Hey
Did my 30k km servicing today. I used mobil delvac 1 5w40,sourced from outside,to which the SA agreed, They dint seem to care about specs as long as its 5w30/40. I had the EGR cleaned as well. After the oil change i haven't felt huge difference in engine noise/clatter vs the maruti filled castrol profession 5w30 semi synthetic. I found the engine to be its usual smooth when you fill new oil but the difference i feel is after 2.3k rpm. Feels less strained, pick up is better and eager to rev, though for now not much difference below 2.3k rpm, will drive some more to see if there is any considerable change.
Besides the standard oil change(mobil delvac 1) and EGR cleaning there was nothing else done in this servicing.
Couple of issues prior to the service and discovered during service and their solutions are as follows:
ISSUE 1.Hollow knocking sounds from the suspension over rough road at 40kmph and higher
SOLUTION: After a test drive the SA jacked up the car and found a slight leak in the left rear shock .They also found the right rear shock to be weak. They offered to replace both shocks under warranty without any fuss. Sadly they had only one shock in stock so i have to make another appointment to replace the right rear shock.
Cost of Shock- 2261/-( free under warranty)
ISSUE 2. I had observed over the past 4 months, while turning the steering wheel left to right(vice versa) quickly while stationary,i used to and still feel hardness at a particular spot while turning.
This hardness is intermittent and doesn't repeat every time if do the same procedure over and over again. It doesn't happen when i turn the steering slowly or while at driving speeds.
SOLUTION: The Service guy hooked up the laptop and was monitoring in real time different values for torq /amperage/voltage shown on the screen while i was trying to repeat the issue. even though i could repeat the issue there was no anomaly in the readings, but a slight lag in the readings corresponding to the steering wheel being turned.
Now when i had first told the SA about the steering issue he informed me that there was a circular from maruti to replace something called " balancer rod"and bush. I was shown where the part is located(seemed like a a rod connecting what looks like the sway bar, not entirely sure).
The SA casually asked the mechanic to replace the part since the mechanic dint seem to know or later realized that there is such a circular. Sadly the part wasn't in stock so this issue will be attended to once the part is replaced.
If anyone has come across such a circular please share it to clear any doubt.
ISSUE 3.While the car underbody was being checked they found engine oil sprayed all over the sump and lower engine block.I never found oil drops under the car nor i found oil to be low while checking the dipstick.
SOLUTION: Issues diagnosed to loose intercooler inlet pipe. The clamp that holds the pipe was insatlled at an angle and according to the SA,as the car was run,it has slipped and caused some oil to spray out.
If this is the case then maruti really needs to do better Q.C at its plant.
ISSUE 4.Interior Rattles and hard engaging of reverse gear.
The usuall rattles and hard gear shift since the car was bought.
SOLUTION: A couple of door trims were removed,foam and double sided tape added. Still rattles are heard from the seat, some doors and from the C/D pillar.I have ignored them for 1.8 years knowing the rattles re appaer so wont bother asking them to solve it, unless the rattles increase beyond a threshold.
For hard reverse gear shift, as usual they greased the area inside the car, at the end of the gear stick. They dont lubricate the gear bush which is present outside and under the car as they do for My ford Figo. The maruti guys say its dangerous to open that area since the bush can slip and cause problems( this only hints at their laziness and nothing else). For now the gear seems fine, will check and see if it stays this way for long.
So final bill came up to 3994/- for EGR cleaning, greasing of calipers/brake cleaning and labor.
Even though maruti service is expensive, i found the attitude of the SA to be very customer centric. They take the time to attend to all your issues, even though they are overloaded. They arent stingy when it comes to replacing parts under warranty like some other dealers/brands and overall very friendly.
Hopefully when the parts are in stock i can fully rectify the above issues but looking at all the issues being faced for a less than 2 year car, we usually dont expect this from a Japanese manufacture, i guess with the astronomical volumes maruti suzuki has to deal with, some parts from vendors may not be to the highest Japanese standards
. Though im glad got 2 years extended warranty.
Sorry for the long post.
Regards