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![]() | #106 | |
BHPian Join Date: Jan 2014 Location: Mumbai
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This is what customer service is all about and that's the least we can expect after paying hard earned money to buy products. | |
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![]() | #107 | |
Senior - BHPian | ![]() Well, I never mentioned the onus is on the owner to fix it, only want to know the full story and looking for hints from the pictures on what could have caused the failure. The tire burst on the outside wall indicates something more than a suspension failure. My 2 cents! Is there a way we could get the full email transcript of what the owner has communicated to Ford? If there was such a colossal failure in my car, I would definitely talk about it when I write an email to the manufacturer. I still think, we don't have full information on the incident! Quote:
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![]() | #108 |
Senior - BHPian Join Date: Nov 2009 Location: India
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| ![]() Let me play the devil's advocate here. As I see it, the LHS front wheel has hit the culvert (bruises on bumper), and then the damage has happened. There is no way an alloy wheel would fracture like that without any external impact. And what are the odds of both the alloy wheel and the axle/lower arm, all giving up at the same time? Just my thoughts, though I sympathize with the owner for his brand new car is damaged! |
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![]() | #109 |
BHPian Join Date: Oct 2015 Location: Chennai
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| ![]() The last image shows skid mark stretching back to the culvert. My guess is when turning near the culvert, the tyre caught something at speed, which turned the LHS tyre almost 90 degree, causing all the subsequent damage. |
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![]() | #110 |
BHPian Join Date: Oct 2014 Location: NCR/Turin
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| ![]() There is no onus on the owner,just that the OP could clear a few things out and provide a little more clarity so that discussions are relevant. A few more pictures wouldn't exactly be traumatising. Some people have presented some excellent theories as to what could've happened( both in favour of ford and against) and throwing a little more light may be of further help here. |
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![]() | #111 |
Distinguished - BHPian ![]() | ![]() Glad to see some good well balanced posts around this topic, rather then only Ford-bashing. A few more photographs of the shattered rim and the damage to the tyre would go a long way of providing better insights as to what happened here. I dont think we can reach any firm conclussion on this yet, although as per my previous posts, I suspect this car hit something first and subsequently the damage to the front end was caused; it remains to be seen if there were any defect products installed. If Ford believes all damages is due to the car hitting an object at high speed, and the way the respond by reffering to the GY report, certainly seems to indicate that, they should simple say so. I do believe in just making simple statements. If Ford thinks this is what happens I think they should communicate as such, just so the owner knows where he/she stands. Jeroen |
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![]() | #112 | |
BHPian Join Date: May 2013 Location: Chennai/Blore
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Tyre burst on a clean tarmac leading to such damage ? ![]() If Ford says tyre burst lead to such damage then they are accepting the fact that either this vehicle has manufacture defect or there is a fundamental design flaw. | |
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![]() | #113 | |
BHPian Join Date: Jul 2014 Location: bangalore
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There was no damage to the connecting rod or suspension, maybe as the speed was low. Ford replaced the wheel under warranty after I sent pictures to the dealership (Harpreet Ford, Delhi). In your case, it looks as if the alloy cracked before the rest of the damage occurred. Maybe you should send the pictures to Ford India directly since in your case the damage is extensive. | |
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![]() | #114 |
BHPian Join Date: Feb 2010 Location: Auckland, Chd
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| ![]() This is freaky indeed! Thank God, no one was injured. For the tens of minutes it took me to read each post in this thread, I just had one thought - should I go for an EcoSport? Well, I guess this question can only be answered satisfactorily and logically, once we have an investigation done (with material tests, etc.) on the damaged parts - and test all the theories put forth in this thread. Do you think http://siamindia.com/ could help the owner here? |
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![]() | #115 |
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![]() | #116 |
BHPian Join Date: May 2007 Location: Noida
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| ![]() The car in question was under warranty. Usually, as in other products in the market, the quality and workmanship defect is covered under warranty. Then why is ford shying away from addressing a quality issue which has almost resulted in a catastrophe! ![]() Last edited by akash_m : 18th November 2015 at 17:27. |
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![]() | #117 |
Senior - BHPian Join Date: Mar 2010 Location: Cubicle
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| ![]() Firstly, to be able to judge Ford's response, we would all need to know what issue was communicated to them. And how. Even if the OP had hit the culvert at 100kmph, I have the following questions: What was the relative angle between the car and the culvert at the point of impact? What was the position of the steering - or steering angle - at the point of impact? On a road like this, by habit, we all tend to go to the middle of the road when faced with a culvert like we see in the picture. There is also a left handed curve just before the culvert. If the OP had taken the curve too fast and hit the culvert, the vehicle would have to be pulling left, or oversteering. On a FWD Ecosport - not sure if that actually happened. If the OP had steered a bit too far to the left and hit the culvert, then in order to be in the position that the car is in, the car-culvert impact would have to be just a glancing impact. Else, the car would have perished right there at the culvert. Either case, I would expect much much more than a few scratches (as is seen in the pictures) on the front bumper - given the height of the culvert. Something else has happened, and we don't know what. I wish Ford would do a more thorough analysis. A little ![]() Last edited by KiloAlpha : 18th November 2015 at 18:11. Reason: factual error corrected |
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![]() | #118 | ||
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![]() | #119 | |
BHPian Join Date: Oct 2015 Location: Indore
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Also, parts like axle and shaft etc go (should go) through a robotic/automated testing too -- not sure if they went in this case. http://dynaspede.net/Mechatronics_AxleShaftTestRigs.htm http://www.testrigs.com/news-1129.html So, as i said, a fracture analysis -- a material science lab with scanning electron microscope with an expert on physical metallurgy would be the ones who can do justice -- will reveal facts if the parties involved do not make an attempt to just prove the other wrong. As noted in my intro post, my Astra 1.6 had taken a severe hit at 140 kmph in middle of nowhere before a railway crossing and fork arm was bent, wheel alignment so badly out that it couldn't be driven at more than 20 kmph without making a huge screeching sound. Yet, in that state it drove for 30 odd km to the nearest destination where the fork arm was straightened and alignment done by a truck mechanic for 160 bucks back then to a drive-able condition. I shudder at the thought of meeting the same fate as the Ecosport in the current discussion. | |
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![]() | #120 | ||||||
Distinguished - BHPian ![]() | ![]() Quote:
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There is a tendency in Indian ASCs to do a lot of hand-waving and blame the customer, since its easier, cheaper and saves them work. I'm pretty sure the number of clutches and suspensions replaced under warranty would be minuscule, since these tend to often be blamed on driving practices (in reality its probably a mixed bag). And that's the reason I'm suspicious of the company first. I'd just say Ford needs to release some evidence to support their stance which will then shift the burden of proof onto the customer. Until then, I'd side with the customer. Having said that, I believe the OP does have to give us some more detail of what communication he/she initiated with Ford in the first place, since we've only seen the response. There are valid questions being asked about whether the OP's mail to Ford was itself titled tyre burst (which puts a different complexion on things, and ties in with your statements), or if they reported the axle failure (which is what was communicated to GTO). Quote:
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![]() Agreed. We also have to look at who stands to gain/lose, as exemplified by the lovely phrase 'Cui bono?'.
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Priceless, this made me laugh out loud! | ||||||
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