![]() | #2776 |
BHPian Join Date: May 2013 Location: Mumbai
Posts: 53
Thanked: 52 Times
| ![]() Hi All As previously posted, I had booked a Hexa XTA Sky Grey on August 16, 2017. Concorde Motors staff had informed that they do not have the specific color in stock and would place an order for the same. The delivery was assured before September 5, 2017. I had kept in touch and the responses were always ishy-washy. Today, they have finally come back mentioning that the vehicle would only be manufactured around September 12 - 15, 2017 and the delivery would be around the end of the month. Is this possible or is the dealer trying to action smart? The sales guys want me to choose an alternate color, which to me is not an option. They also mentioned that the GST Cess would be hiked around September 10, 2017 and thus there is a stampede (my word) for Hexa. Please advise whether I should cancel my booking or wait for another month? I do not have an alternate in mind as of yet. Thanks us.dash |
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![]() | #2777 | |
BHPian ![]() Join Date: Oct 2014 Location: Bangalore
Posts: 72
Thanked: 152 Times
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![]() | #2778 |
BHPian ![]() Join Date: Oct 2014 Location: Bangalore
Posts: 72
Thanked: 152 Times
| ![]() For all HEXA owners from Bangalore, For any technical issue , please do feel free to contact Suresh who is an HEXA technician from KHT motors, Kundalahalli. I had an issue with a newly delivered Hexa which infact had given me sleepless nights, was fixed in a jiffy by Suresh and he is clearly knowledgable. He has confirmed that he is specifically trained for Hexa and Tiago and that his number can be shared. 84949 18200 for the benefit of other HEXA owners. Mods if this post is against the rules, kindly delete this. Regards Sandy |
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![]() | #2779 | ||
BHPian Join Date: Feb 2011 Location: .
Posts: 628
Thanked: 614 Times
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1) If you like the product, stick with your booking. 2) Stick to the color that you love, do not change, it is not a 6 month ownership or a T-shirt that you shall be living with for a short while. 3) If the prices are jacked up, take your refund. 4) After being through all these hassles, take it in writing from Concorde that there shall be no cancellation charges on the booking. 5) If you wait till September end, you get a freshly baked product right from the oven, there should be no issue waiting till Sep end. Wishing you luck with your purchase, as you have stated, at the current pricing there is nothing that comes close to the Hexa in terms of VFM. Quote:
Last edited by Torquedo : 28th August 2017 at 17:08. | ||
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![]() | #2780 |
BHPian Join Date: Mar 2013 Location: Bangalore
Posts: 768
Thanked: 1,659 Times
| ![]() Actually, there is an update which solves major bugs like connectivity issues. Those in need can PM. Last edited by Aditya : 29th August 2017 at 07:09. Reason: Mention of WhatsApp, Telegram deleted |
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![]() | #2781 |
BHPian ![]() Join Date: Sep 2012 Location: Mahe
Posts: 95
Thanked: 185 Times
| ![]() Is TASS doing all well with Hexa? I doubt. Here’s what happened with my cousin brother who took delivery of his Hexa-XT on 25th august .Yesterday night his Hexa just refused to crank. MID showed up ESP, Traction control & drive control fault. Call was made to Tata road side assistance and they promised a technician will be sent to the location within one hour. All this was happening at around 10pm. They waited till 11pm at the location and there after the guy who was assigned to attend this issue was not picking up calls. As expected, No one turned up. This morning a recovery van was sent and the car was taken to TASS (KVR dream vehicles- Kannur/Kerala). He got call in the afternoon saying there was sensor issue and is already rectified. He went to the showroom and asked them that in normal case even if the traction control unit is at fault we should be able to drive the car or at least it should crank. At this point they said, there was no issue with traction control or ESP modules or any of the sensors and the fault was caused by poor ‘Earthing’. Their justification was that the vehicle must have come from the factory with some loose wiring. Overall, their arguments and approach were more or less the same as what they used to be since day one. My cousin refused to take the car back and is planning to escalate the issue. Dear members, in case you have the contacts for TATA regional managers for Kerala, please share the same here. Any pointers in escalating this issue to the higher management in TATA will help. Here are the MID screen shots. |
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![]() | #2782 | |
BHPian ![]() Join Date: Jun 2017 Location: KL08/KL46
Posts: 375
Thanked: 894 Times
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Tata help line 24x7 18002097979 Tata Mumbai 022 66586000 Tata EKM - 0484 6601400 / 2555055 Bangalore for south 080 66373400 email ids carpmg@tatamotors.com carsouth@tatamotors.com Best of luck. | |
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![]() | #2783 |
BHPian Join Date: Aug 2017 Location: Pune
Posts: 31
Thanked: 58 Times
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![]() | #2784 | ||
BHPian ![]() Join Date: Jun 2007 Location: MAA,COK,BOM,THN
Posts: 299
Thanked: 1,158 Times
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If your heart is set on the Hexa, go ahead with the booking, get your finances (if applicable) sorted and take delivery by September end - it'll be an auspicious period too. IMO, you can have them generate the invoice if you need price protection (expected increase will be 1 lakh+ post GST revision). Since it's a freshly manufactured vehicle, you should be okay. This could very well be a safety feature. If the system detects such serious failures, it is definitely not a good idea to drive the vehicle. | ||
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![]() | #2785 |
Senior - BHPian ![]() Join Date: Jul 2008 Location: Bangalore
Posts: 1,645
Thanked: 1,150 Times
| ![]() Sorry but what is the problem with TASS? As far as I can tell, the A.S.C was able to resolve the issue, and in good time too. If they have offered an explanation, and the car is running fine now, collect the car. You could insist on a written account of the resolution for future reference in case the issue reoccurrs, if you wish. They need a royal bollicking for the lack of RSA commitment, I admit though. Last edited by VeluM : 28th August 2017 at 21:50. |
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![]() | #2786 |
BHPian Join Date: May 2013 Location: Mumbai
Posts: 53
Thanked: 52 Times
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![]() | #2787 |
BHPian Join Date: Mar 2013 Location: Bangalore
Posts: 768
Thanked: 1,659 Times
| ![]() There were a few cases in the beginning where sensors were loose and the issues were rectified by the service folks in good time. Now the owners are enjoying their rides with no hassles. Yes, i do agree that the engine should have cranked and allowed you to drive it. It's a big price to pay for a small issue. But having said that, we are yet to see serious mechanical issues with this car and as of now, things look promising. Such issues of sensors malfunctioning happens due to wiring as the TASS rightly said. Not sure why you doubt them and want to escalate it though. |
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![]() | #2788 | |
BHPian ![]() Join Date: Sep 2012 Location: Mahe
Posts: 95
Thanked: 185 Times
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For me it is not a problem anymore. The safari I drive now is the third Tata vehicle and I know what to expect from the Tata's A.S.C guys. This poor fellow was new to these kind of answers that doesn't instil confidence in a vehicle which he bought just three days back for 18 lakhs. As I mentioned the very first reply he got was that it was a sensor issue and has been rectified and ECU was reset. It's only when he categorically asked why the car wouldn't start when an ESP or Traction control module goes kaput did they come up with a new theory of poor electrical grounding. And they were not ready to provide anything on paper. Anyway, he is planning to visit their workshop tomorrow again and will ask them to show what all precautions have they taken to avoid this issue in future. Last edited by BipB : 29th August 2017 at 00:24. | |
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![]() | #2789 | |
Senior - BHPian ![]() | ![]() Quote:
lastly, I hope you have checked stock position with other dealers nearby. | |
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![]() | #2790 | |
BHPian Join Date: May 2006 Location: Pune
Posts: 743
Thanked: 350 Times
Infractions: 0/1 (5) | ![]() Quote:
Please go this thread and you will get info on issues faced by S Cross owners wire harness problems (which left people stranded) and MASS issues, oil leakages with engine seizing and several issues. Rattles are a common problem and I have several in my Scross. I had a Linea for 6 years and not one rattle till I sold her off. Last edited by Palio_2005 : 29th August 2017 at 09:36. | |
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