Got my Kushaq's 60k service done.
I uploaded all invoices to chatgpt and with its help, here is a detailed post on:
- How even after purchasing a one-year Service Maintenance Package (SMP) to save money, I ended up spending ₹47.5k for two services.
- If I go by Skoda website's service estimate calculator, what I paid is even higher than what a non-package customer would pay for the same two services. 45K + 60K services, as per Skoda India’s own online estimate is ₹31,681.
- How facts were misrepresented, when asked if value-added items were part of the maintenance schedule.
Background:
In August 2024, I purchased the official Skoda Maintenance Package (SMP) — 2 Years / 30,000 km — for ₹14,266. This package included parts and labor for two periodic services, covering key components such as:
- Engine oil & filter
- Air/pollen filters
- Fuel filter
- Brake fluid
It also explicitly excluded:
- Spark plugs
- V-belts
- ATF oil
- Car detailing (AC disinfectant, engine coating, cowl cleaning, surface refinement, etc.)
I used this package for my 45,000 km service and 60,000 km service.
The Issue:
Despite this package, I was charged ₹7,560 (45K) and ₹25,696 (60K) — totaling ₹33,256, which is nearly identical to what a customer without any package would have paid, per Skoda India’s own website estimates (screenshots attached).
Even worse, I was:
Misled by the service advisor, who assured me that every job billed was part of the “official service schedule”.
Billed for multiple optional VAS items that are excluded from both the maintenance package and Skoda's official estimates.
Summary of Charges:- Service @ 45,000 km - Total Paid: ₹7,560 - Unnecessary Add-Ons: AC Disinfectant, Cowl Cleaning: ₹2,300
- Service @ 60,000 km - Total Paid: ₹25,696 - Unnecessary Add-Ons: Surface Refinement, Engine Coating, AC Spray, Cowl, etc.: ₹6,600–₹8,000
- Total: ₹33,256
- Skoda Website Estimates (for non-package users): ₹31,681
I also paid ₹14,266 for the service package, but still ended up spending more than someone who didn't buy any package.
Total amount paid for two services: ₹7,560 + ₹25,696 + ₹14,266 = ₹47,522
This raises the concern: what did I even pay for, if the dealership would bill me as if no package existed?
Additional Concerns:- ATF oil charged at ₹12,798 (₹3,000/litre) — much higher than Skoda's listed price of ₹4,266 (3 litres) (suggested by Chat GPT)
- Surface Refinement (₹4,558) and Engine Coating (₹828) falsely pushed as "essential"
Summary:
This experience defeats the entire purpose of purchasing a maintenance plan. I ended up paying even more than someone who walked in without any package.
I am not blaming the dealer, because I have heard of similar stories from other dealerships as well. So, I hope Skoda India takes some corrective action. It should ask its dealers to cease conning customers and instruct them to honor the maintenance packages.
And there should be no false under the guise of technical jargon or unnecessary upselling. Had they explained me how a value added addition benefits me, I could have chosen one voluntarily. But, calling all of them essential is cheating.
To summarise, the maintenance package I purchased, did not provide the intended savings due to unnecessary and misleading add-on charges.
Disclaimers:- I have faced similar issue with MG and have successfully avoided the value added items. The difference was, if I ask the Mg person if these items are mentioned in the service manual, they will say no. But, with Skoda, they said yes. A lie, indeed.
- On my part, I did get a little lazy here. In my defence, I was on the move, in between a lot of things. Also, the high amount in the 60k service invoice was also contributed by the change of Automatic transmission fluid (ATF), which gets replaced every 60,000 kms. I was told that had I purchased a 4 year SMP, ATF would have been covered in the package.
- Before the service, when I got the quotation, I did tell the advisor that this is too high and this ain't a BMW. But he reiterated that all items are essential. And I did tell him that I will post on tbhp. The final amount of 25,696 includes discounts.
- Skoda's website has mentioned that the prices for service estimate are indicative and may differ from actual prices.
Side note:
I got both my headlamps changed under warranty, as the DRLs had turned yellow. Armed with my experience with MG, I told the advisor that if I have to mail someone at Skoda, I will. But, no such thing was required and the headlamps were changed without any fuss. I was told the headlamps were 45k a piece, had they been changed outside warranty.