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Old 23rd November 2022, 13:35   #16
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Default Re: My First Motorcycle | Hero HF100

The First Service

I dropped the bike off for service on Monday at 12PM. The service advisors were courteous and took note of the issues I had mentioned. The 2 major issues I had with the bike were:

1. The bike shuts off while going down a steep slope. (I realized that this issue was probably due to the low amount of fuel I had kept in the tank but I told the advisor just to be safe)
2. The paint damage on the tank.

The advisor asked about the damage on the seat and I told him how it had occurred and that since I had installed a seat cover the factory seat would not have been damaged. The senior advisor asked me if the damage on the tank might have been caused by the same cat and I told him that it wasn't the case since I had a tank cover on the bike too. They agreed to paint the tank under warranty and told me that the bike would be ready at around 5PM on Tuesday.
I was given an estimate of rupees 750 after which I returned home.

My father received a message at around 4 on Tuesday saying that the bike was ready for pickup. Upon going to the service center I was asked to see the bike before I made the payment.
Instead of doing a thorough inspection I just focused on the inspecting the issues I had highlighted. One of the helpers in the workshop brought me the bike and removed the oil dipstick to show me that the oil had been changed. I looked at the oil and confirmed that it had indeed been changed and gave him back the dipstick. I then proceeded to check the paint on the tank upon which I found that instead of adding paint some paint had been scraped off. Upon asking I was told that they had used rubbing compound on the damaged area instead of applying paint.

The paint damage before the service.

My First Motorcycle | Hero HF100-photo20221118161146-2.jpg
My First Motorcycle | Hero HF100-photo20221118161146-1.jpg

The paint damage after the service.

My First Motorcycle | Hero HF100-img_0572.jpg

When I asked the service advisor about why the tank hadn't been painted, he told me that since the weather was cloudy the paint wouldn't dry and asked me to bring back the bike when the weather was sunny. I agreed and took leave of the service center.

I did not thoroughly inspect the bike before returning home. If I had I would've noticed that the person who showed me the oil hadn't screwed back the dipstick properly.
After returning home and I realized that there was smoke coming from around the engine bay. Upon inspecting I found that oil had come out of the engine through the dipstick port and poured onto the hot exhaust. The whole engine was covered in oil.

This photo was taken after I had put back the dipstick correctly.
My First Motorcycle | Hero HF100-img_0567.jpg

Luckily since the service center wasn't far from my home I hadn't lost too much oil. I made sure to check the oil level multiple times to make sure the engine hadn't run on low oil. I was lucky that I had lost only a small amount.
This was an important learning experience for me to always inspect any serviced vehicle thoroughly before leaving the service center.

My First Motorcycle | Hero HF100-img_0571.jpg

I started to clean the engine and during that process I found that the Rubber cap that covers the lubing hole in the chain case hadn't been replaced after lubing the chain.

My First Motorcycle | Hero HF100-img_0573.jpg

I will be going back to the dealership to replace the rubber cap and to add any oil if required.
I feel that the quality of service offered in Hero Service centers is pretty good. Mine was just a special scenario. They are humans too and hence will make mistakes.
Mechanically the bike felt much better than earlier. The free play in the throttle and brake had been adjust leading to a more engaging riding experience.

I now know to thoroughly check every vehicle that I pick up from a service center henceforth.
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Old 23rd November 2022, 16:33   #17
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Default Re: My First Motorcycle | Hero HF100

Happy Motoring! I came in seeing the title and was expecting something flimsy. This bike looks solid for a 100cc category and I hope it stays that way!! By the way, your helmet looks COOL
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Old 23rd November 2022, 18:36   #18
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Default Re: My First Motorcycle | Hero HF100

Quote:
Originally Posted by .HEM View Post
Happy Motoring! I came in seeing the title and was expecting something flimsy. This bike looks solid for a 100cc category and I hope it stays that way!! By the way, your helmet looks COOL
Thanks for the response. The bike feels solid to ride but the quality of certain materials is quite poor. The paint is extremely thin as I have shown in the thread. The paint around the fuel filler has started chipping. But the most durable part of the bike is the engine. It is the same engine as the one in the splendor.
Thanks again
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Old 23rd November 2022, 19:50   #19
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Default Re: My First Motorcycle | Hero HF100

Congrats to you on owning one of most *fuel-efficient* bikes in India currently. I had read your Yezdi thread when I was just a mere viewer on this forum and my opinion that time was NO! Your decision to buy this sweet baby is alright. This bike can make you learn a lot of things as a first time owner which will help you a lot in your future and also while pursuing your 'Yezdi Dream', it'll make you a better and more aware buyer.
Cheers
Kushal
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Old 23rd November 2022, 19:50   #20
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Default Re: My First Motorcycle | Hero HF100

Congratulations! I totally get the sentiment one has for their first set of wheels. It feels very nice to see someone in our age group being passionate and content about such simple and timeless bikes when most of our peers are chasing KTMs and Classic 350s. Riding such bikes reassures you that you don't need to go fast to have fun!

Quote:
Originally Posted by MVM View Post
The First Service
I will be going back to the dealership to replace the rubber cap and to add any oil if required.
I feel that the quality of service offered in Hero Service centers is pretty good. Mine was just a special scenario. They are humans too and hence will make mistakes.
Mechanically the bike felt much better than earlier. The free play in the throttle and brake had been adjust leading to a more engaging riding experience.

I now know to thoroughly check every vehicle that I pick up from a service center henceforth.
It is really appalling to see such a mistake honestly. If I had been in your place they would have definitely received a not-so-pleasant call at the very least. Had you not had the luck, this could have resulted in a seized engine on a brand new vehicle! Do let this incident be a lesson to thoroughly inspect your bike before and after a service. Also try to identify the most competent service centres, mechanics and service advisors. Even if you have to travel a bit further, the peace of mind will be worth it.

Quote:
Originally Posted by MVM View Post
Thanks for the response. The bike feels solid to ride but the quality of certain materials is quite poor. The paint is extremely thin as I have shown in the thread. The paint around the fuel filler has started chipping. But the most durable part of the bike is the engine. It is the same engine as the one in the splendor.
Thanks again
Don't bother much about the quality of materials and minor inconveniences, just use the bike how it was meant to be and have fun! Such simple machines won't be around for much longer so eek out as much out of them as possible.

Last edited by porsche_guy : 23rd November 2022 at 19:52.
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Old 24th November 2022, 06:00   #21
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Default Re: My First Motorcycle | Hero HF100

Harsh weather, bird poop and service centre folks will ensure visual imperfections, but these 100 cc bikes are far more reliable than their more powerful and beautiful friends.

Congratulations and enjoy the ride!
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Old 27th November 2022, 14:47   #22
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Default Re: My First Motorcycle | Hero HF100

Now that CS Santhosh is moving to RE after officially ending his stint with Hero, am excited for the fact that the Rally 450 Himi comes out for sure.
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