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Originally Posted by GrammarNazi ...His phone wasn't reachable after 8:30pm, I'll speak to him again tomorrow. One part of me tells, (although it really doesn't seem so, still) let's see tomorrow when the car is delivered, who knows may even be hes' tried something in good faith. *Fingers Crossed*. |
Update : Car was sent by noon. Also had a word with the SA.
Ignition coils supposedly had no issues. It was a communication gap. Its extremely rare for IC's to fail, especially this early. Even SA admitted to that. (Else, at 17k kms I'd say its like telling a teenager that his lever has failed.) Anyway, it was quite a suspicious miscommunication IMHO.
Also, Surprisingly, Clutch is covered for 4 years (or upto 40,000kms) under warranty. So they've changed the entire clutch kit u/d warranty. The SA changed it on his own accord. It's become like the new Nano clutch - short. I personally preferred the old one. But still, commendable, AFAIK companies don't give warranty for clutch.
2 High tension wires were also changed u/d warranty. Again, it was done by SA's own discretion without any specific complain / request.
AMC : Air filter, oil filter, fuel filter, engine oil, gear oil, brake oil was all supposedly changed. Coolant topped up, WA/WB done & but interior cleaning wasn't done properly.
Billed : 2 spark plugs (~63 + tax each = 123/- + ₹150 labour) (Again, changed by SA on his own accord. But they didn't give the old spark plugs back, dunno how worn out they were) , puncture (150/-).
The Left ORVM was not fitted properly last year (!) and needed to be tightened, wasn't done. Not happy since it rattles & vibrates post 60kmph. SA said next time. Anyway.
They're carrying out replacements without any complain or request. Maybe TaMo needs to look into its internal controls more carefully. Else next time, I'll need to waste 1 day and stay with the car to overlook at what's being done & why. Also, didn't get any service feedback form, wonder why!
Total bill Rs.483/-. + Rs.150/- driver charges. Rs.650/- (But I wasn't given a receipt for the driver charges, yet it's billed as 0 in the service bill.)
Attaching the bill, maybe it'll help people to know/compare spare part prices & service costs.
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Originally Posted by audioholic Since your car is already four years old, I feel its better you stop worrying about ASC and use a nearby garage for servicing the car.... |
Cant do that atleast upto next year end. I've paid 4k for AMC (that too 2 times since the first one got lapsed after I missed an AMC service by about a week).
And they're anyway doing all this for free. I got a new clutch, how am I to check as to what the SC does with the old perfectly normal one? Its upto TaMo/TASC to figure out what's happening & why - owners putting across a report here should itself be sufficient for them to take note and make necessary changes.
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Moreover on a recent trip with my uncle to get his nano serviced at Concorde, I got the feeling that all the workers there are very much used to diesel engine tech compared to working with petrol due to the meagre number of petrol cars tata have sold till date. The SA didnt have an idea of how many spark plugs were there and the recommended replacement interval. Hence, no point in trusting them to get your niggles sorted out. Neighbourhood garages, if reputed can do this job even without you indicating the niggles.
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Same here, this time I feel the SA didn't realise the gravity of his claim to change ignition coils. Only when I expressed shock & disbelief he took it seriously.
Also dunno why he's changed the spark plugs. I'd have upgraded to Iridium spark plugs if it needed to be changed.
Wiper motor was overtly fast on stage 2, but he didn't do anything about that.
Overall IMO, it all points out to sheer incompetence. Also don't know why he didn't send the service feedback form. How'll TaMo come up with such people at TASC. Will any Nano owner upgrade to another TATA after seeing all this?
1 doubt, Brakes were very hard post service, and SA says it'll soften over time. Is he right? I feel he hasn't bled the brakes properly.
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Originally Posted by john doe TATA definitely will change the Nano clutch under warranty if needed. I mean, ordinary warranty, nothing like extended warranty or anything. |
That's commendable, I don't think any company changes clutch on warranty. Everyone's saying they'll replace u/d warranty - correct me if I'm wrong, maybe I need to see the user manual again. But I'm quite sure they didn't do so before.
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I hope that you will escalate this matter.
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I escalated it, but then let it go after SA said it was a miscommunication.
Pics :
Pg 1
(They've got my phone number wrong. Maybe thats why I'm never getting a service feedback call.)
Pg 2
The Bill where I mentioned I wasn't given the service feedback form :
Wheel Alignment / Wheel Balancing : If someone understands how its decoded, pls let me know