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![]() | #136 | |
BHPian Join Date: Mar 2006 Location: Bangalore( But Nomore gardens)
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BTW,is the pcd for Scorpio and xuv are same? Today happened to see new Scorpio closely. It is R17/235 profile. Anyone has any idea? | |
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![]() | #137 |
BHPian ![]() Join Date: Dec 2007 Location: Bangalore
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![]() | #138 |
Team-BHP Support ![]() ![]() Join Date: Jan 2010 Location: Mumbai
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| ![]() I pinged the owner Rakesh some 5 days back on FB. No response from him about any communication back from M&M about why his alloy broke. Looks like even this mystery would remain unsolved (or solved and buried). |
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![]() | #139 |
Newbie ![]() Join Date: Mar 2011 Location: TN37, TN09, MN
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| ![]() Damn this is a serious issue!! Good that at least Mahindra in Chennai has started recalling the XUV's with the speed alloys to change them with a new batch of speed alloys. According to My relationship manager , they have started this recall process from last Friday it seems. I got mine changed today ![]() |
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![]() | #140 | |
Senior - BHPian ![]() Join Date: Aug 2013 Location: BLR/PHL
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![]() Is the design same for the new alloys being changed? or a different design? | |
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![]() | #141 |
Distinguished - BHPian ![]() ![]() Join Date: Dec 2012 Location: Ranchi
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| ![]() Do we have any official communication from Mahindra? Or it is like one of those silent recalls? Any confirmation of the recall from other places? Last edited by saket77 : 7th April 2015 at 17:55. |
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![]() | #142 | |
Team-BHP Support ![]() ![]() Join Date: Jan 2010 Location: Mumbai
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![]() Can you please check and confirm if this is a 'official' recall? Easy way of verifying is to enter your details here: http://www.mahindraxuv500.com/service-action/ and checking if the particular recall shows up. Please do let us know. Last edited by SDP : 7th April 2015 at 18:24. | |
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![]() | #143 |
BHPian ![]() Join Date: Sep 2014 Location: New Delhi
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| ![]() Stand up and take a bow Mahindra! Its not often a manufacturer works pro-actively to reach out to its customers and address problems that are brought to its attention. It would have been quite easy for them to pass it off on the end user (hint hint a certain manufacturer) instead they took the feedback constructively and have a taken a positive step to deal with it. ![]() |
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![]() | #144 |
BHPian ![]() Join Date: Jul 2014 Location: Siliguri
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| ![]() At the service centre now. The batch number of the alloys being inspected. If it falls under defective batch number the alloys will be replaced with new set. And yes its a silent recall. |
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![]() | #145 |
Distinguished - BHPian ![]() ![]() Join Date: Dec 2012 Location: Ranchi
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| ![]() Kudos to Mahindra - even if its a silent recall. At least they acknowledge the fact that the part is defective and are acting positively on it. And that has happened only because they would have conducted a fair & extensive test. Appreciate the effort. |
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![]() | #146 |
BHPian ![]() Join Date: Dec 2007 Location: Bangalore
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| ![]() Since I had to do highway runs I have already exchanged my alloys with after market ones to relieve my self of the mental agony I was going through every time I took my car out .I was not willing to risk running on those alloys on the highway with my family . But anyway Kudos to Mahindra for acknowledging and rectifying the defect . |
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![]() | #147 |
BHPian ![]() Join Date: Jul 2014 Location: Siliguri
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| ![]() Out of 4 alloys 1 was from defective batch. They changed it immediately. |
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![]() | #148 | ||
Newbie ![]() Join Date: Mar 2011 Location: TN37, TN09, MN
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SDP, Nope this does not come up in the website. As Rahul has mentioned in his previous post, it's a silent recall till date... The relationship managers have been informed to call the customers with speed alloys installed to check the batch number, it seems. In mine, only two alloys were replaced as they were from the "damaged" batch. My guess is that since this might be a problem specific to a small batch of alloys, and they might be trying to do it offline. Never know. Quote:
Fusionbang, The design is exactly the same. BTW, they are not replacing the whole lot... Jusy the ones from the defective batch. So it's the same alloy pattern. IMHO, I love those speed alloys on my red Prime. I wouldn't want them to change it to any other! Last edited by Eddy : 8th April 2015 at 16:18. Reason: Please use the EDIT or MULTI-QUOTE buttons instead of typing one post after another on the SAME THREAD! | ||
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![]() | #149 | ||
Team-BHP Support ![]() ![]() Join Date: Jan 2010 Location: Mumbai
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![]() | #150 | |
BHPian ![]() Join Date: Jul 2014 Location: Siliguri
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When I was called for inspection last month after raising the concern with customer care head, they just clicked few pictures of the alloys, had an external inspection and sent me back, without any further information. When there was no communication from there end in a month I again sent a reminder mail to Mr. Sonjoy Gupta (Customer Care Head) it was then I received a call from my RM yesterday and he asked me to come today for an inspection. He didnt mention anything about the replacement, just requested me to come once again for an inspection. Once I reached ASS he said me that the batch number of all the alloys will be checked and if it falls under the defective batch code which they have received they will replace the particular alloy wheel. | |
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