[Udit]

I had a very bad experience with the Maruti's after sales service. I bought Alto 800 lxi on September 26th, 2017. My car went for first service on 22nd October. As per the schedule I got my engine oil changed at 1000 kms. I had trust on maruti's service so I didn't check much; but after driving around 800-900 kms when engine oil started turning a little dark I saw that engine oil is overfilled it was way beyond the maximum mark.



I immediately called my service adviser and he asked me to bring car to the service center. He accepted that it is an overfill, so he called the mechanic who removed around 300 ml of overfilled engine oil.

Just after a few days of first service I was on my way to Delhi, when my car got hit by a car which had lost its control due to locked wheels.



I gave my car for repairs to the dealer owned service center and body shop. I was told that it would take up to 10 days to get it repaired. But, even after 10 days there was no positive reply from their side. On the 17th day I got a message that it is repaired. I contacted my SA who told that wash and rubbing is pending so it will take another day. Next day, I personally visited bodyshop, but car was still in dust with all windows open. Same excuse was given that it will take an another day for wash and rubbing. They finally took around 3-4 more days to do that pending rubbing and washing of my car. I was delivered my car on the evening of 21st day. When I reached home the next day I saw the quality of rubbing and washing which took this much time. There was rubbing compound left on the newly painted panels, paint finish was dull on some areas.

Rubbing compound left on various panels.












Soiled interiors.


dirty under-seat space.


Next day I took my car for a ride and there was this sound coming from somewhere of a glass hitting metal. I inspected and found there was a beer bottle under front seat.




Same day I found that the base of my rear seat is not sitting properly. I found that the lock of seat is broken. Also I checked the bills and found there was this car perfume billed without asking me. I visited the service center next day and told them about beer bottle, broken lock, the poor finish of paint-job and the neither-needed-nor-delivered but billed perfume. On the beer bottle and rubbing compound issue, SA gave a confused expression and a smile . On the issue of broken seat lock he was not able to provide the matching lock, so the mechanic looked for any other Alto lying in their yard, took out the lock and fixed into mine. On the issue of perfume, SA arranged one perfume for me. There were other issues left such as a bent fuel neck pipe for which I was asked to leave the car again, which I promptly refused and got it fixed outside (FOC from my FNG). Recently, I found that there is a bulb missing in the tail-lamp assembly. Which I opened and found a used(turned black) bulb of different type was lying inside.

[dailydriver]

Originally Posted by Udit

I had a very bad experience with the Maruti's after sales service.

Things have reached the nadir as far as some Maruti service centres are concerned. Remains of the rubbing compound and the dirty interiors can be attributed to sheer carelessness on the part of the service advisor whose duty it is to run a proper QC before handing the car over to the customer. The beer bottle, on the other hand, is a grim reminder of the ethical bankruptcy of the people who worked on your car.

[pedrolourenco]

I have cut out the Fog Lamps from the Alto K10 and pasted them on the Alto 800. Can anyone confirm if this transplant can actually be done.

[Pferdestarke]

Looks like MSIL's after sales service quality has dropped of-late. Gave my alto for a periodic service last month at Varun Motors, Vijayawada and got it back by the evening.

Took it for a small highway ride last week and to my shock the brakes were brawling and failed to give a good bite at 80 KMPH speed. Visited the nearest Maruti dealership and got it checked. I was horrified to learn that the brake pads were installed inside out, which brushed the disc very badly. Took the car to my primary dealer and even my service advisor was shocked at the sight of damaged disc. He then took the things seriously and promptly replaced the disc and pads.

Disc surface grazed badly

Never expected this to happen with the largest 4 wheel seller in country!

[Kpzonwheels]

Hi
I am looking for an upgrade on stock tyres. Please suggest a go to tyre with out changing the stock size for better ride and handling in 145/80 .

[Leoshashi]

Originally Posted by Kpzonwheels

Hi
I am looking for an upgrade on stock tyres. Please suggest a go to tyre with out changing the stock size for better ride and handling in 145/80 .

Try to get fresh stock of Michelin XM2. Nothing is better in that size.

If you prefer slightly less comfort/performance and longer life then Goodyear Ducaro HiMiler or Bridgestones.

Regards,
Shashi

[Kpzonwheels]

I will try to get michellin's. I have one more query.I am planning to get alloy wheels for the same. Is it available as an mgp??

Originally Posted by Leoshashi

Try to get fresh stock of Michelin XM2. Nothing is better in that size.

If you prefer slightly less comfort/performance and longer life then Goodyear Ducaro HiMiler or Bridgestones.

Regards,
Shashi

[Leoshashi]

Originally Posted by Kpzonwheels

I will try to get michellin's. I have one more query.I am planning to get alloy wheels for the same. Is it available as an mgp??

Not any more. You can do one thing though. Get 13 inch alloys in MGA and go for 155/65R13 tyres. They are stock size of Alto K10 and you won't face any issue, ever.

This is the design available in MGA:

[Kpzonwheels]

Can you please share the part number as I am planning to change it from the dealer.

Originally Posted by Leoshashi

Not any more. You can do one thing though. Get 13 inch alloys in MGA and go for 155/65R13 tyres. They are stock size of Alto K10 and you won't face any issue, ever.

This is the design available in MGA:

Attachment 2057080

Attachment 2057081

[Leoshashi]

Originally Posted by Kpzonwheels

Can you please share the part number as I am planning to change it from the dealer.

Part Number: 43210M59K60-27N
Price is Rs. 3300 IIRC

PS: Are you taking delivery of a new car?

[Kpzonwheels]

Yes. We are exchanging our 13 year old Maruti 800 with an alto

Originally Posted by Leoshashi

Part Number: 43210M59K60-27N
Price is Rs. 3300 IIRC

PS: Are you taking delivery of a new car?

[Kpzonwheels]

Yes, we are exchanging our 13 year old Maruti 800 with alto

Originally Posted by Leoshashi

Part Number: 43210M59K60-27N
Price is Rs. 3300 IIRC

PS: Are you taking delivery of a new car?

[Leoshashi]

Originally Posted by Kpzonwheels

Yes, we are exchanging our 13 year old Maruti 800 with alto

Many congratulations. Do post lots of pics of your car post delivery.

Regards,
Shashi

PS: Any specific reason for not going with S Presso? AFAIR, Alto and S Presso are priced very close to each other. Except unconventional looks, I found the S Presso to be vastly superior, including the engine.

[Kpzonwheels]

This car is mainly for short drives as it will be sharing the garage with our baleno.I think the vxi variant with two airbags of spresso is nearly 1 lakh pricier than alto . Now that you have mentioned spresso I am also slightly inclined towards it. We have booked vxi variant of the alto. Changing the booking won't be a problem but is it worth extending the budget?? .looks of spresso is not a problem

Originally Posted by Leoshashi

Many congratulations. Do post lots of pics of your car post delivery.

Regards,
Shashi

PS: Any specific reason for not going with S Presso? AFAIR, Alto and S Presso are priced very close to each other. Except unconventional looks, I found the S Presso to be vastly superior, including the engine.

[Leoshashi]

Originally Posted by Kpzonwheels

This car is mainly for short drives as it will be sharing the garage with our baleno.I think the vxi variant with two airbags of spresso is nearly 1 lakh pricier than alto . Now that you have mentioned spresso I am also slightly inclined towards it. We have booked vxi variant of the alto. Changing the booking won't be a problem but is it worth extending the budget?? .looks of spresso is not a problem

Don't think it will work out to be so expensive. Do get a quote and take a detailed TD once. IIRC difference between the two variant to variant was roughly 50k. Also the S-Presso has good discounts of almost 20-30k.

If looks of the S Presso isn't an issue then for 50k more you get a much better vehicle with better safety(remember, Alto is still on a 20 year old architecture), ride, comfort and engine(there is simply no comparison between F8D of the Alto and K10 of S Presso). Space inside an Alto is at a premium, while the S Presso makes tremendous sense if it has to be driven primarily inside the city. Spending that 50k is completely worth over the Alto.

Opt for VXi(O) variant of the S Presso if you need dual airbags. Going for VXi+ is useless IMO unless you desperately need that touchscreen HU(Mind you, it doesn't get a reverse camera function). Rest everything(including the ORVMs) can be easily swapped later.

Regards,
Shashi