[ashis89]

Originally Posted by Ram.tvm

Got cheated by NCS KIA Trivandrum!

My 2020 DCT seltos faced a failure and the gears box actuator assembly had to be replaced. I was informed to my shock that the warranty is not valid. I had paid for the extended warranty during the purchase of the car. Apparently the dealership never punched this amount in the system .

Not only did I have to pay for the damage , but my warranty which should be covering me till 2025 January is also invalid.

Oh, the whole ordeal happened because the dealership closed down. I don't have any contacts who could help..

Anyone here who could help with this issue ? I feel truly dejected :/

You should have got a separate receipt for the extended warranty payment. If you did and have retained it then you can challenge the dealership to enter it in the system now or pay for the damages.

[Ram.tvm]

Originally Posted by ashis89

You should have got a separate receipt for the extended warranty payment. If you did and have retained it then you can challenge the dealership to enter it in the system now or pay for the damages.

Learnt it the hard way. This is only my second new car. The first one was a creta . I did use the extended warranty to replace my AC compressor but I never faced any such challenges then. This was a lapse on my part that I assumed that the dealership would have punched it in the
Kia system.

Kia have told that they are not going to help.

[DivyanshuDiv]

Originally Posted by DivyanshuDiv

I will be sharing my experience with Kia Service, and what they did to fix it soon. However, the ratting still exists, which is irritating and painful as well.

Finally, rattling issue was resolved.
The vibrating sound was coming because of the fault frame of passenger seat which was replaced under warranty.

[ImranHyd]

Originally Posted by ImranHyd

For me, the signal strength changes when the car moves. So I guess the modem should be fine. Or may be I am wrong. I am still awaiting answer from Kia Connect support team.

The problem is finally resolved. I had to escalate it multiple times on social media and finally their backend team did 'something'. Most likely my sim was blocked by Vi or traffic was blocked by Kia Connect servers. They just did a reset of AVNT, which they did multiple times previously too, and the problem disappeared. I am now able to connect to the car via Kia Connect app.

So, looks like unless you scream on top of your voice on social media, Kai doesn't care.

[DivyanshuDiv]

I sold my Seltos last week, and before giving it to the new customer, I recorded my experience and uploaded the same on youtube.

It was a short lived but an amazing, reliable companion and had some unforgettable experiences with the same. I hope it enjoys all love and care it deserves in its new garage.

https://youtu.be/MS3khb_4ClQ