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Join Date: May 2007 Location: BANGALORE
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| re: Review: Skoda Octavia (3rd-gen)
Finally received the Extended Warranty today for my Octavia TSI. Interesting to note that they seem to have moved away from the external insurance model and brought it wholly in-house.
I went through the same in detail and noted that the Bi-Xenon headlights are not covered. Why should that be the case?
Following is an extract from the document:
Skoda Auto India Pvt Ltd.
A1/1, Five Star MIDC, Shendra, Aurangabad 431201, India
EXTENDED WARRANTY CERTIFICATE
Date of Sale of EW: 19-SEP-2016
EW End Date:
Duration: 24 (MONTHS)
Vehicle Details
Make Model VIN Number Engine Number
SKODA OCTAVIA
Registration Number Odometer Reading Vehicle Sale Date Vehicle Delivery Date
KA XX XXX
IMPORTANT INFORMATION
Please read Terms and Conditions carefully to make sure they meet your personal circumstances. This agreement will come into force on the Warranty Start Date specified above and shall continue for a period as defined in the Period of Cover. Your extended warranty cover will expire when your vehicle mileage reaches 100,000 Km or on the expiry date of the extended warranty period cover, whichever occurs first.
Customer Declaration
I have understood the terms and conditions for the Skoda Auto INDIA PVT. LTD Extended Warranty Program as mentioned along with this certificate and I agree to abide by the same. I declare that to the best of my knowledge and belief the above statements and particulars are true. If these statements and particulars are written by any other person such person shall be deemed to have been my agent. I hereby agree that this declaration shall form the basis of the Contract between me and the Skoda Auto, and I am willing to accept the certificate issued as above subject to the terms, conditions and exceptions described therein. I agree with the terms and Conditions of the Program as mentioned in Annexure.
Dealer's Signature
Repair / replacement of parts under Extended Warranty is applicable only at authorised workshop of Skoda
EXTENDED WARRANTY WORDINGS
A. COVERED PARTS
Listed parts, except for those items (Events, Services and Parts) listed in section 2 (Exclusions).
1. Gasoline/Diesel Engine: All internal lubricated parts: engine block; cylinder head(s); exhaust manifold; expansion plugs; harmonic balancer; intake manifold; mounts; oil pan (excluding drain plug related failures); rotary engine rotor housing; timing belt/chain and tensioner; timing chain cover; valve cover(s); water pump; seals and gaskets within component group. Surcharged Coverage: Turbo: supercharger/turbocharger (factory installed).
2. Transmission (Automatic, Standard or Transfer Case): All internal lubricated parts within the transmission: cooler lines (metal); mounts; throttle valve cable; torque convertor; flywheel/flexplate; transmission and transfer case housing; transmission cooler; oil pan; vacuum modulator; external and internal control units; seals and gaskets.
3. Front/Rear Wheel Drive: All internal lubricated parts within the drive/transaxle assembly including: axles and axle bearings; constant velocity joints; constant velocity boots; drive axle housing; drive shaft support; differential cover; hub bearings; front hub locking assemblies; drive shaft; universal joints; four wheel drive actuator; seals and gaskets.
4. Fluids: Fluids will only be covered in conjunction with a covered repair.
5. Electrical: Alternator; alternator voltage regulator; back up light switch; distributor: bushings, gear, housing and shaft (excludes cap, rotor and spark plug wires); horns; ignition coil; oil pressure sending unit; main engine wiring harness; ignition module and main electronic control unit; Powertrain control module; starter motor, solenoid and starter drive; switches (the following electrical switches when manually or mechanically operated): brake light switch, defogger switch (excludes relay), headlight dimmer switch, headlight switch, ignition switch, mirror switch (power), turn signal switch, washer pump switch, window switches and wiper
switch; power mirror motor, washer pump motor; and wiper motor (front and rear).
6. Fuel: Fuel pump; fuel distributor; injectors: lines (metal); pressure regulator; rail; tank; fuel tank sending unit; throttle body; idle speed or automatic idle speed assemblies; warm up regulator; seals and gaskets.Surcharged Coverage: Diesel: accessory vacuum pump and injector pump.
7. Cooling System: Electric cooling fan motor: blade assembly and fan clutch; radiator; belt tensioner; heater core; thermostat; heater control valve; seals and gaskets.
8. Air Conditioning: Accumulator; blower motor; compressor: clutch, internal parts and pulley assembly; condenser; idler pulley and bearings; receiver/dryer; evaporator; orifice tube; POA valve; suction control devices; thermostatic expansion valve; high/low compressor cutoff switch; pressure cycling switch; seals and gaskets. A/C lines, A/C coil(s) (all types), dye, flushing liquids or refrigerant(s) are covered ONLY if needed in conjunction with the repair of an above listed part.
9. Brakes: Master cylinder; power brake cylinder; vacuum assist booster; hydro boost; disc brake caliper; wheel cylinders; compensating valve; brake hydraulic lines and fittings; hydraulic control unit; seals and gaskets. The following ABS parts are also covered: electronic control processor; wheel speed sensors; hydraulic pump/motor assembly; pressure modulator valve/isolation dump valve; accumulator; seals and gaskets.
10. Front Suspension: Ball joints; control arm: bearings, bushings and shafts; torsion bars, mounts and bushings; stabilizer bar, radius arm and bushings; height sensor; mode switch; spindles; McPherson struts (front only and excludes springs) and upper pivot bearing mounting assembly; wheel bearings; wheel seals; seals and gaskets.
11. Steering: All internal lubricated parts within the steering gear and power steering pump; power steering hoses and couplings; intermediate shaft and main shaft; steering gear and pump housing; pitman arm; idler arm; tie rod ends; drag link; tilt wheel mechanism; rack and pinion gear and housing; seals and gaskets.
12. High-Tech Package: Air conditioning: power module, controller and relay; antenna motor and mast (power factory installed only); burglar alarm (factory installed): relays, sensors and siren; convertible top engagement switch and motor; cruise control: module and electronic servo/transducer and amplifier; door lock actuators/solenoids (power only); head lamp door motors (only); air conditioning and heating dash control unit/temperature control programmer (excludes cathode-ray tube 'CRT' display); ignition spark control pickup sensor; instrument cluster: electronic driver information display module/power supply, gauges and speedometer head (excludes bulb and CRT display repairs); keyless entry system; level control (electronic only): sensors, limiter valves and compressor; power seat motor and transmission; sunroof motor; switches (electric): blower motor (heater-A/C) switch, burglar alarm switches (factory installed), cruise control engagement switch, door lock switches, seat switches, sunroof switch, trunk lid release switch; trunk lid release activator and motor; and window (power): gear, motor, regulator and lift tape.
B. EXCLUSIONS
1. Batteries, body and trim items, including: adhesives, convertible tops, fasteners, nuts, washers and bolts, frame, upholstery/seat frames, seat belt assembly and air bag system and parts, glass and sheet metal, paint, bright metals, sealed beams, convertible tops including fabric and frame, headlight assemblies, tail-light assemblies and CHMSL stop lamp assemblies;
2. Noises including rattles, squeaks and wind noises;
3. Water or air leaks, weather strips and repairs needed as a result of rust or corrosion;
4. Any loss or expense for adjustments, alignments, shop supplies, unauthorized diagnostic time, maintenance items, shock absorbers, strut cartridges, cellular phones, television/video equipment including game consoles, electronic transmitting devices, hazardous waste disposal, environmental fees, core charges, freight charges, fuel surcharges or replacement of any parts not specified under the Coverage provided.
5. Any equipment not installed by the manufacturer;
6. Any vehicle in excess of 3,500 kg;
7. A Breakdown caused by the failure of a non-covered part or damage to a non-covered part;
8. Any Vehicle used for towing in excess of what is recommended by the manufacturer;
9. A Breakdown caused by non-manufacturer recommended alterations to the Vehicle made before or after the Contract effective date. This includes, but is not limited to, exhaust headers, non original equipment, wheels and tires, and body or suspension lift/lowering kits, chassis modification, fuel component/system enhancements and any Vehicle that has its manufacturer's warranty voided because of Vehicle alterations; Contract Coverage may be reduced or cancelled if any of the above conditions are verified by an onsite inspection of the Vehicle.
10. Repairs and/or replacements not authorized in advance by the Administrator;
11. Vehicles not certified for sale in the [Country] at the time of manufacture and any gray-market vehicles. The Vehicle manufacturer's new vehicle limited warranty covering the Vehicle has been voided (applies only to Contracts purchased during the term of such warranty).
12. A Breakdown caused by accident, civil commotion or riot, collision or upset, earthquake, explosion, falling objects, fire, flood, fluid contamination, freezing, fuel contamination, hail, lightning, malicious mischief, oil contamination, rust or corrosion, improper repair methods, theft or larceny, vandalism, water, water contamination, windstorm, and other external forces or events;
13. A repair occurring outside of the [Country], its territories, possessions, or a claim reported after the expiration terms (time or mileage) regardless of when Breakdown occurred. Any Breakdown reported after the Contract expiration is not covered;
14. This Contract does not provide Coverage for damages for bad faith, punitive or exemplary damages, personal injury including bodily injury, property damage and attorney fees;
15. Scheduled maintenance and wear items, including but not limited to: belts, fasteners, nuts, washers and bolts, brake drums, brake cables, brake lining, brake pads and brake rotors, exhaust pipes, mufflers, resonators and clamps, catalytic converter; friction materials, valve grinding, hoses, all fluid caps, fluid reservoirs, light bulbs, L.E.D.s, illumination devices, lenses, lubricants, oil sludging, manual transmission clutch disc, stabilizer links and bushings, brackets, burnt valves, failure due to engine detonation, core charges, speakers, wheels/rims, throw out bearing, pilot bushing and clutch parts, spark plugs and wires, tires, wheels, wheel balancing, wiper arm(s) and wiper blades;
16. A Breakdown caused by negligence, misuse, improper servicing, or failure by You to perform manufacturer required or recommended maintenance services and any safety related maintenance events required by Your state or manufacturer, or a Breakdown caused by continued operation in an overheated condition or the lack of proper and necessary amounts of coolants or lubricants and thermostat failure;
17. Damage caused by failure to take reasonable precautions to prevent further damage when an apparent problem exists, (i.e. overheating);
18. Any vehicle registered and used in a commercial manner including but not limited to: delivery purposes, snow plowing (including failures related to snow plowing and any snow plow equipment or assembly), short-time rental, livery, taxi, construction, hauling heavy machinery, materials or equipment, police, emergency service, fleet vehicles driven by multiple users or a vehicle used for competitive or off road racing, removal of factory truck beds to replace with dump beds, flat beds, rack bodies, ladder rack, pipe storage assembly and tool box beds. If the Vehicle is a step van, high cube van or box body, cab & chassis or other incomplete vehicle exceeding a 3,500 Kg or has right handed steering;
19. A Breakdown of any part if, while owned by You, the odometer has been tampered
with or has been disconnected. If You have not promptly repaired a defective odometer, this limitation applies and this Contract is subject to cancellation;
20. Repair or replacement of parts needed to improve Vehicle operating performance due to wear and tear when a Breakdown has not occurred. This includes, but is not limited to, valve and ring repairs solely to improve engine compression or reduce oil consumption when a part has not broken;
21. A Breakdown that is the direct result of a mechanical or structural flaw that the manufacturer has acknowledged through any means or that the manufacturer will repair at its expense;
22. Any replacement part supplied by anyone but the manufacturer of the Vehicle, unless it is of a like kind and quality compatible with the design specifications and wear tolerances of the Vehicle's manufacturer;
23. A component or part which has not failed or resulted in a Breakdown, but which a repair facility recommends or requires that it be repaired or replaced solely based on a manufacturer's recommendation to upgrade the Vehicle;
24. Any Vehicle retrofitted with aftermarket equipment to use alternative fuels including but not limited to: LPG, CNG, methanol, ethanol or RFG;
25. A claim covered by the manufacturer's warranty or another service contract, warranty, mechanical breakdown insurance policy or repair facility warranty for repairs performed under this Contract;
26. All electric powered or hybrid fuel parts including but not limited to: electric fuel cells, regenerative braking systems or electronic memory systems. |
18th September 2016, 14:03
(1)
Thanks
Congratulations on Your Octavia!
and unfortunately the spare tyre had not been inflated right from the time of delivery. Thankfully I was at home when I noticed the puncture and reached out to Skoda roadside assistance. Being peak traffic hour, I was told it would take about 2 hours. On mentioning that I lived just about 2 kms from a Skoda showroom, I was told to also check with the dealer if some help was possible in quick time. I called up the dealer (Tafe Access) and was pleasantly surprised when in 15 minutes a mechanic came home, took the flat tire as well as the spare to the nearest puncture repair shop and got it fixed. I accompanied the mechanic in the car in which he came and just paid for the puncture repair. He then came back and fixed the tyres in place. He was also super reluctant to accept a token amount for all the help rendered.