Quote:
Originally Posted by nishru I purchased a RE 500cc Machismo "Limited edition" in Feb’08. The bike was purchased through and supported by HSR Services. So, all my dealing(s) have been with the HSR group than with the company itself. |
Does that mean that everyone else buys direct from RE? Oh C'mon !! Quote:
Originally Posted by nishru This is my 3rd Bullet since the first one in 1981. I bought the RE 500 Machismo. However, the Bullet is a Lifestyle icon. It is an integral part of your life, and it has its share of needs and gripes. At the end of the day, the amount of pleasure and satisfaction it gives you, makes it all worthwhile. The Bike
Absolute, fabulous, biking nirvana! This is what comes to mind after having used the bike for over 16 months now. Save for the split seats, she is a replica of the bike on the RE website. All this was done, thanks to the timely and exceptional efforts/service from HSR – those guys were simply AMAZING. Never once did I have to follow up or do anything. They picked up my bike for regular service, dropped it back once the servicing was done and ensured that what needed to be done was done.
Initially, not much pick up and the engine would start knocking after 5 kms. HSR did a few things – and finally, they replaced the carb! I obtain simply amazing consumption – average 33-38 kmpl! Yes, you read that right –33-38kmpl.(cruise along comfortably at 65-70 kmph)
The disc brakes are great – and yet I say they need be used the least. This after 2 spills entirely due to the front disc brake being used in a hurry! Thanks to the crash guard that HSR MADE me fit, I escaped without any burns! The brakes are an area that the bike needs certain improvement on, for sure. Is RE listening? The Dealer: Well, AMAZING is the word I would like to use as far as HSR Services/Motors is concerned. Those guys are great and make you feel entirely comfortable. They take an exceptional interest in your and your bike’s welfare and suggest only the best things to do. Never once have they suggested something just to ensure that their revenues go up. In fact, many a time, they have actually suggested the appropriate things to be done, even if it meant that they could have made a couple of hundreds/thousands more by agreeing to do what I wanted them to do! The RE/HSR organized rally during the Republic Day weekend to Kemmanagundi was simply awesome. The meticulous planning, commitment, coordination, and service were simply out of this world. It was my first long distance ride and it converted me totally. They are “customer service” personified. Conclusion:
Overall, I am an extremely satisfied customer of HSR and RE. The Bullet IS UNTOUCHED by technology and makes riding a very personal affair. For Biking Nirvana, the Bullet it is. If you are looking for peace of mind, then HSR! I am sure you will be happy with both!!
God bless you all, and here’s to happy biking to you all!! |
Look at the highlighted part and tell me if the post was more about the bike or for HSR. However, as I acknowledged, it was posted so nicely, but still very obvious to the discerning. Quote:
Originally Posted by hollywoodhogan amazing isnt it? how appreciation for a dealer is frowned upon and looked upon suspiciously, albeit due to perhaps a dodgy sounding post? well done bhpians!
am sure if the same "newbie nishru" had posted a poor review of HSR, we would have all lapped it up like hungry puppies........ sad but true. we have taken it for granted that excessive dealer appreciation is bogus while excessive dealer abuse is genuine. why? because we find it hard to believe that a dealer can actually deliver satisfactory services?
are we as a race averse to giving appreciation? even to our siblings or our children or our colleagues, we sub-consciously reserve/suppress our words of appreciation fearing poor performance the next time around.
food for thought i am sure. |
Dealer can give satisfactory service - no doubt. But when a newbie poster - in his very first post - goes gaga about dealer fitting a crashguard for him, fitting accessories etc, I take it with a pinch of salt.
The other scenario of a vehicle owner being wronged, and wanting to have his experiences public - to try and get help to sort out things looks more genuine to me.
Having said that, I concur with your last statement about miserliness in doling out appreciation - in general. Does not apply to the original post in this thread, though. I still believe it is surrogate advertising. But then, who am I to complain? |