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![]() | #166 | |
BHPian ![]() Join Date: Aug 2021 Location: KL14-BLR-KL07
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| Re: A New Beginning | My 2022 RE Himalayan Quote:
In my opinion, I am sure a lot of TBhp members also agree that ViaTerra makes one of the best quality products. I agree not everything they make are of world class, but most of their products are of high quality. On top of it, the customer support they provide is very satisfactory. They reply almost immediately to the emails and instantly to the queries on social media. As we speak, my one year old tank bag is with them getting it repaired. I have been tying it to my Dominar using the straps they provide with the bag with a bit too much pressure. These straps were meant to be used for anchoring the bag when we want to use it as a tail bag. I had this bag because I had a Himalayan previously. Even on my Himmie I used these straps for tying when the bag was already secured with the magnets. So with too much pressure the strap where it was attached to the bag got a bit loose and the stitching got separated. I wrote an email to them with pictures and they happily agreed to repair it for free of cost. They even arranged for the pickup since the bag was within the one year warranty period(one month to spare.). I agree we cannot say all of their products are real VFM. For example their hydration bag. But still the hydration bladder they provide with the bag is of high quality. The Grid full gauntlet gloves are definitely of high quality. I have a 6 year old Rynox Air GT v2 Jacket which had a slight tear on the inside in the initial year of usage. Rynox agreed to repair it for me but it required a little more haggling to get the repairing approved on warranty. I am really thankful to companies like ViaTerra and Rynox for their contribution to the Indian motorcycling community. Had companies like these are not formed in our country, only a few lucky ones would be able to have access to these safety and luggage accessories. Last edited by sole_rider : 27th November 2023 at 19:50. Reason: Grammar corrected | |
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![]() | #167 | |
BHPian ![]() Join Date: Feb 2010 Location: Navi Mumbai
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| Re: A New Beginning | My 2022 RE Himalayan Quote:
God forbid you had to go through what we did. Not pleasant by any standard. Quality of products I have known to understand varies from individual to individual and from years of going through different makes of riding gear. I belong to the era where we imported all our gear, right down to compression wear. Not that any of the local brands were not available, they were just unknown and no one wanted to take the risks. From what I saw of DSG and a few other makes at that time, the jackets were heavy, came with these very silly inner rain liners that made no sense and tried to be a one jacket for all seasons kind of brand. I also belong to the era where Alpinestars made the best gear. (If someone has to challenge me on A* making crap now, we can do this in another thread). All that has changed now. I have seen our indian companies grow in this field and by far, my experience has been just about ok, not too disappointing, but not too great either. I understand that it will take some time for us to be world class and unbeatable but it takes time to get there. For starters, there is the doubt that the CE certification that the gear come with is genuine. Now, there may be only parts of the riding gear (e.g the protectors) that may be certified but it is definitely not the whole jacket that would be. Some makers have been known to say that they are CE certified and have not sent a single piece of hardware for testing. No indian maker has yet to get a CE certification for any of the gear they make. Heck, there are some European brands that are guilty of the same thing (REV'IT is one of them), but they have been in the industry long enough to build trust. The point I'm trying to make is this - when we know we have a long way to go and there are many seasoned riders who take efforts to give feedback. Our own people should learn to listen. It is valuable feedback we give - whether it is ventilation, comfort or weatherproofing, there is always some learning. Viaterra don't believe they belong to this category. Here's my experience with other brands related to this topic and where see Viaterra falling short - 1. Defective rain gear - was issued replacement with offer of refund immediately, no questions asked. I even got to keep the old gear. 2. Replacement when equipment was being fixed. The follow up on this was exemplary. They kept me informed and asked me questions because they were so keen on making things right. 3. Massive discounts on equipment out of warranty because they didn't want me to go through a bad experience for repairing the product. On the other hand - Viaterra made me send back my gear without giving me any replacement, inspite of me offering to pay the courier charges for them. They said they fixed my product and showed me a sad excuse of a video testing the product. This was the worst way to test a product. By the way, the product was still defective when I got it back. But they still insisted that I send it back and only then would they give me refund. There is more, but this is enough to explain my point - where in all this do you see any one taking responsibility for a failure in their product. Instead they chose the worst way to handle this - defending themselves, vehemently and arrogantly to the extent that left me disgusted. | |
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![]() | #168 | |
Senior - BHPian ![]() Join Date: Feb 2010 Location: Pune
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| Re: A New Beginning | My 2022 RE Himalayan Quote:
![]() On Alpinestars, while you could start a new topic and I'd be happy to give you a counterview, you could also read my (and another rider's) comments (replete with photos) on Alpinestars boots in my boots second life thread in the Ride Safe section. Its an overpriced brand that's greatly abused with good reason by most serious riders. Across the globe. Far better brands with real quality and life for what you pay, at the same price and even less, like Klim, Dainese, Revit, Gaerne, TCX, RST, and even little known Aussie DriRider. Cheers, Doc Last edited by ebonho : 30th November 2023 at 14:54. | |
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![]() | #169 | |
BHPian ![]() Join Date: Feb 2010 Location: Navi Mumbai
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| Re: A New Beginning | My 2022 RE Himalayan Quote:
If you think I'm making this up - that's on you. You either believe me or you don't, I still have nothing to prove except to make a point that manufacturers such as these exist. There are more than one manufacturers involved in my story - I made sure to mention that. Alpinestars quality went down the pooper ever since they shifted manufacturing to some other country. Their Air XCR Gore Tex boots were such a disaster, i think they pulled them off shelves. I was the unfortunate sucker that didn't get a replacement because I lost my receipt. I don't need counterviews of someone who is so convinced they know better, they won't accept the views of anyone else. Have a good day, sir. | |
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![]() | #170 |
Senior - BHPian ![]() Join Date: Feb 2010 Location: Pune
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| Re: A New Beginning | My 2022 RE Himalayan
I was not being sarcastic. I genuinely want to know the name of this company that is so helpful as to give me replacements while repairing my defective gear, and/or giving me new gear to replace my defective gear and even allowing me to keep the older defective piece as well. That is a solid bonus, because I'm a thrifty DIY sort of guy, and I will then get that defective piece repaired as well and have two pieces of gear in the price of one! So yes, I am genuinely asking (requesting actually in a totally sincere manner) the name of this gear manufacturer. And contacts within, who could be tapped for the same, should the need ever arise. I genuinely do not understand why people on the forum off late, especially newbies, are getting so prickly. To the point where a sincere question is met with a long thesis on etiquette and perceived mental trauma. Will you please, once again, share the name of this gear manufacturer sir? I genuinely would like to give him some of my future business. And yes sir, Alpinestars never ever made the best gear. In any era relevant to a rider still riding. Don't know about the biplane goggles leather helmet days. Have a really good day yourself. ![]() Cheers, Doc Last edited by ebonho : 30th November 2023 at 18:50. |
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![]() | #171 |
BHPian ![]() Join Date: Dec 2021 Location: Bengaluru
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| Re: A New Beginning | My 2022 RE Himalayan Update: 4th Service Had the 4th Service (15,000 Km or 18 Months) due so I decided to take it to the Company Service Centre near BTM Lake. It was a minor service as there wasn't an Oil change scheduled (RE's logic ![]() Unfortunately, it being a State Holiday today, the SVC was very crowded, despite it being opening time. The experience was very average this time. The only issue I had was a slight squeaking noise from the rear brake. presumably due to dirt getting accumulated, which I mentioned to the Service Rep when he finally decided to dedicate his precious time towards acknowledging my presence. They honestly don't have an organised system of inboarding. It's an absolute crapshow of different service advisors and security guards picking and choosing people for the register entry and subsequent inboarding. The Service Rep was a chap named Abhishek who himself seemed lost. Either way, I told him I'd wait and take the bike as I didn't leave anywhere near the SVC, and went to the lounge upstairs at around 9:30. I was promised that I would get the bike by 11:30 maximum, which is honestly ridiculous for just chain cleaning, stem greasing etc. The SVC was not doing any form of cleaning for 15 days because the premises were under renovation ![]() I took the time to check out the beautiful Kaza Brown Himalayan 450 they had upstairs on display. Absolutely loved it. Getting back to the topic, the bike wasn't ready even at 11:30, and after following up with Mr. Abhishek twice, the bike still wasn't ready. I asked him to call me when the bike arrived while I waited upstairs, which didn't happen. I received a message on my phone about 20 minutes later stating that the bike was ready, and came down to see that it was parked inside, and the man of the hour nicely sipping on a beverage, completely unaware. I wasn't in the mood to make a big deal out of it today, so I finished the billing and left. It cost just 425 Rs for the service. They had also put way too much grease on the Cone Sets, which overflowed from the joints and made the handlebar feel very light. Cleaned it off myself later when I washed the bike. ![]() Have attached the bill below for your reference. ![]() I probably will be taking it to an FNG after this as this was the last "free" service. Until next time, Cheers! |
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![]() | #172 | ||
BHPian Join Date: Dec 2022 Location: Chennai
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| Re: A New Beginning | My 2022 RE Himalayan Quote:
Quote:
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![]() | #173 | |
BHPian Join Date: Dec 2022 Location: Chennai
Posts: 43
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| Re: A New Beginning | My 2022 RE Himalayan Quote:
PS: I am not Himalayan owner, but contemplating buying a Scram pulled down only due to Tubed wheels. I even thought of changing Suzuki Vstrom's Alloy Wheel and tyres with Scram but doing more R&D on that. | |
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![]() | #174 | |
BHPian ![]() Join Date: Jun 2022 Location: Bengaluru
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| Re: A New Beginning | My 2022 RE Himalayan Quote:
I would suggest not to go for the Scram as its too slow, buy the Yezdi Scrambler instead. My friend has got one and is very happy with it as its decently fast and a little lighter. Last edited by 100Kmphormore : 1st December 2023 at 16:50. | |
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![]() | #175 | |
BHPian ![]() Join Date: Dec 2021 Location: Bengaluru
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| Re: A New Beginning | My 2022 RE Himalayan Quote:
![]() For Context, since you did mention the cost, the accessories on the bike, when its fully loaded for touring, costs just under 50,000 Rs as of now. I am blessed enough to have some of these accessories gifted to me by friends and to have picked up some of them at discounted prices. So take the price with a 10% variation in mind. The riding Gear I'm using also costs around the same. Hope it helps you when you're planning to kit out your bike and pick out gear ![]() | |
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![]() | #176 |
BHPian ![]() Join Date: Dec 2021 Location: Bengaluru
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| Re: A New Beginning | My 2022 RE Himalayan
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![]() | #177 |
BHPian ![]() Join Date: Jun 2022 Location: Bengaluru
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| Re: A New Beginning | My 2022 RE Himalayan Totally agree with your experience with Zoheb. He truly along with other youtubers has become a social media star and isnt as hands on at AOM now. I had been there for my 15000 km service through the reference of my brother in law but since he told me in advance that it would take some time, probably 3-4 days as he was loaded. The difference in quality of service vs the charge for the work done is too high, almost Rs.16000 for something that was worth Rs.10000. I could feel some difference in suspension and brakes, but wheel balancing etc etc was never really felt. To point out a misgiving, the grime in the front chain sprocket area was never cleaned out and I was told it was. The amount of sludge that came out at Big Bear was scary and the difference in gear shifts afterwards was phenomenal! I could atleast see what work was going on my bike to my full satisfaction, whereas at AOM they weren't even ready to do a oil change in my presence (I insist on this one task in my presence.) I had been to Big Bear this week for my 20000 km service and the mechanic there who worked on my bike works really well (the one in the picture). Arun alias Bosky is a great guy to talk to, had a hearty conversation about his acquiring the Himalayan 450 and a possible upgrade to a twin cylinder ADV (he owns a 33000 km done VStrom 650 as well). 2.8k including labour for oil, oil change and rear brake pads change. I felt adding a Rs.200 labour charge for adjusting the big T stem bolt with a spanner was too cheesy on their part, but meeting Bosky was worth it :P (no dismantling or anything, thats on top of regular 1200 labour. RE would have charged 900 for the 20000 km service labour as my free services are done and the service center near my house would have done shoddy work) Last edited by 100Kmphormore : 7th December 2023 at 22:59. |
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![]() | #178 |
BHPian ![]() Join Date: Dec 2021 Location: Bengaluru
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| Re: A New Beginning | My 2022 RE Himalayan Trip to the Dhondenling Tibetan SettlementWent on a Day Ride to the Dhondenling Tibetan Settlement a little past Kollegal with @shyamg28 and a couple of friends this weekend. Finally got to ride with the man himself ![]() ![]() ![]() ![]() We continued the journey after some lovely Dosa and Coffee, and an hour in, Shyam's rear tyre unfortunately got punctured, so we made it to a nearby "Puncher" Shop and got that fixed. ![]() The Himmy's engine light came on for a while (Probably due to the ignition being on for a good 20mins when we were stopped for a break) and turned off on its own later on ![]() ![]() We reached the Settlement at 12:30 p.m. and headed to the Monastery to check it out. The area is absolutely beautiful. You could feel that sense of peace and serenity prevailing in the area. ![]() ![]() ![]() ![]() ![]() ![]() After the mandatory group picture, we took the everso important pictures of our steeds. ![]() ![]() I can't decide what's more beautiful to look at, the bikes or the background ![]() We then headed over to the Green Tara Cafe and Restaurant for Lunch. Unfortunately, we didn't take any pictures of any of the "fancy food" (As per Shyam) that we ate, but I think it's safe to say that the food was lovely, and was the view from the table. Post lunch, Shyam was kind enough to let me ride the Vstrom for a while, and this being the first time I was riding a properly large and powerful ADV, I was pretty nervous. For context, the Wee produces almost 3 times as much power as my Himalayan and double the torque, all whilst being just slightly heavier than my bike, with the accessories and all. ![]() However, the bike felt really friendly to ride. The power was there for sure, but it didn't alarm you; it was super linear through the rev range, and I'm sure could cruise easily and 130-140kmph. Since we were on back roads, I wasn't planning to try that out, though ![]() Total Distance: 380 Kms Total Saddle Time:10 Hours Approx Mileage (Himalayan): 33.2 Kmpl That's all for today folks, cheers ![]() |
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![]() | #179 | |
BHPian ![]() Join Date: Jan 2020 Location: Bengaluru
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| Re: A New Beginning | My 2022 RE Himalayan Quote:
![]() If a place doesn't serve "thayir sadam", I deem it fancy food lol. Meanwhile, the BS6 Himalayan is all aces! Either that or you've maintained yours really well. Or both. The smooth throttle pull, lighter clutch, smooth shifting all along and the way it pulls to a 100kph... thoroughly enjoyed it. The suspension again, spot on! I went through that rough patch actually thankful that we switched motorcycles ![]() This motorcycle deserves so much more applause and credit for what it did in the Indian "Adv" segment. Good ride! Here's to more! | |
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![]() | #180 |
BHPian Join Date: Nov 2022 Location: Kochi
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| Re: A New Beginning | My 2022 RE Himalayan
Were you able to verify that the ryo conquer boots are labelled CE level 2222 while at the store? The website mentions it but I have not seen pictures of the actual boot with the labels inside. |
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