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Originally Posted by pixantz I think Honda is giving the Indian customer what he/she wants. Just look at the product they were giving us before the latest City. Solid reliable cars with awesome driving dynamics and rock solid reliability, great mileage. And what did we customers do? All of us started going ga-ga over the cheaper segment counterparts and their "cheaper" "creature" comforts or so called great "feature list" , at CHEAPER sticker prices. Dunno about the average customer but personally, as an enthusiast, I see that as a slap on all manufacturers who try to give us a BETTER AUTOMOBILE rather than a feature list race contender. So Honda in a swift move matched all the demands and gave us what we technically wanted. Feature list and all. I really appreciate the speed at which they did that. And they had a winner, and everyone is happy and the sales chart is doing great for Honda too.
But was that enough? No! We wanted to have our cake and eat it too. Forgetting that there are no free lunches.
The only sad thing is Honda kind of compromised the very element that makes up what we looked up to Honda as a brand for. |
This 'no free lunches' logic is totally flawed in my humble opinion. Please allow me to explain with the same example- lunch.
I go to a premium restaurant, one that is known for quality food. I pay 20% premium compared to a reputed neighbouring shop and opt for meals, only to be served rice and pickle and pappad- hot and well cooked. I asked the owner why I am being served only these items and why I should come there again when the competitor serves a lot more dishes at a lower price and with good quality. So the owner runs back to the kitchen and comes up with some side dishes. They seemed to be stale and I had an upset stomach after eating the meal, but I appreciated his quick response to my demand. On the way back from the hospital, I stopped at the hotel for giving feedback about the stale food, and he says- there are no free lunches.
Here the shop owner is Honda. The dishless meal (cooked with quality) is the previous version, the stale dish is the build quality and design flaws and the hospitalised customers are the ones who are suffering and even had to sell their cars.
1. No one asked for free lunches. Honda City is more expensive than any other car in its class.
2. You are complaining you liked the well cooked rice they served along with pickle and pappad.
The fact is, whether it's with less features or with more features that don't have quality and goes stale in the stomach- the customer is the one that loses out after paying such a heavy premium for the Honda badge.
3. We all say "God bless competition". But you are blaming competition for Honda's downfall. If a competitor is offering full meals with sweet that is cooked with quality at lesser price than that of roti-subji alone at a competing shop - which would you prefer?
And the competition is still able to offer features with quality at a cheaper price.
4. You are blaming the people 'who wanted to eat their cake, forgetting there are no free lunches'. No one is asking for free lunch here. They are expecting the vehicles bought with hard earned money to be reliable. There are people here who had to sell their cars, who had multiple niggles, who had water leakage issues multiple times etc.
Not even a sweet was given free to them with the meal. See the prices of the OE accessories.
5. You are appreciating their quick response. But what good is the response speed when the food that was served later was stale? The Bluetooth in SV variants are a pure design flaw, there have been owners who had parts like mirrors, dead pedals, rear view camera etc fall off while using. Moreover, Honda also seemed to have skipped road testing for the Indian version!
I would humbly remind that such posts really don't get the brand nor its fans anywhere. Blaming the competition and the buyers for the QC mistakes made by a company is not the right thing to do IMO. There was a time when the top end City was barebones loaded and still costlier than the competition. It changed with the entry of fluidic Verna. Now there is a fall in quality. That will change only if critics and fans of the brand voice their opinions.
The market (us) are the main losers if a company doesn't mend ways.
Note- The moderators have officially removed "Honda's reliability and fuss-free ownership experience" from the "What you'll like" section of the review.