[GTlists_3131]

[quote=@ppy.tbhp;5936800]

GTlists_3131, that makes sense. If the O2 sensor's heater circuit is malfunctioning, or broken.

The O2 sensor was replaced under warranty. The part cost being Rs.14,999 on the box and the bill (was given a 0 bill) is the O2sensor for the 1.5TGDi engine that expensive or is it being billed at a higher cost being a warranty replacement?

Originally Posted by blogslogger

Although it is a personal opinion, please do stick to recommend oil change intervals.

Originally Posted by Col Mehta

I feel changing the oil every 5k kms should keep the engine in good health keeping oil dilution in mind.

Have you guys enquired about the spec of engine oil used by the KIA ASC? I was told by the SA that they are using Semi-Synthetic SERVO 0W-20 oil as recommended by KIA.

When I showed the recommended oil as being Fully Synthetic on the KIA Owner's manual app, they had no answers. I also questioned them regarding the usage of Fully Synthetic oil by Hyundai for the same engines and they had no answer for that either. On top of this I was told that using Fully Synthetic engine oil may void the warranty. This did not make sense to me at all and felt like the SA is talking nonsense.

[GTlists_3131]

Originally Posted by abhi3284

Am writing this Post to share my feelings and disappointment with the Mileage i am getting in my Seltos GT Line Turbo Petrol variant.


It hovers between 8 - 9 kmpl, while the MID would show 10-11 kmpl. If there is some Highway run in the mix along with majority city run, it would bump up to 10-11 kmpl. On a couple of full outstation Highway runs, i have got 13.93 kmpl on my Goa Trip, which is the Max Mileage i have got so far.

I think the mileage figures you have mentioned is on par with what I have been getting using XP95 petrol.
City mileage (Bangalore) hovers around 6.5-8 kmpl on the MID even with a light foot, AC always being on (24 with fan speed 1 or 2) although I turn off the Auto Start Stop as the engine turns off frequently even during traffic.

Highways drives give a mileage of 15kmpl with a light footed drive maintaining 80-90kmph and 12.5-13kmpl at speeds of 120+.
The lowest I milage I have ever gotten is 3.8kmpl in 8km of bumper to bumper traffic taking me 2+ hours to cover.


I saw on the MotorInc video (premium) that Kia has changed the tune of the suspension in the X-line and GTline with the 18inch wheels. Can anyone confirm this? There was no mention on what manufacturing month onwards this has been implemented, but the video by MotorInc itself is a month old. Karthikeya mentions that it has made the ride more comfortable, plush and has eliminated most suspension sounds over rough roads. He clearly mentions "after a year since the launch of the facelift kia has finally changed the suspension tune on the Seltos X-line with the 18inch wheels." making me think this is a recent change.

[Col Mehta]

Originally Posted by GTlists_3131

Have you guys enquired about the spec of engine oil used by the KIA ASC? I was told by the SA that they are using Semi-Synthetic SERVO 0W-20 oil as recommended by KIA.

When I showed the recommended oil as being Fully Synthetic on the KIA Owner's manual app, they had no answers. I also questioned them regarding the usage of Fully Synthetic oil by Hyundai for the same engines and they had no answer for that either. On top of this I was told that using Fully Synthetic engine oil may void the warranty. This did not make sense to me at all and felt like the SA is talking nonsense.

Yes, that's exactly the SA informed us too. It's a non synthetic 0W-20 oil as recommended by Kia.



Interestingly, the SA and SM both confirmed that the diesel doesn't need full synthetic oil. Checked the owner's manual which doesn't indicate that full synthetic oil is required for the diesel engine. The turbo petrol engine does need one though. The highlighted footnote is only for the turbo petrol engine:

[GTlists_3131]

Originally Posted by Col Mehta

Yes, that's exactly the SA informed us too. It's a non synthetic 0W-20 oil as recommended by Kia.

The turbo petrol engine does need one though. The highlighted footnote is only for the turbo petrol engine:

Here is my conversation with the Service Manager at KIA ASC, Bangalore regarding the same. He mentions Semi-Synthetic for the 1.5TGDi engines too which contradicts the Owner's manual.

Can I get them to change the engine oil into fully synthetic for free as semi-synthitic was filled in 2 months/2000km ago?

I also noticed a 3 units (3L) being billed during one of the service and 4l for during the other. 4.2L is the recommended engine oil quantity for the 1.5TGDi.

[Col Mehta]

Originally Posted by GTlists_3131

Here is my conversation with the Service Manager at KIA ASC, Bangalore regarding the same. He mentions Semi-Synthetic for the 1.5TGDi engines too which contradicts the Owner's manual.

Can I get them to change the engine oil into fully synthetic for free as semi-synthitic was filled in 2 months/2000km ago?

I also noticed a 3 units (3L) being billed during one of the service and 4l for during the other. 4.2L is the recommended engine oil quantity for the 1.5TGDi.

Not surprised that the SM wasn't aware of type of the oil. Folks at most of the ASSs are usually hopeless with such things. Hyundai and Kia must be right at the top when it comes to being inefficient in handling technical queries and situations.

I think you should push for a free oil replacement plus a written confirmation that the non synthetic oil that they used wouldn't affect your car's engine. BUT, I wouldn't be surprised if they told you that they don't even have the full synthetic oil and thus can't do much in your case.

[@ppy.tbhp]

The O2 sensor was replaced under warranty. The part cost being Rs.14,999 on the box and the bill (was given a 0 bill) is the O2sensor for the 1.5TGDi engine that expensive or is it being billed at a higher cost being a warranty replacement?

An O2 sensor failing this early in a new car? That’s just another poorly made part in these new Kia engines in India. I’ve been experiencing this firsthand in my Kia ownership—these cars are just badly built. Kia has completely ditched quality control in manufacturing, and their after-sales service is just as bad. They’re cutting corners everywhere, and we’re the ones dealing with the mess.

Also, BSVI P2 engine parts are getting crazy expensive in India. These newer sensors aren’t just simple components anymore—they’re like high-resolution monitors for emissions control. Modern O2 sensors have to be super precise because even tiny variations can mess up emissions compliance. The government keeps tightening norms, so manufacturers have to use these high-end sensors, and guess who ends up paying for it? Us!
I wouldn’t be surprised if they’re billing it higher just because it’s a warranty replacement. A lot of times, they list the maximum retail price or even inflate it so they can justify the cost when claiming warranty money from the company. It might be worth checking the market price for the O2 sensor separately, but as long as you weren’t charged, it’s more of a curiosity than a concern! At least your wallet’s safe this time!

Have you guys enquired about the spec of engine oil used by the KIA ASC? I was told by the SA that they are using Semi-Synthetic SERVO 0W-20 oil as recommended by KIA.

When I showed the recommended oil as being Fully Synthetic on the KIA Owner's manual app, they had no answers. I also questioned them regarding the usage of Fully Synthetic oil by Hyundai for the same engines and they had no answer for that either. On top of this I was told that using Fully Synthetic engine oil may void the warranty. This did not make sense to me at all and felt like the SA is talking nonsense.

This is exactly the kind of nonsense that pisses me off about Kia ASCs. The owners manual clearly states Fully Synthetic oil is recommended, and these guys are pushing Semi-Synthetic or even Mineral oil? Either they have no clue what they’re doing, or they’re straight-up scamming people.

And then they have the audacity to say using Fully Synthetic oil could void the warranty? What kind of absolute garbage logic is that? They’re just making stuff up at this point. Let’s be real—this is all about money. They’re using cheap, inferior oil to shorten service intervals so they can milk customers for more frequent oil changes. And in a turbocharged engine? That’s a death sentence. Mineral oil doesn’t have the right lubrication or heat resistance, and over time, it’ll wreck sensors, seals, and all kinds of internal components. Basically, they’re killing engines for long-term profit.

Honestly, it feels like Kia has teamed up with ASC owners who just hire clowns to run their circus. These guys aren’t mechanics—they’re professional liars. The whole game is rigged: ignore what the manufacturer actually recommends, push whatever’s cheapest, and gaslight customers into thinking it’s fine. Meanwhile, engines are getting destroyed, and people are getting ripped off left and right.

Kia needs to get its act together because this is beyond frustrating. How is it on us, the owners, to fact-check service advisors just to make sure they’re not screwing us over? It’s a complete joke, and if they don’t fix it, it’s going to bite them in the ass sooner or later.

[qr20de]

I have clarified this multiple times with the ASC in Chennai. Kia uses mineral oil for all its vehicles; including N.A. petrols, T.C. petrols and diesels.

They confirmed this further after I mentioned that the service manual mentions engine oil and engine oil filter change every 10,000km, and typical mineral oils last only 5,000km, particularly in harsh conditions such as ours.

And for some of the comments regarding changing the oil and filter in between the prescribed service intervals, this will NOT be entertained. I've also inquired about this and the ASC was adamant that the entire service schedule will get disrupted.

Basically, hope that your engines remain in optimum condition until the end of warranty, after which you can choose your strategy.

[Col Mehta]

Originally Posted by qr20de

I have clarified this multiple times with the ASC in Chennai. Kia uses mineral oil for all its vehicles; including N.A. petrols, T.C. petrols and diesels.

They confirmed this further after I mentioned that the service manual mentions engine oil and engine oil filter change every 10,000km, and typical mineral oils last only 5,000km, particularly in harsh conditions such as ours.

And for some of the comments regarding changing the oil and filter in between the prescribed service intervals, this will NOT be entertained. I've also inquired about this and the ASC was adamant that the entire service schedule will get disrupted.

Kia ASSs in Delhi and Dehradun that we spoke with are absolutely fine with us changing the oil every 5k kms. Ofcourse they don't recommend it as they think the oil change interval is fine, but it's not that they will not entertain it. It's really upto the owner to change it early.

[qr20de]

Originally Posted by Col Mehta

Kia ASSs in Delhi and Dehradun that we spoke with are absolutely fine with us changing the oil every 5k kms. Ofcourse they don't recommend it as they think the oil change interval is fine, but it's not that they will not entertain it. It's really upto the owner to change it early.

Well, this is the problem isn't it; no consistency in communication and worse no consistency in vehicle maintenance/service procedures for the same vehicle in the same country.

[blogslogger]

It is a bit strange. The ASC I visit has always filled Castrol fully synthetic oil.



The part number NPNENG3DIBIOC corresponds to Castrol fully synthetic oil as per the document.

[ATTACH=wepp-buy6t8.pdf]2739378[/ATTACH]

Could it be a ASC level decision instead of a KIA mandate? Maybe next time we can source the oil outside and ask them to fill it in our presence.

[@ppy.tbhp]

Originally Posted by GTlists_3131

Here is my conversation with the Service Manager at KIA ASC, Bangalore regarding the same. He mentions Semi-Synthetic for the 1.5TGDi engines too which contradicts the Owner's manual.

Can I get them to change the engine oil into fully synthetic for free as semi-synthetic was filled in 2 months/2000km ago?

Yes, Ask the service manager to do what the parent company KIA recommends for 1.5 T-GDI engines. If KIA ASC doesn't do it on priority basis ,ask them to send an email or written communication to you explaining why are they denying or why aren't they sticking to the manufacturers recommendations in the very first place. If they don't send it in time, start with a written complaint to kia India customer support regarding the same.

I also noticed a 3 units (3L) being billed during one of the service and 4l for during the other. 4.2L is the recommended engine oil quantity for the 1.5TGDi.

That’s exactly the kind of nonsense I’ve been talking about! How does the same engine get billed for 3L in one service and 4L in another when the manual clearly states 4.2L? They’re shorting you on right amount and quality of manufacturer recommended fresh oil (which is terrible for the engine) just to make an extra money for them. This just proves that these ASCs are making things up as they go, with zero standardization. And the worst part? KIA isn’t doing a thing about it! If they can’t even get something as basic as the right oil quantity right, what does that say about the rest of their service quality? If you’ve got service invoices showing this, you should definitely call them out and demand answers. This kind of shady practice is exactly why KIA’s after-sales service is a joke in India.

Originally Posted by blogslogger

It is a bit strange. The ASC I visit has always filled Castrol fully synthetic oil.

Attachment 2739368

The part number NPNENG3DIBIOC corresponds to Castrol fully synthetic oil as per the document.

[ATTACH=wepp-buy6t8.pdf]2739378[/ATTACH]

Could it be a ASC level decision instead of a KIA mandate? Maybe next time we can source the oil outside and ask them to fill it in our presence.

I’m honestly shocked that KIA has taken the time to list all the correct lubrication and specifications in the owner’s manual, yet their ASCs across India are just dumping in whatever oil they have lying around, completely ignoring the manufacturer’s recommendations. This isn’t just negligence—it’s outright recklessness. It’s painfully clear now that KIA in India has zero quality control in manufacturing and absolutely no quality assurance in after-sales service. From poorly built cars to shady service center practices, it’s a disaster at every level. They have no grip on their own products or the people handling them, making this an endless money pit for customers.

At this rate, this ripoff sister company is only heading one way—down. When a manufacturer has no control over the quality of its products and services, it’s only a matter of time before things fall apart completely


I own Kia Seltos with 1.5L T-GDI engine, I am attaching screenshots of the owners manual recommendations for this engine along with the service records of previous two oil changes. I had enquired before buying the vehicle at Jaika kia, Kamptee road Nagpur. I was told about an yearly oil change in 12 months or 10000 Kms, whichever occurs first by ASC Jaika kia, kamptee road, Nagpur . Since my vehicle has run 20000 KMs, I have got two oil changes done at 10000 kms interval in 12 months.

KIA recommended oil specifications as per owners manual -




The manufacturer - Kia has clearly mentioned to use fully synthetic oil in 1.5L T-GDI engines. If semi-synthetic or mineral oil is used it must be changed at 5000 KM interval. This information was never communicated by the service manager or general manager of service at Jaika kia ,kamtee road Nagpur. I believe I now know what was causing those random check engine-lights and other vehicle issues with a brand new engine. I had visited Jaika kia kamptee road, Nagpur to make them document the check engine light that kept reoccurring and going away when the vehicle was parked an allowed to cool down completely. If it was driven for around 250 Kms on a single trip the check engine light would light up again, the ASC Jaika kia, couldn't diagnose what was causing it to reoccur. The check engine light has not reoccurred since last oil change as I have only driven 2000 Kms since the last oil change. I am sure that I will see it again when my car will cross 6000 Km mark with the same oil in similar driving conditions. I am sure KIA ASC- Jaika kia kamptee road Nagpur has messed up oil changes in my vehicles as well as hundreds of other vehicles by not sticking to manufactures recommendations being an ASC.

See how the ASC- Jaika kia kamtee road , Nagpur did not stick to the manufacturers specifications and filled my vehicle with 0W-20 (ACEA C5) at 2nd free service at 9799 Km on June 22,2024.



The check engine light was occurring and re-occurring with the same error code which was found to be the same when the vehicle was driven around 7000 Kms with this semi synthetic oil , It's a clear sign of problems created due to sheer incompetence and negligence of the KIA ASC not following manufactures recommendations for oil quality , quantity and oil change intervals. They are using semi-synthetic 0W-20 (ACEA C5) in 1.5L T-GDI engines at 10000 KM or 12 months interval which is not what the manufacturer has recommended for this engine. Absolutely garbage after sales services being offered Pan India by Kia along with it's ASC's.

I am attaching a screenshot of the second oil change interval was done at 19465 KM on Jan 29,2025. (10000 KM interval, 8 months apart)



It's clear to me that the fresh oil my vehicle is being filled up in routine services at the ASC- Jaika kia ,kamptee road ,Nagpur is not what Kia as a manufacturer recommends. This will only lead to problems and more problems in the long run.


I’ve gone through service records shared by fellow BHPians for the exact same car I own, and I just can’t wrap my head around it—how is the engine oil different at different ASCs across different cities? This isn’t some small mix-up; it’s clear as day that KIA has zero control over its own service network. What kind of shady, inconsistent business are they running in India? How can they allow their ASCs to just pour in whatever oil they feel like, completely ignoring the manufacturer’s own recommendations?

At this point, it’s obvious—KIA’s only goal is profiteering. They sell cars with manufacturing defects, then let their ASCs rip off customers under the guise of service, with no regard for long-term reliability or customer satisfaction. Trusting KIA’s after-sales service is nothing short mistake, and customers are the ones paying the price. Absolute disgrace!


It’s honestly ridiculous how KIA has clearly stated in the owner’s manual that only API-certified oil should be used—meant to standardize service, maintain quality and reliability, and ensure a longer engine life for customers. I have shared a screenshot from the owners manual of the same. But what’s the point of these so-called guidelines when KIA’s own ASCs couldn’t care less and do whatever they want? I’ve seen invoices from fellow BHPians who got their cars serviced in Bangalore, and guess what? They got the correct API-certified oil—just as KIA recommends. But in Nagpur? Not even close! Despite owning the same car, from the same manufacturer, in the same country, I wasn’t even provided the right oil. This is like walking into a chain restaurant expecting high-quality ingredients because that’s what’s on the menu, but depending on which outlet you visit, you might get served low-grade, cheap substitutes instead—all while being charged the same!

If KIA can’t even enforce basic service consistency, what does that say about their manufacturing quality? This isn’t just incompetence—it’s a deliberate rip-off at the customer’s expense. How is this acceptable?




I honestly regret every bit of my decision to move from a strong, reliable Hyundai to this piece of junk—KIA Seltos. I drove my Hyundai workhorse for 10 solid years without a single major issue, and now, just one year into owning this garbage from a rip-off sister company, it’s been an absolute nightmare.

For anyone still wondering why the Hyundai Creta sells more than the Seltos—this is your answer. Hyundai, at the very least, knows how to build a reliable car. KIA, on the other hand, is busy cutting corners, compromising on quality, and running a pathetic excuse of an after-sales network. Owning a KIA means dealing with scammers in their so-called “Authorized Dealerships” who are only interested in ripping off customers at every chance they get.

It’s all just flashy marketing and empty promises with KIA. The reality? They don’t give a damn about their customers. If you’re thinking of buying one, don’t make the same mistake I did—run in the opposite direction!
I have no idea what kind of success has gone to the heads of KIA India’s higher management, but whatever it is, it has completely destroyed the brand. They’ve turned KIA into an absolute garbage-value product with one of the worst after-sales experiences in the industry.

It’s like a fancy new restaurant that opened with a lot of hype—flashy ads, long lines, everyone eager to try it. But once people actually sat down, they realized the food was overpriced trash, the service was a joke, and the management was only interested in making a quick buck. That’s exactly what’s happening with KIA.

And now the falling sales numbers aren’t just some random dip—they’re proof that people are done with this scam. KIA is a sinking ship, and no one wants to be on board when it goes under. Gross mismanagement, endless frauds at ASCs, and a complete disregard for customers—that’s the KIA India story. They could have built something great, but instead, they chose to rip off customers, sell subpar vehicles, and run a scam disguised as after-sales service. Now, they’re paying the price

[Black Panther]

Originally Posted by blogslogger

It is a bit strange. The ASC I visit has always filled Castrol fully synthetic oil.

Attachment 2739368

The part number NPNENG3DIBIOC corresponds to Castrol fully synthetic oil as per the document.

[ATTACH=wepp-buy6t8.pdf]2739378[/ATTACH]

Could it be a ASC level decision instead of a KIA mandate? Maybe next time we can source the oil outside and ask them to fill it in our presence.

For my car, this was the oil they used (line item 4). How can we know if it's synthetic or not?

[blogslogger]

Originally Posted by Black Panther

For my car, this was the oil they used (line item 4). How can we know if it's synthetic or not?

The bill says MAK Lubricants. I guess it is from one of those drums. And unfortunately they are semi synthetic as far as I know. But i suggest you check with your SA.

[@ppy.tbhp]

Originally Posted by Black Panther

For my car, this was the oil they used (line item 4). How can we know if it's synthetic or not?

Hello Black Panther, To know if the oil they used (line item 4) is synthetic or not, we’d need to check the exact product name and specs online at first. The datasheet with specifications of oil is available with all reputed manufacturers, just like an owners manual of any vehicle. Also, if other owners could share their specific car engine make and model along with their service invoice showing the engine oil used, that would make it much easier and confusion-free to evaluate whether the ASCs have filled up with the correct quality and quantity of oil as per the manufacturer’s recommendations.

[@ppy.tbhp]

Originally Posted by blogslogger

The bill says MAK Lubricants. I guess it is from one of those drums. And unfortunately they are semi synthetic as far as I know. But i suggest you check with your SA.

The best way to know for sure is to find the exact product name and specs online—that’ll give the basic info we need to check if the oil they used is correct in quantity and quality as per vehicle manufacturer recommendations. No point in guessing. If the ASC is using anything other than what the manufacturer recommends as per engine make and model, they need to be held accountable since this will cause long term irreversible damage to the vehicle.

Honestly, I’ve lost all faith in the service manager , General Managers of Kia ASC. Every time I ask them something over the phone, WhatsApp ,email they either dodge the question or just disappear for months and years. This has been happening to me since I got my Kia Seltos in Feb 2024 from Jaika Kia, Kamptee Road, Nagpur.