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Originally Posted by jaisha8 I will share my decision making, booking and delivery experience and lots of photos in my post to follow.
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After taking TD for Crysta, I surfed internet to look for other options. List came up with Honda BRV, Renault Lodgy, Trail Blazer, XUV500 etc.
The senior manager of Chevrolet, Trichur is a good friend of my friend and he arranged a TD for Trail Blazer. Later I got a call next day that the car is coming from Ernakulam (60 kms) from my place and would be there by afternoon. I was anxiously waiting for this and a huge white monster drives into our driveway. The car occupied most of the driveway and maybe only a bike could pass through. As soon as it arrived, all my family members came out to see the beast. I also noticed my neighbors peeping from the window curtains. As we opened the door, there seemed to be no end, it was like a cruise boat inside. All the members are very lean and I would say 4 members of our family could easily accommodate in the 2nd row. It was an automatic variant. As soon as I got into the driver's seat my daughter jumped in beside me wanting to take a TD as well.
This is a 2.8L with 6 speed automatic, RWD and had 18" Alloys. The car looked very big from outside but from the driver's viewpoint the visibility is perfect as the driver is positioned very high. I found only the power was good and a lot of features missing. When asked the executive replied that this is a fully imported piece and to reduce the cost all the features were excluded. So there was no point in buying such a expensive car 30 lacs OTR with only steering and wheels. So this was dropped. I did not take the TD for the other cars as after taking the TD for Crysta, nobody at home wanted to even look at other cars.
Booking experience:
It was a Friday and after taking TD of Crysta AT they wanted to take the booking immediately. While handing over the cheque, I asked them if they had any 'Garnet Red' in stock and they replied the display car can be given to you and we can deliver it on Wednesday after get the TEMP registration number. They said they will confirm by evening. Next day they call and informs me that the display car is already billed to another customer and the new car will arrive only after one week. I asked the executive, why did you inform that you will deliver on Wednesday and that you have car in stock; you should have checked your inventory before committing to the customer. He was apologizing continuously and told me that delivery from Bangalore is expected on Sunday and we will try our best. On Monday, they called me to transfer the full payment to their account and I told unless you give me the delivery date, I am not transferring the amount. He said he will recheck with his Team Leader and get back to me. He calls back in half hour and informed that by Thursday or Friday the car can be delivered and same evening I transferred the full amount. When I inquired on Tuesday evening, he informs me that the stock has still not arrived and there could be delay in delivery. I kept my cool and replied, I am leaving back to work on Tuesday and if you are not delivering the car by Friday, you can treat my order as cancelled. After Friday, I will text you my account details and you can reimburse my amount. I do not know what they did, on Wednesday he calls to inform that they have applied for Temporary registration and it would take two days as it is done online at the RTO. Till Friday afternoon there is no news and at 2 pm I get a call that they have still not received the TR from the RTO. The executive requested me to come to RTO as he was there. I immediately rushed to RTO and met the Superintendent issuing the TR and requested her that I am leaving on Monday and would like to take delivery today. She is a very polite lady and to my surprised she obliged and advised the executive to come at 4.30 to collect the same. When I was leaving he told me that we can come to showroom by 5.30 for taking the delivery.
Taking delivery:
I returned home and booked an Innova to take us all to the showroom. We reached there by 5:15 pm and the car was still under wash. They offered us coffee and they were completing the documentation as it was too late and they wanted to finish the delivery process. My wife did not want to take next day as it was a Saturday. The car arrived after wash at 6.15 pm. As the car is in wife's name, she signed all the documents and after that we went out for the delivery ceremony.
I did a quick walk around to check for scratches etc., before it got dark. Then the executive briefly explained the various functions on the display. I could not spend much time on PDI as it all happened too suddenly and I even forgot to print out the TBHP PDI check list that always had in my computer for all my earlier deliveries. My Dad accepted the Key and the Crysta shopping bag with chocolates and a complimentary Toyota key chain.
I got only 3 items as accessories from them. The bike protector, Mud flaps and Roof ornament and it cost me 15000 just for these. The executive had sent me the accessories price list on 'whatsapp' and I noticed that the prices were exorbitant than what it is for other cars. So I decided to buy these online.
Took the car to the temple next day and did the Puja. Attaching the photos.