I always wanted to afford an Evoque. Never had the money for it. Hence "TATA" to that dream.
Hello everyone, I'm here to share my complete buying experience of 2020 Nexon XZA+ (O) with you.
Prelude:
I (read as my Dad) started off on Maruti 800 back in 2001. This was our first car and is still going strong!! In 2016, my father upgraded to Ciaz. I was happy with the car but then Bangalore happened. Had to shift here for my job.
For the last 3 years that I had been in Bangalore, my bike fulfilled my commuting and short-travelling needs. It is during the pandemic that a need of a vehicle started to arise. By June end, I had made up my mind about 3 things:
1) I definitely need a car
2) It should not be Maruti as we have had 2 before
3) It should not be a sedan
For reasons unbeknownst to me, I found myself inclined towards sub-compact SUV segment. At this point, I should make it clear that I never liked the pre- 2020 Nexon's design. The front was too bulbous for my liking.
Anyway, with that thought in mind, the R&D started for Petrol automatic models. My main requirements were safety, looks and features, cabin space, rear space comfort and features in that specific order. The contenders were:
1) Ford Ecosport
What I liked?
-The driving dynamics
-Ecosport's strong pedigree
What I didn't like?
-Same age old design
-Ford's feature deletion spree
-Lack of rear space comfort
-Lack of rear ac vents in a 12+ lakh (on road) car
2) Hyundai Venue
What I liked?
-DCT gearbox
-Hyundai's reliability
-The overall fit-n-finish
What I didn't like?
-Size. Looks really tiny when compared to some other sub compact SUVs
-Lack of rear space comfort
3) Mahindra Xuv 300
What I liked?
-Ginormous cabin and rear space
-Above and beyond safety and segment first features
What I didn't like?
- The dashboard design that looked like the dashboard of Captain Vyom's ship (yep, it looks that old to me)
-The boot space or lack of it
-No rear AC vents
-No petrol automatic
4)Nexon 2020
What I liked?
-The new and fresh design
-The cabin space
What I didn't like?
-The AMT gearbox
-Tata's poor after sales and service track record
Why I chose Nexon?
I was completely blown away with the new aka 2020 Nexon's design language.
Fell in love with it the moment I laid my eyes upon the car. As if this was not enough, the moment I sat inside the car, was overwhelmed with the upmarket and premium feel that had been provided. The seating position was on point. High above the ground just like in a proper SUV. The look and feel of the materials inside the cabin were, for me, way above it's class. And dare I say that the 8 speaker Harman-Kardon puts even the audio systems offered in a class above to shame.
Feature wise too, it had all the features that I really needed. A wireless charging might look appealing on brochure, but for me personally, I don't use it ever as the charging is really slow for one. Hence, it was more of a gimmick for me.
Buying experience
After taking a test ride of the XZA+ (O) model, I booked a same form Key Motors Bangalore on 27th July. The delivery was promised on or before 17th August.
But in the second week of August, I was told that the delivery will be delayed by two weeks as the production had stopped due to corona outbreak in the manufacturing plant (someone had tested positive). I really pray for their betterment.
By then, TATA had already increased Nexon's price. Hence, I was told that I would be needing to pay the increased amount as well since the new vehicle would be an AUG model.
Please note that TATA have removed the atrocious 10k handling charges and have adjusted it by increasing the MRP by roughly 15K .
All this made me almost regret my decision of choosing TATA. I was already skeptical after reading thee reviews of its sales/aftersales and service and this certainly wasn't helping.
but since I had already fallen in love with the Nexon, I decided to stick my neck out and go with the flow. Turned out that the production and actually been halted for 2 weeks thereby causing a widespread delay in the deliveries.
On 28th Aug, I was notified by the dealership that thee vehicle had been allotted in my name and it would be reaching their stockyard by 30th. In the following week, I could do the PDI as well.
PDI was done on 2nd Sep and delivery was scheduled for 6th. This delay will be explained further. So please do keep reading
I had already informed the dealership that the loan amount will be disbursed only after the PDI. I expected a few teething issues but to my surprise they agreed right away!
The delivery time was scheduled at 12 PM on 6th. We reached the showroom at around 12 and were done with all the remaining paperwork and ceremonies within 40 minutes! And that, folks, wraps it up.
But wait, there's more :
Showroom experience
Key Motors Bangalore
What I liked?
The sales rep was really patient with all my queries and demands. He never declined any of my requests.
What I l didn't like?
The only thing I think that can be improved is that fact that the sales rep was not very proactive. Every time it was me who was taking the updates even when I was told that I will be given an update. Meaning I had to follow up quite some times to get the latest updates.
And this is an issue which I found quite common across TATA dealerships. For instance, I had Hyundai rep call me up at least thrice a week and he even tried to pursue me to buy a venue when I told that I had zeroed down on a Nexon.
The TATA rep of another dealer that I had visited initially didn't even bother following up with me even when I had clearly told him that I was really interested and had asked him to arrange a TD for me when the automatic variant was available.
Vehicle Details
Model: XZA+ (O) (Petrol)
Color: Calgary White
For some weird reason, TATA chose to go with a grey dual tone roof. I did not like it. Also it was around 22k-25k higher than the single tone. Hence I opted the single tone and asked the dealer to get it customized to a piano black roof.
A decision well made indeed (you'll see why in the pics)
.The price quoted for this was 24k but I was manage to negotiate it down to 16K. The car was taken to paint shop post PDI on 2nd and hence the delay in delivery.
Total on road cost including roof coloring and outside insurance: 14,08,000/-
I call her Zoya. And I really hope the pictures do her justice.