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Old 23rd September 2022, 11:36   #901
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Default Re: Skoda customer service

Think twice before you people buy a skoda product,

I owned previous generation skoda superb and i sold it and got a new one. I currently own a Skoda superb L&K diesel automatic 2019 model for which i got a deal from skoda India for finance from Volkswagen finance at a lower interest rate. The finance payment was done on time and the loan got closed by March 2022.
Then starts the ordeal when i asked for NOC from the dealer from volkswagen finance they didn't respond properly and after repeated calls and follow up i got it. And then when i submitted the NOC for cancelling the hypothecation it was rejected by the RTO saying the vehicle is hypothecated to Volkswagen Finance but the NOC is from Kotak Mahindra. Then i called the sales manager from the dealership explaining the scenario and he had no clue. Then i myself searched the net and came to know Volkswagen finance is closed and their business was taken over by Kotak Mahindra. Then i contacted the dealership and he eventually connected to a another guy from finance department who asked me to send the RC copy in WhatsApp and he will help me out. Till date they didn't call me back.

Then i tried to contact skoda customer care through WhatsApp for which i get a call for my interest for skoda Kushaq and i told them it was a complaint which i registered inspite of that i got 2 other calls for the same. When i tried to call the customer care number it says u'll get a call back but never got a call back. Then i registered a complaint by mail to the customer support for which i never got a reply. Finally i even tried to post my issue in skoda instagram page for which i was asked to DM them my contact after a few days. I DM'ed them and still waiting for them to call. So skoda India customer service cannot be contacted or will not respond to you is the reality i came to know when i tried for the first time in 8 years of ownership of skoda product. They eagerly call to sell their product instead. PATHETIC SKODA u'll never change u just lost a customer and i really want to warn u guys think twice before you buy a skoda.
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Old 23rd September 2022, 19:13   #902
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Default Re: Skoda Slavia Review

Got rid of the Goodyear assurance tyres and swapped to Vredestein Ultrac Vorti in the same size. Somehow I didn't like the way the Goodyear was behaving since it lacked grip on undulations, lacked feedback on good roads and had a jarring ride on rough patches. No feedback on the new tyres yet as they need to bed in but the ride at least has become softer.

Skoda Slavia Review-799fb0261672480299ef7fd7e6ee0bfd.jpeg

Alignment was ok so not adjusted and what's a bit worrying is that the rear tyres show negative camber which is visible. However on the allignment machine it showed values within range. I hope this is how it is. If you notice the vehicle from the back side the wheels are visibly tilted inwards. On the machine it showed a 1.3 degree tilt which is within the range of 1.5 degree.
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Old 25th September 2022, 19:16   #903
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Default Re: Skoda Slavia Review

Tire upgrade is always a great move as OEM tires are basic. I assume you went with the stock size.
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Old 26th September 2022, 15:11   #904
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Default Re: Skoda Slavia Review

Just a correction, No Slavia version has Naturally Aspirated motor as you mentioned. All of them are Turbocharged
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Old 27th September 2022, 23:47   #905
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Default Re: Skoda Slavia Review

VCDS Tweaks:
Finally completed whatever tweaks I had thought of doing through VCDS in my Slavia. I had some issues accessing BCM earlier due to which I could not make some changes. But here is the final list of changes I have done module wise:
  • 01 -Engine - No modifications done
  • 02- Auto Trans - No modifications done
  • 03- ABS Brakes - No modifications done
  • 05- ACC/Start Auth - No modifications done
  • 08- Auto HVAC:
    1. Switched AC running mode to more air flow and cooler evaporator temperatures Result: Has resolved AC issue completely, now I only set AC between 22-23.5 even on the hotter days with co-passengers. Havent used manual mode nor taken temperature below 21 after this mod.
    2. Enabled Fan speed display in auto mode Result: Just a cosmetic indication for reference, and usually stays at level 2, unless when hot and sunny outside. This is useless.
  • 09- Cent. Elect.:
    1. Lane change indicator now flashes five times instead of three
    2. Tear wiping of front wiper enabled. After washing the windshield, the wiper sweeps thrice, and then twice after a few seconds and once finally. I always wanted this.
    3. Lots of other options are there but I did not tweak further since I am only doing the ones I need.
  • 17- Instruments:
    1. Most importantly deleted 80 and 120kmph speed alarms
    2. Was able to change the theme colour as I mentioned earlier
    3. Enabled Volume to refuel, though it indicates in multiples of 5L only - Just a random reference I sometimes check to see how much fuel I already burnt since the last visit to the petrol bunk
    4. Enabled steering angle display - Of course this is just fancy info that I have never used
  • 44- Steering assist:
    1. Steering assistance is now dynamic. Earlier it was set to follow the set driving mode(which in the first place cant be changed in the car). It has really improved the steering feel and the excessive lightness in the steering is gone. This has been the most functional change I have done. The steering is still very light at low speeds and in the initial few degrees of turning. After that it weighs up very nicely and gets harder especially as speeds increase. What is also very noticeable is that the steering assistance is now precise to the point you want to turn and not excessive as before. Hence this along with the upgrade to Vredesteins have completely changed the steering response.
  • 47- Sound System(amplifier):
    1. Changed amp tuning to Dynaudio. But that hardly has made any difference to the sound output. I use Apple carplay with Lossless music all the time. So not sure what this exactly did.
  • 5F- Information Elec.(Head unit):
    1. Enabled display of start stop status(On/Off) but still figuring out how to enable control also instead of the switch placed on the passenger side of the gear shifter.
    2. Enabled display of boot open status - Again figuring out if boot open from this button is possible.
So thats it for now, but it has been an amazing tweaking experience with VCDS and would definitely explore more.
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Old 28th September 2022, 21:17   #906
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After my OHC, and then the Thar and the Jeep I built, it's the Slavia that gets me back to TBHP.

Taking delivery of a Carbon Steel 1.5AT tomorrow. I own an ageing Q7 and Polo 1.2 TSi, but this will be my first Skoda. Wish me luck, seems I will need a lot of that

Immediate plan is to de-badge and de-chrome it. Then move to 17 inch matt-black alloys with 225/50R17 rubber. Will need the forums guidance for VCDS tuning.

Just in case someone here hasn't read throught the entire thread, sharing here that the current car on sale has the following deletions due to chip-shortage.

1. 10 inch infotainment replaced with an uglier 8 inch infotainment
2. Wired Android Auto instead of wireless
3. Subwoofer and Amplifier missing

There is marginal discounting applicable and delivery is immediate, atleast for the 1.5AT, which was one of the major deciding factors for me. We deciding that we needed a new car on Friday, the decision on the Slavia was made on Saturday (did a test drive with Dealer 1) and down-payment to Dealer 2 was done on Tuesday. A few follow-up calls were made to Dealer 1 between Monday and Tuesday, but by the time they realised we meant business, the deal was closed with Dealer 2.

Important - is there any way to source the Slavia amplifier and subwoofer from the after-market (totalled cars, or elsewhere?). The dealer has confirmed that it won't void warranty if I can procure one and have them install it.

Last edited by Sheel : 1st October 2022 at 08:47. Reason: Back to back posts.
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Old 29th September 2022, 08:47   #907
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Default Re: Skoda Slavia Review

Quote:
Originally Posted by audioholic View Post
Finally completed whatever tweaks.
Do these tweaks affect warranty in anyway?
Can you access the window close feature on locking the vehicle?
What tweaks can be done to the engine? Does it increase the performance?
Can we access the features which are present in the international models?
Can we enable safety features too?
Can we modify or add features?
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Old 29th September 2022, 10:01   #908
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Default Re: Skoda Slavia Review

Quote:
Originally Posted by Piyush Kanthak View Post
Do these tweaks affect warranty in anyway?
Can you access the window close feature on locking the vehicle?
What tweaks can be done to the engine? Does it increase the performance?
Can we access the features which are present in the international models?
Can we enable safety features too?
Can we modify or add features?
These changes are reversible without leaving a trace of the changes that had been done. This is not flashing a new software into the ECU which will increment a flash counter and that can be detected by the dealer. Hence, I am not worried about warranty issues. If at all there is a problem with the component I tweaked, I will roll back the changes and then go the ASC. Even otherwise, unless they read the individual adaptations and compare it with another car, it is not possible to detect changes except the change in speedo colour and things like that.

Window open and close feature is present but I did not enable it since I hardly open the window and that too only driver side window can be controlled using the remote. Hence did not enable it.

One tweak I know about the engine is to change the start stop behavior and also completely disable it. Havent explored the other adaptations for engine. However I doubt we can actually change the performance or increase power itself. That is not VCDS is meant for.
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Old 29th September 2022, 18:52   #909
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Default Re: Skoda Slavia Review

Quote:
Originally Posted by audioholic View Post
Got rid of the Goodyear assurance tyres and swapped to Vredestein Ultrac Vorti in the same size.
I was weighing exactly this initially but decided to use the Goodyear tyres for a while before I switch. They got slightly better in terms of tyre noise after the initial couple of thousand kms but I am still not particularly happy with the tyres.
Do keep the community posted on your experience with the new tyres. Since you have tinkered with the steering settings, feedback on steering weight won't be relevant anymore. However, would be interested to know how these change the ride quality, tyre noise at highway speeds and braking performance compared to stock tyres. Wish you countless happy miles ahead.
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Old 30th September 2022, 07:28   #910
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Default Re: Skoda Slavia Review

An alleged incident of Skoda Slavia catching fire and being completely burnt


Last edited by Turbanator : 30th September 2022 at 08:37. Reason: Corrected link
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Old 30th September 2022, 18:07   #911
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Default Re: Skoda Slavia Review

Quote:
Originally Posted by audioholic View Post
Has resolved AC issue completely, now I only set AC between 22-23.5 even on the hotter days with co-passengers
This is great to hear & seems it is more of a settings issue rather than problem with compressor which is speculated by many to be the root cause on social media.

Yesterday, my dealership asked me to bring the car for AC resolution & software upgrades which were done in 4 hrs. I am yet to test the AC performance in bumper to bumper traffic post the update.
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Old 30th September 2022, 22:33   #912
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Default Day 1 Impressions

Took delivery yesterday, reached home to find out that the rear left glass is not going down. I can hear the motor whirr, but the glass won't go down. Need to get that sorted.

Other immediate observations.

The golden-bronze strip running across the dash, the one on the passenger side has an LED light on it, the part to right of it, does not. Looks weird. Picture for reference.

The handbrake is too high even in the not-used position. Should have been lower and tucked away. The gear shaft is too huge and too easy to mistakenly move into manual mode - should have been shorter and more firm. Also, gear position LED indication on the gear knob is odd, how can I see what it's slotted into, if my palm is covering the same. Above issues are not present in a Polo that is less than half the price. Trying to keep my expectations reasonable, and most comparisons are therefore with the Polo, as this is the only other VAG vehicle I have driven other than the 2014 Q7.

The AC temperature touch slider is a nuisance to use, very non-intuitive and distracting - it should have been a simple knob or button(s).

There is only one display option that shows the tachometer, very odd that they don't show the speedometer inside the hollow circle, but on the side. Picture below for reference.

I am short (5'5") but still couldn't find a comfortable position for my left leg - too narrow a space.

Volume control scroller feels light and plasticky. Forget comparing to any other car, the one on my my Logitech mouse feels more weighted.

Upside, engine is smooth and gearshifts are seamless. Still taking it slow, so more on that later.
Attached Thumbnails
Skoda Slavia Review-20220930_084707.jpg  

Skoda Slavia Review-20220930_065311.jpg  

Skoda Slavia Review-20220930_065230.jpg  


Last edited by manveet : 30th September 2022 at 22:45.
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Old 30th September 2022, 22:47   #913
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Default Re: Skoda Slavia Review

Oh, and I de-badged already
Attached Thumbnails
Skoda Slavia Review-20220930_065448.jpg  

Skoda Slavia Review-20220930_070134.jpg  

Skoda Slavia Review-20220930_070016.jpg  


Last edited by manveet : 30th September 2022 at 22:48.
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Old 30th September 2022, 23:28   #914
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Default Re: Skoda Slavia Review

Quote:
Originally Posted by CafeRacer16 View Post
This is great to hear & seems it is more of a settings issue rather than problem with compressor which is speculated by many to be the root cause on social .
Social media is all about picking up one speculation and spreading it as wildfire since even media houses these days hardly do technical analysis. In this thread earlier even I had believed it to be a hardware issue or something to do with cooling efficiency. Instead it is just because the compressor is tuned to kick in a lightly as possible and aid fuel economy.

The VCDS mod exactly concerns with the AC tuning which is set to moderate. Along with this you have two more options - Cool tuning, less air and Cool tuning, more air. I have switched to the latter which solves two things - 1. Compressor runs longer and that leads to the air thrown from the AC to be chilled. 2. When we use the more air option, it increases blower speed for every given situation which is useful in a tropical climate like ours with higher humidity. Hence, there is no more complaints of sweating in hot weather and rear passengers complaining about AC not being enough.

I believe the software update by Skoda has the same changes. I haven't got a call yet and if I do so I will roll back the VCDS tweak and run the car for a few days to be able to notice the difference before sending the car in for the update.

Quote:
Originally Posted by motonomad View Post
Do keep the community posted on your experience with the new tyres. Since you have tinkered with the steering settings, feedback on steering weight won't be relevant anymore. However, would be interested to know how these change the ride quality, tyre noise at highway speeds and braking performance compared to stock tyres..
I was in a similar state, thought of giving the Goodyears a chance since I had the GY Assurance in my SX4 as well and these were decent tyres. However what put me off was that the tyres didn't suit the stiffer suspension of the Slavia. Every small undulation on the road would send in vibrations and when real feedback was required from smooth road that wasn't provided even after playing with different tyre pressures. On the highway, high speed braking from >120kmph would result in tyre squeal. Thats when I realised I need slightly softer tyres with good grip.

So the Vredesteins have been used for around 200kms so far and the noticeable difference is with the smoothness of the drive. This is what I wanted the car to drive like. Regarding steering feel like you mentioned I would not be able to comment but maybe someday I roll it back to stock settings and go on a highway drive. Same with high speed grip since I would comment on that a bit after the tyres have run in.

What is a strange observation or maybe a placebo effect is that these tyres though having the same width as the Goodyear Assurance, look meatier when viewed from the rear and a smaller profile when viewed from the side. Maybe that's because of the softer compound which puts more of the tyre on the road than the sidewall.

Last edited by audioholic : 30th September 2022 at 23:32.
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Old 1st October 2022, 16:10   #915
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Some more weird things that I noticed and wish was better :
  • When the sub display is changed on one of the display (speedo meter or rev counter), it changes on the other display as well. For example, If I want to set Driving Data on the Speedo display and Digital Speed at the center on the Rev Counter, well, that's not possible! The sub display selected gets applied to both the displays. That means, I need to switch the settings everytime according to the mood this is one area where extra 'memory' can be added/utilised in the digital instrument cluster.
  • There is no way to change the Audio 'Mode' or 'Source' from the steering wheel itself. One has to use the touchscreen to do so. The first car where I have seen the source button missing.
  • I am not yet aware of how the cornering lamp functions. I am using Style 1.5 MT and I have not yet noticed the cornering lamps functioning. Technically, they should work even when the vehicle is not moving but it's not working.
  • A cosmetic thing : The piano black trims only look nice when the car is brand new. I would suggest PPF or some type of protection on these trims if possible as they are a HUGE scratch magnet and the shimmer and gloss is lost pretty quickly.
    I have also noticed a poorly fitted panel on the top of the touchscreen panel where this panel meets the dashboard which is not fitted properly. This can only be seen when one bends over to look at it and is not visible at the usual seating position. And the area around the touchscreen panel creeks badly upon touching.

Am I missing anything? Please let me know if I am doing something wrong in the as I could not figure out the solutions to the above mentioned points.

Though these are nitpickings, I wish that these small small things are worked upon as it could elevate the consumer experience by leaps and bounds in the long run.
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