th June 2018 I get a WhatsApp message from Mr. Rajat Verma who is supposedly the owner of Xenon Planet asking me about the issue of moisture in my headlights which was updated to him by Mr. Karan Fernandes. Was asked to share pics of the fogged up headlights and was assured that they would rectify the same on priority. He offered to get the entire install redone with new headlights at their expense. The only help required from my end was to procure a brand new set of headlights from VW which would be reimbursed to me. I found this too good to be true but at the same time a fair deal. However, based on my past experience, I was still in two minds. I asked him about the installer and he told me that it has to be done through their Mumbai representative. I made it very clear that I do not want to deal with Mr. Karan Fernandes anymore as it was because of him and his installer that I am in this mess in the first place. After a lot of thought, I decided to give it a last shot but on one condition that; payment of the headlights to be transferred to my account first. This was mutually agreed.
Checked with my Authorised Service Centre and was given a quote of Rs. 8732 including GST for the set of headlights. They were in stock and so I blocked them for myself. The same was shared with Mr. Rajat Verma on 12th July 2018. I had to continuously follow up on the payment with Mr. Rajat Verma as the guys at VW were asking me about the same. It was only because of my good relations with the service centre that they continued to hold on to them. After following up for 04 days I finally received the payment of Rs. 8732 in my account on 17th July 2018. However, when I went to the service centre to purchase the headlights, I received an invoice of Rs. 8030. They had made some error in the quote. So I have an excess amount of Rs. 702 which I owe to Xenon Planet. The same was again shared with Mr. Rajat Verma and he said the same can be adjusted/refunded at the time of install. The only thing left now was to fix a day for the install.
My FIRST FOLLOW UP was on 23rd July 2018, I followed up with Mr. Rajat Verma again on the install date. I was told that Mr. Karan Fernandes was out of town and I will be updated once he is back.
My SECOND FOLLOW UP was on 30th July 2018 but go no reply to this.
My THIRD FOLLOW Up was on 31st July 2018 and was told that he has informed Mr. Karan Fernandes of the same and once he is back in town, we can confirm a date. No news after that.
On 09th August 2018 I get a message from Mr. Rajat Verma that Mr. Karan Fernandes is now in town and that I will hear from them shortly.
On 11th August 2018, I sent Mr. Rajat Verma a message asking if we can do the install on 17th August 2018 as I would be free on that day. I got an automated reply that they are closed for the weekend.
On 13th August 2018 I messaged Mr. Rajat Verma again to confirm whether we can do the install on 17th August 2018. No reply.
On 14th August 2018 I messaged Mr. Rajat Verma again reminding him that it’s been a month since purchase of the headlights but no news of an install date. Got a reply stating that he is awaiting notification from Mr. Karan Fernandes.
Received a message again that Mr. Karan Fernandes did not receive a consignment of Butyl Sealant and awaiting for the same and 15th August 2018 being a national holiday, no install can be done and I will be kept posted of the same.
On 23rd August 2018, I followed up again with Mr. Rajat Verma on the status on install and was told that installer was on leave and no installs are happening in Mumbai at the moment. No news after that.
On 04th September 2018 I get a message from Mr. Rajat Verma that Mr. Karan Fernandes has quit the Xenon Planet team and that they are now looking for an installer and they will revert once they find one. This has been the last communication so far.
I am now stuck with fogging headlights with projectors on my car and a new set of headlights (paid by Xenon Planet) at my house. I am not sure how to take this forward. Its been 2.5 months and there is no sign of Xenon Planet rectifying my issue.
Should I continue to wait or should I look for a good independent installer in Mumbai (would need your help with this too) and get the job done?
Need help and suggestions on the above situation.