[R15h1]

Originally Posted by getsurya

Hi folks,

I have recently learnt that Roxx AX7L has a DVR capture feature(akin to car dashcam) and decided to explore that option.

That's really insightful. Thanks for sharing. If somebody can share how to do the same in Seltos (facelift) please share. Manufacturer should build these into the software. These are invaluable in today's time and a must have for all vehicles much like the seat belt.

[SMIT2024]

A Tale of a Tyre Burst, Mahindra RSA & the Unexpected Tyre Hunt

This unfolded on a Saturday evening around 9:30 PM, near the notoriously narrow railway crossing in Olavakkode, Palakkad. With the Vishu festival just a day away, traffic was at its chaotic peak. As we approached the crossing, the gates started to close. Choosing to wait rather than force my way through, I halted the vehicle—a decision which, in hindsight, set the chain of events into motion.

When the gates reopened, the typical Indian chaos ensued. Vehicles from all sides—two-wheelers, autos, cars—rushed in, creating a traffic deadlock. In an attempt to break this deadlock, I maneuvered into a tight spot, trying to make way for oncoming traffic coming from the wrong direction. In doing so, I came too close to the railway wall, and while passing it, heard a faint scraping sound.


Thinking it might be a minor graze, I continued for barely 100–150 meters when the TPMS (Tyre Pressure Monitoring System) sent out a warning. The front-left tyre pressure plummeted rapidly to 5 PSI. I immediately halted and got out to find a massive cut on the sidewall, making the tyre completely unusable.


Stranded with Family & a Stuck Stepney

With family, including kids, in the car, I got the toolkit out. Jacking up the vehicle wasn’t easy due to the awkwardly placed anchor points. After struggling through that, I loosened the bolts and reached the stepney—only to hit a dead end.

The stepney had a small plastic cover concealing the nuts, secured by a tiny screw. That screw refused to budge. Despite using the provided screwdriver, it wouldn’t turn. Worse, the groove stripped completely. A passing two-wheeler mechanic also tried—and failed.


Enter Mahindra Roadside Assistance (RSA)

At this point, I turned to the Mahindra RSA. The windscreen sticker proudly displays a toll-free number, which I promptly dialed. After giving my details, the agent told me I had called the wrong RSA number for the Roxx variant, and redirected me to another toll-free number.


This second number said they'd connect me to the concerned team, warning the call might drop, and provided yet another backup number. As expected, the transferred call wasn’t answered. I hung up and called the backup number, waited for over 10 minutes, with no response. I kept trying until I finally got through.

On explaining the stuck screw situation, the person on the line didn’t sound optimistic. Meanwhile, a kind passerby called a local mechanic, who arrived within 10 minutes and miraculously opened the screw in under 7 minutes.

Nearly 50 minutes after my first RSA call, I rang them again to inform that help was no longer required.

But Wait, There's More: The Tyre Hunt

With the tyre beyond repair, I now needed a replacement. Simple, right? Think again.

The Thar Roxx comes with 255/60 R19 CEAT tyres, which, as I shockingly discovered, are not available in the open market.

No CEAT dealer in Palakkad or Coimbatore had it.

Even Mahindra service centres didn’t stock them.

I even explored switching to MRF tyres for the stepney. Though the MRF website lists the tyre, none of the local dealers stocked it either. The service manager at Mahindra’s Mundur branch promised to help source it from somewhere. In the meantime, the CEAT dealer from Palakkad called and said he is sourcing it from his Bangalore circle and will deliver it by Thursday, one day prior to me making the trip. Hopefully that materializes.

Key Takeaways

1. Don’t assume that 4x4 off-road tyres are invincible. Be prepared for eventualities.
   
2. Six months post launch, if a spare tyre isn't available, Mahindra really needs to revisit its supply chain planning.
   
3. RSA is unreliable when you need it most. Merely reaching the right person can take close to an hour.
   
4. A single screw can bring the whole system to a halt. A basic DIY task like changing a tyre can be completely derailed by a poorly designed component.

What started as a simple decision to wait at a railway gate ended in a cautionary tale of design flaws, supply chain gaps, and support lapses. Mahindra, there’s a lot to love about your product—but your support ecosystem needs serious work.

Safe travels, folks—and double-check your stepney setup!

[GEMINI]

Originally Posted by SMIT2024

A Tale of a Tyre Burst, Mahindra RSA & the Unexpected Tyre Hunt

If your insurance policy has Tyre protection cover you can claim the Tyre from them.

[Catamaran]

Seat covers for the Thar Roxx white seats

Finally installed the seat covers on my Thar Roxx. I was okay with keeping the seats clear from dirt and dust, but not the dress colors. Did shampooing of the seats twice in a week's time. After any long journey especially with female passengers wearing colorful partywear dresses and sarees, the seats tent to match with the dress color . Even my jeans color gave in. I forgot to take the pictures.

I am sure the seats cant take more shampoo washes as sooner or later the material will be damaged or the stitches can break with the continuous scrubbing. Also it's only 90% removed and not fully. Not acceptable and Mahindra should change these seats free of cost to the early buyers.

The guys did a good job and it looks very similar to the original seats. the sitting area is perforated art leather. There is an aperture on the side of the seats for the airbags (marked in blue in below picture). This is just a cover which meant no needles, stitches or damage to the original seat. After few years you can remove and put a new one. It's not that expensive. Only the front center arm rest is not covered as they say they will need to remove the original and put the new cover as it is sliding, which I didn't want.

[govigov]

Originally Posted by Catamaran

Seat covers for the Thar Roxx white seats

The seat looks great! Where did you get this done? Was it done by the dealer itself?

[HotChillyPepper]

Originally Posted by SMIT2024

The stepney had a small plastic cover concealing the nuts, secured by a tiny screw. That screw refused to budge. Despite using the provided screwdriver, it wouldn’t turn. Worse, the groove stripped completely. A passing two-wheeler mechanic also tried—and failed.

This is because Mahindra is using thread lock solution at factory to fix the plastic module screw. It would be good all owners try to open this by themselves using the toolkit provided with the car and open it and fix it back to ensure you are able to remove spare tyre when needed. Or you may ask the service center to do it for you once. I found it very difficult to remove it as well, but wasn’t as bad as in your case. Probably the thread lock solution was a bit overused in your car caused the issue. In such cases instead of using excessive force, use the plus bit screw driver and hammer a couple of times. This should disengage the thread lock and then you should be able to remove it. Once opened there is no bonding of the solution so that you can remove it easily. Probably they might have done this to prevent camera stealing or alloy stealing I guess.

[Sebring]

Originally Posted by Catamaran

Finally installed the seat covers on my Thar Roxx. I was okay with keeping the seats clear from dirt and dust, but not the dress colors

I loved the XUV 700 seats on the top end. Is this similar?

[Catamaran]

Originally Posted by govigov

The seat looks great! Where did you get this done? Was it done by the dealer itself?

Got it done in through a company called WELLFIT in Kochi, Kerala. They have their presence in UAE and Saudi and I guess outside Kerala also.

Overall happy with their work. The driver who went to collect the car didn't notice that the seats has changed.

Originally Posted by Sebring

I loved the XUV 700 seats on the top end. Is this similar?

Not sure as I have not seen the XUV seats. the seating area is perforated similar to the XUV. I think even the seat ventilation function will work due to the perforation.

[dextor]

Originally Posted by SMIT2024

A Tale of a Tyre Burst, Mahindra RSA & the Unexpected Tyre Hunt

Thinking it might be a minor graze, I continued for barely 100–150 meters when the TPMS (Tyre Pressure Monitoring System) sent out a warning. The front-left tyre pressure plummeted rapidly to 5 PSI. I immediately halted and got out to find a massive cut on the sidewall, making the tyre completely unusable.

Please do check the detailed warranty T&C of the tyre brand. Some brands provide unconditional warranty for 1-2 years and cover wall cuts due to any reason. I have myself benefited for my car which had JKTyres. Got free replacement and their customer care was very helpful and cordial in the complete process.

https://www.ceat.com/content/dam/cea...nty-policy.pdf

And it is always better to reach out to tyre brand customer care and their central agency/office (in case it is in your town). I have seen that the vehicle service centers are not very helpful as they do not want you to claim such warranty (no commissions for them).

[svsantosh]

Originally Posted by SMIT2024

Six months post launch, if a spare tyre isn't available, Mahindra really needs to revisit its supply chain planning.

Just a small correction... M&M SCM is perfect to meet their production demand and assembly line planning.

It is their OEM tyre manufacturers who do not see the value or demand in AFM sales numbers that they have not manufactured & stocked enough at regional tyre wholesalers & retailers with that odd size tyre.

Part Kudos to M&M (sarcasm) in making a car with a rarely available non Mahindra component, one that are partly guilty of!

Any manufacturer should not include a difficult to procure - Non OEM/AFM component in the car ever. It is just plain punishment from the brand on the customer.

[AnkurThakur]

What changed?

I booked my Roxx (AX7L D AT 4WD MOCHA INTRS Everest White) a few days after it launched and I was given a tentative delivery date of April / May 2026 via email. However, to my surprise I received a call and a message from the dealer today i.e. 16th April 2025 (a whole year in advance) saying that it is billed from plant and to arrange the funds.

I was waiting patiently to see if the request sensor news is true or not so wasn't in any rush.

However I am quite surprised. How can the delivery period get reduced by a full year?

Original email:
"The estimated delivery period of your SUV is from 19-04-2026 to 18-05-2026. We're actively working to deliver your Thar ROXX as soon as we can. Rest assured, we'll keep you informed with any updates along the way."

Today's message:
"Dear Customer,
Pleased to inform you your booked vehicle THAR ROXX. mocha with white exterior is billed from plant. Kindly arrange for funds for smooth delivery.
Team hbs".

[manjubp]

Originally Posted by AnkurThakur

What changed?

May be typo in first message, instead of 2025, some one has typed 2026..

[AnkurThakur]

Originally Posted by manjubp

May be typo in first message, instead of 2025, some one has typed 2026..

Not really. It was 2026. What I have pasted is the text from the official email received from M&M. And at time, 1.5 years was the expected waiting period of Mocha Brown . Maybe a lot of people who had done 2 - 3 bookings, cancelled them.

Or a lot of people have cancelled their booking in the wait of the request sensor.

Or maybe because I am from a smaller city, I got lucky

[TheCalmHooligan]

Originally Posted by AnkurThakur

Not really. It was 2026. What I have pasted is the text from the official email received from M&M. And at time, 1.5 years was the expected waiting period of Mocha Brown . Maybe a lot of people who had done 2 - 3 bookings, cancelled them.

Facing same kinda issue here, we initially booked our Thar Roxx in Dec 2024, that was the full option, recently (28/03/2025) we switched from that to the MX3 variant, PETROL AT in White colour. I just got a call today saying a vehicle has been allotted while the given date was 22/2/2026, The Sales Exec reassured that it wouldn't be that long, it would just be under 5 months. But surprisingly the vehicle has arrived in under a month(21 days to be exact) .

It's probably because many others have cancelled and also for me since PETROL has the least demand, it also happens to have the least waiting. In all likelihood we'll just say no and wait for the next allotment as we aren't prepared for this right now.

[AnkurThakur]

Originally Posted by TheCalmHooligan

Facing same kinda issue here, we initially booked our Thar Roxx in Dec 2024, that was the full option, recently (28/03/2025) we switched from that to the MX3 variant, PETROL AT in White colour.

So I went out to check the Roxx allocated to me. It has a manufacturing date of 4th April 2026 and it DOES NOT have a request sensor. So all those news items about cars manufactured after March 8th having request sensors are indeed false. Anyway I will probably will be taking Keydroid Keybot for enabling keyless entry so I am going ahead with the purchase. Hopefully I will take the delivery next week.