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Originally Posted by Tharunvbhatt 1) When a customer gets his car to NEXA outlet, he is first greeted by a valet parker, I haven't seen a valet parker even in Merc and BMW outlets.
2) A Relationship Manager handles all the customer needs at one go. A lot of time is saved by this.
3) RM is global, knows how to pamper the customer.
4) Discussion about finance does not happen infront of all. A lot of importance has been given to privacy.
5) Courteous pantry boys, offer me the drink of my choice. I, as a customer feel like the king in there. I have never experienced this in any of the luxury outlets too.
6) I love the way apple mirroring happens and all the info that I need is at the finger tip of the RM
7) Minimum paper works indicating concern and care towards mother earth. That is phenomenal, isn't it?
8) Delivery happens inside an ac showroom. That is again something new for us.
9) Even after sales, I have my RM in touch with me for any of my car needs. Car buying experience has never been so easy.
Ofcourse, in some of the outlets, you may not have experienced the above pampering, but its still the beginning, like I said in one of my posts, a lot of hard work needs to be done by NEXA to build the brand. Also, filtering of unsuitable RMs too has to happen. |
You seem to have experienced the best of what NEXA has on offer. However, my experience has been somewhat different,
1) Forget the valet, I had to struggle to park in between awkwardly parked vehicles.
2) Agree on most counts.
3) I don't quite understand what you mean by global, but it doesn't make a difference.
4) Was handled by the same team that manages the parent company. No difference noticed.
5) I'm not a big fan of coffee/tea from vending machines, but this is not a deal maker.
6) Tell me one thing the RM has that you don't see on the NEXA website?
7) Intent is good, but actions are missing. I was handed over a glossy colour brochure, but refused it as I had more pics from the T-BHP review.
8) I really don't see how this makes a difference. My car was not even cleaned properly and to add to that had scratch marks on the bonnet and the rear door. Of course, my RM was very apologetic and has promised to get that attended to, but I'd rather drive a sparkling clean car than one laden with cleaning cloth fibers from an AC showroom
9) Agree with this, full credit is due here.
The NEXA experience, to me, has been average at best, while the S-Cross - I say this unequivocally - has been delightful!
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Originally Posted by aerohit If you sell your flat for profit, do you compensate the builder?
Unfortunately it doesnt work this way. Prices can go up and down - both ways, all depends on demand. |
Agree that there is always a demand-supply impact on the prices, but real estate works exactly opposite of how the auto industry does. Your example, IMHO, does not work for cars
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Originally Posted by sou_3749 I think people shouldn't cry foul for maruti to give discounts just a month after launch. But, hey the joy of getting hands on a new product before anybody else is priceless. It's the same case as why people brave cold and stand in a long queues outside the apple store to buy the newly launched iphone when they know it will be available easily and probably with a discount after couple of days.
The point is discount doesn't make a product bad. It's just the seller has decided to sell the product at less profit to boost numbers. |
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Originally Posted by t0m Discounts, well I did not get any, feels bad but what the heck, it was my decision to buy and I am happy. Looking forward to the alloy upgrade tomorrow. |
Very well said indeed! The joy of early ownership is indeed something one can only experience! My wife was very keen on the EcoSport, but was very happy with the S-Cross, and is happier that ours is the first one in the community.
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Originally Posted by sourabhzen Renault honored the price because because they committed that the introductory prices will not be increased for the vehicle booked before a particular date. Most of the manufacturers sell the vehicle on the price applicable at the time of delivery. |
Exactly! In fact my RM mentioned to me that there was a prospect of a price correction for the DDiS 200 in the second week of September, but customers who had pre-booked would still be offered the launch prices. Its not exactly unfair how these things work, just the impression it leaves behind in the customers' mind, which in-turn results in brand perception.
The EcoSport story is a classic example.