Quick History: This is what I had intended to Purchase : 350 Classic Green
Fast-Forward: Finally Ended up buying this 2020, Meteor 350 Supernova Silver CS.
Quick-Events:
1.
Booking : 09-11-2020, tentative delivery 29-11-2020, smooth
2.
PDI at dealer stock : 1-Dec-2020, very smooth
3.
Vehicle Delivery : 11-12-2020, Ok stuff
Happy Moment, Felt elated on the achievement. Proud Owners!!!!
Right after delivery, filled up 5 ltr petrol ensuring there is enough for an Airport drive to pick my Brother. All Smiles!!!
12-12-2020 – Customary Pooja
As usual, I thought it must be a technical glitch, went and notified the service guys immediately.
ASC-Rep: Turns the handle-bar left-right twice, switch-on, switch-off twice. Takes a ride and then says, “Just some loose connections, now it is corrected”. I checked and it was now showing proper level.
The issue seems to still be there as I came to know after reaching home. But still I was not willing to take my bike back to service due to so many RE-Service bad experiences shared on the net.
15-12-2020 – First ASC visit
Drove couple of outings and could not bear the fact that there is indeed an issue with the fuel indicator. Again, I took the bike to ASC. This time I got hold of the sales-rep and asked him to check. He took the vehicle inside. I waited for an hour, then he came back.
ASC-Rep: There seems to be issue with the Fuel level sensor, for addressing this, we need to dismantle the Tank and then check, it might take 1 or 2 days, so we will do it during the first service, till then you can drive.
I was happy guy that they at least acknowledged the issue.
29-12-2020 – Long trip-1 – Coimbatore – Kotagiri – Ooty – Coimbatore, with Wife 4-01-2021: First Service (Day of reality), as I had driven my 500kms within 1 month.
While giving for service, I highlighted the issue that was already mentioned and was noted on the Job Card.
ASC-Rep: There is no stock as of now for replacing the Fuel level indicator, once we get it, we will let you know.
Me: When will I know, or tentative days
ASC-Rep: 2 weeks.
2 Weeks gone, no updates. I give a call, first time the Support staff picks and says they will update in 30 mins. 30 mins gone, 1 hr gone, no callback. I call again, did not pick. I was experiencing first-hand of RE-Service, I thought.
18-01-2021 – Complaint on twitter handle
I raise a request on Twitter Handle (@royalenfield) with details of my vehicle and then the issue faced. I received a call from IT team to understand and verify the nature of issue and was informed that respective team will get in touch with me.
19-01-2021 – Job card raised
Complaint registered. I get an SMS of the complaint details.
The RE Service Manager gives me a call and asked me about the history of my notice to ASC Reps. I clearly explained the events.
I receive an SMS registering a Job-Card with due date as 26-01-2021. I was told to bring vehicle when part arrives to ASC.
24-01-2021 – Long Trip-2 – Coimbatore – Kodumudi – perunthurai – Coimbatore along with pillion (Wife).
This time wanted to ride on Highway, while returning took the NH road from Perunthurai.
The Ever beautiful – Winding village roads
28-01-2021 – Discussion with ASC Service Manager & Regional Manager.
ASC Manager: We have diagnosed the issue with the standard procedures that have been laid by RE Testing procedures and we don’t see any issue, all the data are showing everything is working fine.
Me: If everything is working fine then why is the indicator is showing empty fuel?
ASC Manager: We will check again and get back. We have to get approval from our Regional Manager to replace the part as we don’t see any anomaly in the testing.
ASC Regional Manager & Service Line manager comes on call to say the same thing what the service manager informed me. I ask the same question, if your instruments are working fine, then why is the level displaying empty.
ASC Regional Manager: Lets replace the part and observe how it goes.
29-01-2021: Vehicle delivered, again.
I was told that the faulty part was replaced and to observe the vehicle for 3 or 4 days. If there is any further issue, then to notify again. Happy man, I was, took home the vehicle.
30-01-2021: Got a call requesting to close the Job Card, I agreed. Had no option, to stop it.
Everything is history now : The fuel level indicator issue resolved, and I was a very happy man.
01-02-2021: Thanked the Twitter handle for addressing my issue.
03-02-2021: Brought some sweets and snacks to the ASC Service Manager & Team and thanked them. Happy Ride begins, again!!
06-02-2021 - Long-Trip-3: Coimbatore-Pollachi-Nemmara-Nelliampathy-Coimbatore - SOLO
Meenkara Dam - Deserted
The beautiful Greens of Nemmara
Hairpin starts right after Pothundi Dam
AVT Tea Estates
The Summit
The ever important 1000KMS
21-02-2021 - Long-Trip-4: Coimbatore-Kochi-Coimbatore - SOLO
The Open National Highway
Break for Chaya & Veg Puff
The Parting shot during return
More rides to come after lockdown is down!! Hope you liked my first post!!