A quick update on my Nano. Its turned out to be a much longer post that I anticipated when I started composing. So TL;DR – Car has spent most of the first quarter of the new year at the workshop with an AMT failure and A/C compressor replacement. All under warranty, but now I am scared about future reliability.
I purchased a Nano XTA in Sep 2015.
Small, fuel efficient car that is a breeze to drive in city traffic. Only weak point is the poor ride quality. Suspension is horrible. But given the other benefits, that cost was easy to swallow. It is the perfect tool to go to any part of the city, in A/c and be able to park in the tightest of spaces. Never felt the need for an Activa for errands with a Nano at hand. Considering the price I paid for the car, it never really hurt to watch it accumulate numerous parking related dents and scratches. It served its purpose perfectly.
Within months of purchase the suspension making a loud thumping sound while going through certain bad patches of road or potholes. I could not replicate the sound on demand. I had asked for a suspension check-up during the 1st service and they didn’t find anything amiss. However soon the sound was more pronounced, and more exacerbated with passengers on rear seat.
Went back to workshop in March 2016 and had the rear LH strut and shock absorber assembly replaced. It was covered under warranty.
Other than this the car was a joy to own between Sep2015 and Jan 2019. I had subscribed to some maintenance package at the time of my car purchase and all my services were free uptill Sep 2018.
I had to pay for the Sep 2018 service out of my pocket. Total bill was 7712, which I found very high for a Nano. And my car had run just about 12k kms. The amount for parts was Rs.2650 and labour was Rs.5062. Only silver lining was they replaced my cracked fog lamps under warranty when I insisted that it was part of an official recall from Tata.
I was travelling and my car as parked for about 3 weeks as 2019 started. I was back 1st week of Jan’19. Car started on 1st self. She was low on fuel and I reached a petrol pump down the road to tank up. Post tank up car refused to start. The AMT light would glow and cut off the self-start process with a lout beep.
I was stuck at the petrol pump. Pushed the car to the corner. Called Tata motors helpline. Took a while to get through. But eventually RSA was on its way. Waited for over 45 minutes before RSA showed up.
RSA personnel showed up in a Maruti Omni and his t-shirt said TVS assist. Looks like Tata Motors has outsourced its RSA services to a TVS group owned company. The service guy seemed clueless about how to deal with the AMT error. He opened the engine bay and tried a bunch of things, before realizing it was futile and gave up.
I told him that as long as an AMT error light showed on the dash the ecu would not let the car start. However the RSA company had not provided him with electronic components to scan error codes. He was a pure mechanical guy and things looked hopeless.
He started fiddling with the fuse box. Took out all fuses cleant them pushed them back in and jiggled them around. In the process the AMT error light disappeared momentarily and this allowed my car to start.
I drove home gingerly with the RSA guy following me. It was a short ride. The AMT error light came back on, but since the car was already running it continued to drive. Once I reached home the car wouldn’t start again. The AMT error light showed up. Over several tries it would go off, but come back on. If the error light glowed, the car refused to start. If the light wasn’t on, it would start fine.
At this point I would like to mention that the car has never acted funny so far. It has driven just under 14k kms. Not once has the AMT error light come on, not has the gearbox acted funny nor lurched around. Infact even with the AMT error light on, it would easily shift from R to N to D. It just wouldn't start.
Once I was dropped home, the RSA guy bought a bottle of water, with which I had to pose as he took pictures/videos as he ticked of various duties he was supposed to perform.
However the car wasn’t fine and he didn’t know what could be done.
Asked the service center to tow the car to workshop and get this fixed. They said they couldn’t tow the care as it was starting. They could only do it if it was dead. Even as I tried to reason with them, the end result was, please drive to the service center as the car starts. If it dies on the way, they would have it towed.
Since this transpired on a Saturday and took up my whole day, I was in no mood to hazard a 20 kms trip to a service center with an unreliable car via the Eastern freeway.
So car stood around for a week. Next week early on Saturday decided to drive down. Car started fine and was driving fine. The AMT light came on and off along the drive, but reached the destination uneventfully.
They took three weeks to return my car. The first 2 weeks were spent waiting for warranty claim to be processed and new gearbox to be shipped. End of week two I had driven down on a Sunday, when the workshop was closed. I saw my car parked in the yard. Engine bay was open and my gearbox was removed and lying on the front driver seat. The greasy, dusty part was placed on the seat directly without any newspaper or plastic layer in between.
Monday the new gearbox arrived and was fitted. But we had to wait another week as the AMT oil wasn’t in stock. Apparently, this was the first time AMT oil was needed at the workshop. So far, they haven’t had to change it for any AMT cars they have service. This means none of the Tata AMT cars serviced at my workshop had yet crossed 80k (I was told this is the service interval for AMT oil change) kms till 2019.
Anyways my car was out of commission for 4 weeks. One week parked at my place and 3 weeks at the workshop. Total replacement was covered under warranty. Total damage would have been Rs.70k if it was out of warranty. They however charged my Rs.767 as a diagnostic fee, which was for scanning the error codes. I believe that everything should have been covered under warranty, but at that time I didn’t feel like haggling for it.
When I got the car back noticed the A/c wasn’t cooling at all. Since Mumbai had quite pleasant weather manged to procrastinate for a week or two before I headed to the workshop to get it sorted.
They kept my car for a week, before returning it. Apparently, some high-pressure hose has cracked (presumably while they worked on replacing the gearbox). Again, covered under warranty.
Now the car was cooling well, but it made a very loud resonating baritone sound while stationary at a signal with A/c turned on. It seemed to be the condenser fan. Did some testing with a passenger sitting in the car. When things got hot, the condenser fan would turn out and was very audible standing outside with bonnet open. Passenger in the car confirmed at same time that the loud baritone sound was audible. It would go away when the condenser fan would cut out. The condenser fan didn’t seem to come one when the car was driven. Only when stationary.
Took it back to workshop. Spent another week there. Got it back. Was told the compressor was faulty. Was replaced under warranty.
I was like – wait . . what? The compressor was fine, car was cooling fine. The compressor was at the rear of the car. The sound was coming from the front, where the condenser fan is. And you know it’s the fan because you can observe the sound come and go as the fan turns on and off.
They insisted the problem has been solved. I didn’t complain much. Didn’t cost me anything, and I have a new compressor.
But the sound remains. It is annoying, but I have got used to it. Called my service advisor and ranted and he was more than happy to take a good look at the car again and assured me they will fix it for sure this time. But now I am too tired of going for weeks without my car.
I will eventually give it to them for rectifying the issue before my warranty runs out. If anyone else has had issued with loud noises from A/C fan and knows of a quick fix, please help me out.
I tried to get an extended warranty. Tata says speak to your dealer and my dealer says they don’t offer extended warranty on Tata Nano. If anyone has managed to get extended warranty on their Nano please do guide my how to get it done.
I was loving the car and it worked flawlessly for over 40 months. And now its acting up. Fortunately it was under warranty, else this would have cost me Rs.70k for the gearbox and Rs.16k for the compressor. Now am not sure if I should hold on to it anymore. Wondering if I should sell it. With 5 months warranty left on the car, maybe I will get a reasonable offer from the market.
But I have no clue what to replace it with. There just isn’t anything out there that’s versatile enough for the city.