[Monty1]

Originally Posted by MadHawk

M&M’s designs are nothing to write home about and even had a 1st mover advantage on EV’s with REVA and Formula E and still they are nowhere on that front.

I agree. If you see this is not just a one of case, any and every acquisition has not really worked for M&M. Even the Ssangyong motors deal is now a sore that they are neither able to abosrb or sell off. The Reva acquisition didn't really turn into anything tangible. On the other hand if you look at Tata it has faired better. Even though M&M has Reva and Formula E, its the Nexon EV that makes headlines everytime for affordable EVs. M&M have been working since long on the XUV 300 EV but nothing to show.

I guess someone sane from Ford really looked at this trend at M&M and backed out at the last moment from the JV.

The problem with M&M is multifold and someone uptop needs to address it. Its not like Tata makes brilliant niggle free products or has a better service, but the way they have made a turnaround from the days of Indica and Indigo its commemdable. There was a time when M&M was considered superior, be it the Scorpio vs Sumo fight or Aria vs XUV500, but lately with the Impact series of product approach they have notched higher in terms of customer perception of the brand value.

XUV700 could have been the breakaway point for M&M where they could have steered away from the flagship Tata Safari. It has everything + over the Safari/Harrier be it the Safety, Interior, Tech or most important the Engine. XUV.700 should have been an absolute winner, however now it seems way unlikely especially after the royal catastrophic goof up that they have made with it right now. People might stick with their bookings as of yet which is what I think M&M is going to advertise next in coming days for patch work on their royal mess of a delivery experience, however Customer sentiment definitely was thrown under the bus here IMO.
God forbid if Tata Safari or Harrier improves on the infotainmemt system, then no one can save the XUV700.

[Rada]

While everyone in the forum is complaining about long delivery periods for the XUV 700, I have a different tale to relate, a tale which is very puzzling, to say the least.

After booking the AX5 PT MT 5- seater variant on 8th Oct, I was feeling increasingly disappointed with the lack of features in that variant. Apart from features like ACC, Engine stop/start, Cruise Control etc, the 5-seater variant of AX5 lacked even basic stuff like a middle arm-rest for the second row.

Meanwhile, I received confirmation from Mahindra that delivery of my vehicle will be between 27th Dec and 2nd Jan 2022.

After thinking long and hard, I decided to change my booking to the AX7 PT MT variant, knowing quite well that (a) I will lose the price protection and (b) the delivery could be delayed by at least 6 months.

I e-mailed the dealer stating the above facts with cc to Mahindra Customer Care.

Within 48 hours, I got an email confirmation from the dealer saying the change has been effected. The change is also now reflected in the portal when I log in.

Now, here's the surprising twist: My new delivery date is now between 30th Dec and 6th Jan 2022! More or less the same dates as before! The OTF no also remains the same.

Could it be that I'm getting my vehicle in Dec/Jan because (a) it is AX7, a popular variant and (b) I booked the Petrol variant which is being priorititized over Diesel deliveries ?

I look forward to your thoughts on this.

[Enthusiast81]

Originally Posted by Rada

While everyone in the forum is complaining about long delivery periods for the XUV 700, I have a different tale to relate, a tale which is very puzzling, to say the least.

After booking the AX5 PT MT 5- seater variant on 8th Oct, I was feeling increasingly disappointed with the lack of features in that variant. Apart from features like ACC, Engine stop/start, Cruise Control etc, the 5-seater variant of AX5 lacked even basic stuff like a middle arm-rest for the second row.

Meanwhile, I received confirmation from Mahindra that delivery of my vehicle will be between 27th Dec and 2nd Jan 2022.

After thinking long and hard, I decided to change my booking to the AX7 PT MT variant, knowing quite well that (a) I will lose the price protection and (b) the delivery could be delayed by at least 6 months.

I e-mailed the dealer stating the above facts with cc to Mahindra Customer Care.

Within 48 hours, I got an email confirmation from the dealer saying the change has been effected. The change is also now reflected in the portal when I log in.

Now, here's the surprising twist: My new delivery date is now between 30th Dec and 6th Jan 2022! More or less the same dates as before! The OTF no also remains the same.

Could it be that I'm getting my vehicle in Dec/Jan because (a) it is AX7, a popular variant and (b) I booked the Petrol variant which is being priorititized over Diesel deliveries ?

I look forward to your thoughts on this.

I’ve booked the same AX5 MT Petrol 5 seater too. Same Chennai. Hope the vehicle you cancelled is allotted to me

[Kosfactor]

Originally Posted by Monty1

God forbid if Tata Safari or Harrier improves on the infotainmemt system, then no one can save the XUV700.

I suggest you spend some time on this thread and read through the details of this vehicle. Any BHPian who have followed this thread will know that a new infotainment on harrier will not make it superior to XUV and as for General Public - Enough booking for ~ 1.5 years production capacity already for a ~ 30L vehicle.

XUV is a 'Challenge Accepted' moment of Indian automotive industry, it is going to have a lasting impact.

[mytbhp_turbo]

Originally Posted by Rada

After thinking long and hard, I decided to change my booking to the AX7 PT MT variant, knowing quite well that (a) I will lose the price protection and (b) the delivery could be delayed by at least 6 months.

Now, here's the surprising twist: My new delivery date is now between 30th Dec and 6th Jan 2022! More or less the same dates as before! The OTF no also remains the same.

I look forward to your thoughts on this.

Since your OTF number remained same, can you please check if your "Order date" is also unchanged?

Originally Posted by Kosfactor

I suggest you spend some time on this thread and read through the details of this vehicle. Any BHPian who have followed this thread will know that a new infotainment on harrier will not make it superior to XUV and as for General Public - Enough booking for ~ 1.5 years production capacity already for a ~ 30L vehicle.

XUV is a 'Challenge Accepted' moment of Indian automotive industry, it is going to have a lasting impact.

Agree with you, I don't see any worthy challenger for XUV700, not just now but even in 2022.

While I am not really defending Mahindra here, delivery delays/timelines is an issue but I can see this is happening all over the world, not just in India.
Booking volume Mahindra got for XUV700 is unprecedented, add current supply chain dynamics to it, I doubt if any other company would have done anything different and had produced different result for booking/delivery pipeline.

[Tanmay007]

Originally Posted by Rada

Could it be that I'm getting my vehicle in Dec/Jan because (a) it is AX7, a popular variant and (b) I booked the Petrol variant which is being priorititized over Diesel deliveries ?

None of the above. Mahindra allowed changes only for cases where dealer made a mistake and booked wrong variant. To be fair to such customers Mahindra kept their queue position intact but modified variant. You're lucky that dealer accepted your request to upgrade, no such requests are being entertained elsewhere.

Originally Posted by mytbhp_turbo

While I am not really defending Mahindra here, delivery delays/timelines is an issue but I can see this is happening all over the world, not just in India.

This is true, I had previously even posted about how Teslas are being shipped without USB ports or wireless chargers. As for India specifically, every single manufacturer is facing this issue. Just check out customer responses for delay in MG Astor. At least Mahindra managed a production of 14k, MG is not even able to manage the initial 5000 lot.

[Rada]

Originally Posted by mytbhp_turbo

Since your OTF number remained same, can you please check if your "Order date" is also unchanged

Thank you!

Surprise! Surprise! The order date remains unchanged - 8th Oct.

Does this mean I will get the vehicle at the introductory price? That will be some icing on the cake!

Originally Posted by Tanmay007

None of the above. Mahindra allowed changes only for cases where dealer made a mistake and booked wrong variant. To be fair to such customers Mahindra kept their queue position intact but modified variant. You're lucky that dealer accepted your request to upgrade, no such requests are being entertained elsewhere.

Thank you. Your explanation makes a lot of sense. But in this case, the dealer did not make a mistake and I approached the dealer for a variant change, that too after almost 6 weeks.

Anyways...

[AMG1]

Originally Posted by Monty1

God forbid if Tata Safari or Harrier improves on the infotainmemt system, then no one can save the XUV700.

Your statement is backed by blinded passion but sadly without any research going into it and fueled by a sense akin to dejection.

Better infotainment in safari vs rear independent suspension, kona 2 dampers (jeep has gen1), higher output 185hp diesel with manual/auto, 200 hp petrol option with manual/auto, AWD option, ADAS Features (and yes, I find them useful), 5 star SAFETY rating (and I don’t trust untested car no matter how much they harp about semi Land Rover platform), auto booster headlamps, larger pano roof and so much more at a price potentially cheaper or similar to safari.
Ventilated seats I miss - yes (been using in my car daily since past 8 years) but in front of overall package what xuv promises, most are willing to let go.

[mytbhp_turbo]

Originally Posted by Rada

Thank you!

Surprise! Surprise! The order date remains unchanged - 8th Oct.

Does this mean I will get the vehicle at the introductory price? That will be some icing on the cake!

Nice, if price protection is all computerised ( I believe it is ), I think they are applying old pricing to all those booking done by date. Hoping you will get car at Introductory prices, if that happens, you should thank dealer as only way this can be pulled off is dealer letting it claim as his mistake like @Tanmay007 mentioned.

[akg7091]

Dealer called and PDI scheduled for tuesday. Any particular points I should keep in mind ? Is there a way to check whether the infotainment unit has the new / faster chip compared to the TD vehicle ( Blind spot camera took ~5 secs to activate on every attempt - the lane change was done by then ! )

Many thanks

[Enthusiast81]

Finally got an update from Mahindra on the expected month of delivery. It’s April 2022. I booked Petrol AX5 MT 5 seater Midnight Black on 8th Oct.

[Monty1]

Originally Posted by AMG1

Your statement is backed by blinded passion but sadly without any research going into it and fueled by a sense akin to dejection.

Well if you read my post carefully, nowhere have I said that Safari as a product package is superior rather I have mentioned XUV700 has a + in every criteria compared to the Safari. Now regarding the issue of research, all the statements about the failure of M&M in turning acquisitions into meaningful business outcomes is a case study full of facts and easily available. Do mesaage me privately in my inbox if you want some links to read through, it'll be a pleasure to help.

Better infotainment in safari vs rear independent suspension, kona 2 dampers (jeep has gen1),

If you have taken a TD of both the cars, you would find that the ride of Safari and overall driving dynamics is a notch better than XUV700. You can skim through some earlier posts where other distinguished Bhpians would corroborate this statement.

higher output 185hp diesel with manual/auto, 200 hp petrol option with manual/auto, AWD option, ADAS Features (and yes, I find them useful), 5 star SAFETY rating

Agree, Engine and safety and drive trains options are a real strong point of XUV and that I have mentioned in my original post too.

but in front of overall package what xuv promises, most are willing to let go.

Is there any research or data points to backup this statement or is this a case of "blinded passion". I see on many FB groups and on twitter people sharing cancellation details and booking details of Safari but I can't claim them all to be true though

[fazalmirza]

I have been closely following fuel efficiency figures of xuv700 Petrol Automatic or Petrol Manual of all owners from Facebook to YouTube.

It is safe to assume highway Tankfull method fuel efficiency of 13/14 km at speeds 80-90 kmph for the 200 bhp Petrol AT/MT.

AskCarGuru on youtube just came out with his video and said disappointingly that overall mileage (city/highway) for Petrol Automatic is around 11 kmpl. I wondered what's the disappointment?

The owner below claims to have been with the car for 15 days plus. No niggles or issues with the car except headroom due to height 6ft or plus. He just posted on Facebook his best mileage of 14.5 kmpl at 80-90 kmph for a Petrol Manual. If actual mileage is 13 plus kmpl. Heck its a good deal.
Fantastic.

Note:
Below is not Tankfull method mileage which is usually 1.25 to 1.75 kmpl less than the information displayed on infotainment screens.

[sterlingsilver]

I had booked an AX7 L D AWD through a dealer in Chennai on the 7th Of October in the morning. The booking was successful and the OTF number was given to me the next day.

Just got an SMS from Mahindra that my expected date of delivery is Sep 2022!!

Between the 7th and 8th, the savings I had made was only Rs 10,000/- (The top end trim price was hiked by approx Rs 10,000 only). And holding this booking and praying for delivery is a no-go for me. Absolutely ridiculous planning by Mahindra.

Have asked for cancellation of booking and have booked the Slavia instead. Not sure if the Slavia is going to be delivered any sooner, but this whole charade by Mahindra has left me gutted. Not willing to go near the Mahindra stable again.

Why would an auto major take unlimited bookings when they know they have production issues and external factors which will hamper their deliveries? Looking at the bookings on Day 1, Mahindra ought to have capped the bookings on Day 2!

Anyone else cancelling their XUV 700 bookings? What alternative choices have you considered?

[IamNikhil]

As per this post from a user on a XUV 700 Facebook Group, he booked the car on 10th October and already received delivery on 18th November! Also seems that he received the benefit of price protection despite booking on 10th Oct. This proves that Mahindra's tall claims of 50,000 bookings between 7 and 8 October was nothing but a shady gimmick. Really feeling annoyed, frustrated and disappointed with this whole affair.
Really miss the days when the car buying experience used to be really enjoyable and seamless.

I am just appalled that for people like me who booked online on 7th October after a lot of struggle and trauma, our deliveries are delayed, while people who have booked much later have already received their vehicles. I really want to meet the person who designed this "algorithm" and garland him. What is the point of having booked on the very first day but finding out that later bookings are being given preference! I cannot think of any sane reason why any company would set such parameters at the cost of drawing the ire of a majority of customers. Really shoddy production planning by Mahindra; how did the learned honchos not take into account the factors already at play and their own inventory management before accepting a sea of bookings? Boss, do not make tall promises when you cannot deliver! A company can spend crores on PR, but everything falls flat in a moment! Mahindra surely had earned a decent amount of goodwill with the launch of XUV 700, but that goodwill is now fast evaporating into thin air!