My very first post in Team-BHP. I have been an admirer of this group for more than a decade and now finally took the plunge to join and happy to hang around with like-minded petrol heads.
I own a KIA Seltos GTX MT, Color: White with Black Dual Tone. Got it delivered through Naara Motors, JP Nagar during Novermber 2019 and presently covered 2600 kms. Initially booked the car in Sep’19 with JSP Autocore, Hosur road but it was an unpleasant experience and finally had to cancel the booking and then went ahead with Naara Motors.
Accessories: Door Edge guard, Bumper protectors, Boot mat, Trash can and Kia Toy bear for my daughter . I did not opt for any silver chrome garnish which KIA sells as I have a feeling that the car is already having a slight overdose of chrome and hence did not want to add further bling.
Overall Delivery experience: Good. Delivered as promised with the necessary accessories and it was a pleasant experience.
Overall Service experience: Good, the service centre of Naara Motors in JP Nagar is a good one with a bit of greenery around. Well equipped with good seating arrangement for customers.
Overall experience with the Car: Thanks to the wonderful review by the Team-BHP team, so I am not going to go much into the details, but overall it is a very pleasant experience and I feel content and happy that I made a right choice.
Negatives:
No car is perfect and would definitely have one or the other niggles, but still after paying 19L OTR in Bangalore, I still do have certain qualms, and some are primarily due to my OCD and might not matter to others, but still let me jot out the issues I faced.
Map Lamp: The map lamp switch in the door mode was not working, I noticed this in the first week of taking the delivery of the car, there was some loose contact in the door mode and had to get it replace. The service team was pretty good in addressing the issue but it took couple of weeks to get the part ordered and I got it fixed it in my first service. I remember that the SA saying that while the part was replaced there were folks from KIA who was present, because they wanted to check the authenticity of the issue and also evaluate the quality concerns. Good that KIA is looking into these minor things.
Windows: While cleaning the windows, I have noticed that when you try to remove smudges and you put a bit of pressure on the glass vertically, the glass just moves along and this is on all 4 windows, no issues as such but yes I have not seen this in the other cars I used. I also recently noticed that the driver window makes a scratching noise while operating, did not notice any scratch marks on the glass though.
Rattling: The bandaid fix for the parcel tray was done during first service and this reduced the parcel tray noise but there is a rattle from the rear two-step rear recliner seats. As suggested by the SA, if you are driving alone it is advised to keep the rear seats in reclined positions and this would cut the rattling. Since my wife doesn’t like the reclined seating, I did not try this yet, but yes there is noticeable rattling in the cabin if you are driving alone, but yes over the time you get used to it.
Ride quality: Ride quality is very stiff, I noticed that you inflate the tyre to example 33 PSI (not cold) in the pump, but the TPM shows only 28-29, strange! and the TPMS alert keeps blinking. As suggested by fellow BHPians I need to inflate the tyre to 35+ and then reduce it. But trust me, the ride is 29-30 PSI is pretty comfortable, but I understand it is not advised as the PSI is much lower than company recommended.
UVO: it keeps disconnecting and connecting back to Apple car play during the rides, even after the latest UVO update.
Rear vent AC hot air blowing: Now the major issue, the Rear vent AC blowing hot air at certain temperatures. I live in Bangalore and in December we had a fair weather and hence did not notice this issue. I noticed this issue first when I went for a long drive to Cochin and my wife was complaining that it was very hot in the car. Since I was driving I was not facing issue and the front side of the car was cool. Then when I checked the rear AC vent it was blowing out hot air, yes literally hot air. The temperature set in the car was around 23 Degrees if my memory serves me right. So I went into the ICE unit and changed the rear blower setup from Auto to manual, increased the fan speed and it became a bit bearable, I did not pay much attention to it and continued my drive.
While I was in Bangalore in my way back from office (I have a long drive to office and back, 52 Kms up and down), I noticed that the car is a bit hot, as the day itself was a bit hot. I kept my hand in the rear AC and noticed that it is blowing hot air and the temperature in the car was 24 Degrees, I use my hand in the front vent it is cool air. I immediately connected to UVO from the car, but they say they cant help but call service. I called the service head in Naara, and he says that is a known issue. As per him the AC unit is above the silencer and it heats up so we would need the temperature to always set below 20 degrees. Yes, and I keep the temperature to 19 to 20 the rear unit starts blowing cool air, but then the front part of the car gets chilled up. I prefer keeping the AC around 23-24 degrees in Bangalore. Could fellow BHPians advise on this whether you guys are also facing similar issue. Or is it advised to write to KIA, as service centre has already given a thumbs down to this issue.
Thanks all for keeping this thread active. Drive safe.