![]() | #2986 | |
BHPian ![]() Join Date: Oct 2014 Location: Bangalore
Posts: 72
Thanked: 152 Times
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Regards Sandy | |
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![]() | #2987 |
Newbie Join Date: Sep 2006 Location: Pune
Posts: 12
Thanked: 5 Times
| ![]() All dealers in Pune have logistics and handling charges up to 9500 in their new price lists. Can someone please confirm how we can prove if this is illegal? |
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![]() | #2988 | |
BHPian ![]() Join Date: Oct 2015 Location: Navi Mumbai
Posts: 25
Thanked: 72 Times
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If you dig deeper, they are additionally charging ₹ 5000/- as showroom charges too! And these charges are cleverly hidden under the RTO registration charges without providing the breakup. Go through my previous posts - http://www.team-bhp.com/forum/offici...ml#post4265683 & http://www.team-bhp.com/forum/offici...ml#post4266199 Shoot an e-mail to TML customer care. That is what I have done. Today I received a call from some TML person and he said he has forwarded the details to GM-Fortune Cars for further actions. I would request existing owners and advise buyers in the pipeline to send an e-mail to TML and maybe finally upon receiving hundreds of mails from all over India; the manufacturer may issue straight away guidelines to the dealers to either stop or lower these charges. Similarly for all other manufacturers, because this issue is faced by customers of almost all manufacturers. Would be easier for manufacturers and customers this way, than going the legal route like the techie from Hyderabad did against Hyundai (link - http://www.deccanchronicle.com/natio...g-charges.html). | |
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![]() | #2989 | |
Newbie Join Date: Apr 2006 Location: bangalore
Posts: 9
Thanked: 18 Times
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TCS can be claimed when we file for our taxes. the dealer has to provide the TCS certificate for the claim. Just the invoice will not do. I have asked concorde for the same. should get it eventually. have time till march this year. Road tax - will leave it to experts in the forum. Insurance - I got a better deal from Tata aig online. opted for Tata aig as they had cashless option. went with the pearl package. National insurance would be cheaper but not cashless. Extended warranty / AMC - my SA advised that ex-warranty can be purchased within a year (with slightly higher price) AMC would be useful if kms accumulated is higher than 1L kms in 3years. As it is , he mentioned that TML has been supportive for hexa on all minor niggles. I did not opt for the AMC. standard fitments - push them for 3M polish for free. mud flaps are factory fitted. The rubber floor mats provided to me are no good. I am thinking of the noodle mats. | |
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![]() | #2990 | |||
BHPian ![]() Join Date: Feb 2016 Location: Mysore
Posts: 42
Thanked: 59 Times
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Standard fitments - Mud flaps, Door handle chrome fitment, Floor mats and 3M Body polish has been put around Rs. 8025. Are you sure the Mud flaps are factory fitted? I am seeing a negotiation here. Regards P21 | |||
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![]() | #2991 |
Distinguished - BHPian ![]() ![]() | ![]() |
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![]() | #2992 |
Newbie Join Date: Apr 2006 Location: bangalore
Posts: 9
Thanked: 18 Times
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![]() | #2993 | |
BHPian ![]() Join Date: Nov 2016 Location: Dehradun
Posts: 671
Thanked: 4,110 Times
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A quick complaint to Tata motors along with a couple of chained e-mails (Special thanks to T-BHP members @Damodar and @PK_Del; and a couple of enthusiastic owners), Tata motors looked very seriously into the issue. MR. Vikas Rana got what he deserved and apologized to the customer over phone call as well as physically. How things turned out? First of all Mr. Vikas apologized to the owner and offered to cover all the expenses he has beared and will bear in future too, to bring the car to his A.S.S. The experts from Tata motors visited the dealership and took a thorough look at the car, they agreed that this particular car indeed has issues and the noise is by no ways normal (Point to note: many self claimed experts declared that normal). They recorded the data, which in turn was sent to the R&D facility and after around 1 month, the car went through an ECU update. Now the issue is completely rectified with the noise being normal and Mr. Rai is simply enjoying the drive. In the meanwhile: Mr. Rai got contacted by one of the well known publication as they wanted an article on his car, here is a copy of final article (I won't call for the name of publication); this gives us a brief idea of how our auto publications work: ![]() | |
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![]() | #2994 |
BHPian ![]() Join Date: Oct 2015 Location: Navi Mumbai
Posts: 25
Thanked: 72 Times
| ![]() Quick update - after the mails and phone calls, yesterday Fortune Cars invited me and we negotiated on the handling charges. I didn't go for hard negotiations as Fortune Cars had been helpful in ensuring that I get the pre-cess hike benefits which was almost around a lakh. So, I am happy with whatever I am offered (would not want to disclose it here, since you may not be offered the same negotiations. Maybe you could get a 100% waiver ![]() Anyways, I am unhappy that TML diverted my query/complaint back to the dealer, which was not what I was expecting. I wanted TML to come clear with these charges levied at the dealer level. Another thing to note is, that now the Quote includes a separate head of 'Handling Charges'; which, till last month was not specifically mentioned in the quote. My interpretation of these charges is that, dealer should provide a proper statement of the expenditure he has occurred for actual handling of my single car and then, he can claim it from me only after providing a receipt for the same (correct me because I think I am wrong here). I would still suggest everyone concerned to drop a mail to TML as I still feel it is not a legal charge. Last edited by .anshuman : 18th September 2017 at 10:35. Reason: Added spaces properly. Thanks |
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![]() | #2995 |
BHPian Join Date: Mar 2016 Location: Thane
Posts: 53
Thanked: 77 Times
| ![]() In my quote, the only questionable item was accessories, which they agreed to take off. I got a very good insurance quote online which dealer was not able to match. Still he tried to coerce me to buy insurance from him with some vague blackmail that they may not be able to help with paperwork for cashless claims if the insurance is not from him and some unconvincing statement that it is compulsory to buy from him. When I asked him to match the online quote, he expressed inability and accepted the online insurance. I think that logistics and handling is not from Tata and is by the dealer. Note that this is a Jorhat dealer where transportation is around 3000kms from Pune. Still there are no logistics/handling charges. |
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![]() | #2996 |
Newbie Join Date: Sep 2006 Location: Pune
Posts: 12
Thanked: 5 Times
| ![]() I have checked with my contacts in TML and the handling and logistics charges are not from Company. I will not buy the vehicle with these charges. I am negotiating with the dealer to get these removed from my quote. Will post once the deal is through. |
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![]() | #2997 | |
BHPian Join Date: Oct 2005 Location: Chennai
Posts: 368
Thanked: 480 Times
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![]() I had to complain and the next day they sent someone to do the rotation. Today when I was checking air pressure I found that the spare wheel is fixed inside out and I can't fill/check air in it since the valve can not be reached. This is the level of knowledge of the workmen in Concorde ECR. What I wonder is, how I do I know that they would have done the other things like clearing of air filter, etc, which can not be physically verified by us. Do I suspect even the oil change? If this is the competency level of service in Concorde, who do I trust? So please ensure that the tyres are rotated correctly during the 10K service. PS: My Grande MKII tyres had last 85K Km and still had nearly 4mm depth when I changed the tyres only because of the care taken. | |
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![]() | #2998 | |
BHPian ![]() Join Date: May 2009 Location: --
Posts: 896
Thanked: 1,139 Times
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![]() Am hearing it for the first time. How did they fit inside out in the first place? Didnt the tire protrude too much out of the wheel arch? How did they get enough clearance to even tighten the bolts? | |
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![]() | #2999 | |
BHPian Join Date: Mar 2013 Location: Bangalore
Posts: 766
Thanked: 1,659 Times
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I don't think anyone could be so incompetent too, save for a kid or a guy high on alcohol! | |
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![]() | #3000 | |
BHPian ![]() Join Date: Jan 2006 Location: ----
Posts: 141
Thanked: 89 Times
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Surprised why Tata did not ship with this updated firmware when my Hexa is a 3rd week Aug'17 manufactured one. ![]() Last edited by goswami.j : 18th September 2017 at 10:46. Reason: spelling | |
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