Re: Service Center - Tune Up Plus (Baner, Pune) Quote:
Originally Posted by moralfibre Hey, sad to hear about your experience with Tune-up plus. I don't wish to comment on the other points you made but wish to make two quick points:
1) I wasn't a mod when this thread was started, therefore do not construe my arguments on this thread to be "a moderator's defence of somebody's honor." I have better things to do than defend people here. Every bhpians feedback is equally as important as that of a mod, your experience included.
2) It is sad if these issues arose after you left your car with Tune-up plus and you definitely deserve to be treated better as well as the garage owner should have shown accountability in his work.
Hope you get the issues in your car sorted from a competent person. |
Yeah the comment was not made in a negative way. I am sorry to say that I was not able to clearly express that I have nothing against the forum members or any of the mods.
Id like to add this my post is only and entirely my opinion and a reflection of my own thoughts. It is not in any way an attack on forum members or mods for that matter. I am not blaming anyone who has shared his experience. All that I have written is a creation of the experience that I have had. Quote:
Originally Posted by noopster @psbali- Sorry to hear about your poor experience at Tune Up Plus. Regardless of whether the problems existed already or were new, the 2 conversations (with the proprietor and then the mechanic) should not have gone the way they did.
1. Word of mouth is one thing but there is no substitute for personal experience. Just as the positive experiences of many on this thread matter (self included), your counter-view (and that of some other members) are equally important.
2. This is a bit vague on your part. It would help to know what specific issues were captured in the "Customer Voice" & estimate. How many of these were resolved to your satisfaction? How many are still pending and what is the reason for them not being resolved?
As long as the discussion is opinion-based ("I feel...") it becomes emotional and heated. When you present a fact-based argument, it is easier to discuss.
3. Not necessarily- e.g. my 2006 Swift had a rattling suspension issue which 3 other places had declared would be fixed only with complete suspension replacement (20-25K estimate). Tune Up Plus was the first guy who suggested that it may be fixed with a simple parts swap, that cost me all of 2,000. Again, am not discounting your experience, just stating facts.
4. I don't think you need to get personal about it. Not only it is against the spirit of this forum, it also vitiates the atmosphere and prevents a chance of getting your problem amicably resolved.
5. That's fair. You took your car with the expectation of getting a problem resolved and came away disappointed. It's understandable. Thanks for sharing your feedback with the community and do keep us posted on developments. |
2. Sir the post is quite self explanatory. Nothing was asked to be fixed. As mentioned that the car has issues and I asked them not to look into them. The requirement was for regular service, interior cleaning and vehicle diagnosis. I wanted to get the car oiled and whatever needed to be replaced vis a vis filters were asked to be replaced. I agree my word choice wasn't specific enough.
3. I have tried to portray that it is only my experience that counts for me. My decision to go with him turned out to be wrong. The feedback over here was reassuring that is the reason why I went ahead with Tune Up Plus but that is as per my own discretion. People at tune up plus must have done something right to deserve and earn the trust of 2 mods. Otherwise why would people take the trouble.
4. Sir. I have called him incompetent based on facts. I have in no way made this assumption just because i have had a bad experience. If I don't have facts to back up my statement I am not the kind of person to make them. The circumstances were such. I have on my own before starting with the issues mentioned that yes my car has problems and now there are 4 more.. (2 of which were taken care of as they are fundamental to driving a car.)
5. Thanks for understanding. the statement was made to show that it is again my experience that counts hence the perceived personal attack and sort of covers up for my comment too.
Please understand that it is difficult to be able to properly express on a forum. For clarification my words are not meant to blame anyone over here. It may have seemed like that.
I meant to show that how much important this forum and its members are to me and that their opinion do matter to me. I apologise in case anyone thought otherwise.
My problem is with tune up plus only.
Last edited by psbali : 27th October 2014 at 13:59.
Reason: Add
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