Govt to launch Sukhad Yatra App & toll-free emergency number for highway users

[SJM1214]

A recent news from MORTHINDIA twitter account.

Shri Gadkari to launch Sukhad Yatra App and Toll-free emergency number for highway users

[wildsdi5530]

Lovely initiative. But I don't have a grouse with 1 km long jam at the toll gate. This is very common and will resolve in about 30-45 mins. This app will give info about the jam 1 km away from the toll gate. I'm more worried about the jams that stretch for 2-3 kms during weekends and holidays. These take hours to resolve and cause intense fatigue. Also since you are on a tolled road, there is no way you can get off and try a different route.

[SJM1214]

One more tweet from MoRTH...

[hserus]

Originally Posted by wildsdi5530

Lovely initiative. But I don't have a grouse with 1 km long jam at the toll gate. This is very common and will resolve in about 30-45 mins. This app will give info about the jam 1 km away from the toll gate. I'm more worried about the jams that stretch for 2-3 kms during weekends and holidays. These take hours to resolve and cause intense fatigue. Also since you are on a tolled road, there is no way you can get off and try a different route.

Depends on how real time updated the database is. I doubt that feature will be useful without substantial amounts of work.

If it allows people to raise complaints about unauthorized local speedbreakers / barriers, bad road conditions etc then that is sufficient for purpose, I guess.

[ravib]

I just downloaded the app from Google play store and installed it.
Though there are some minor usability bugs, i can easily say this is one of the comprehensive app from a government orgranisation we have now which is really good.

Remember we had nothing in the past and the report/escalation process is cumbersome. Given that, this initiative is in the right direction. We have something available in just a click away which is good. How the issues are dealt with or resolved is 2nd part, that time only can tell.

Major features
1) Nearby Toll Plazas => Helps to show nearby tolls.
2) Toll Plaza Enroute => I would say most useful to plan for amount needed. This was available online in website, but making it in app is a good move.
3) Buy Fastag => Online submission to Buy a FASTag. I didn't try it as i already have one. No idea to which bank the request goes.
4) Know your Highway => Need to try in the highway. Unable to check inside Bangalore city.
5) Report an Issue => Helps to Complain about Fastag facility/Lane, complain against toll plaza management, Potholes and other maintenance issues in highways, safety hazard during construction, poor workmanship of construction and others. WOW We can submit visual evidence with location via fotos/videos.
6) Report Summary => Seems it will provide status on a previously reported issue in Resolved/Pending/Rejected states. Is this going to work seriously?
7) Near By => Helps to get Restaurants/Petrol stations/ATMs/Hospitals and place to rest. Details are provided along with address and phone numbers.

And also NHAI Emergency contact number is displayed.

What else one can ask for from a govt. department app in 1.0 version!

First Impression about the app IMPO

-Ravi

[SJM1214]

I used this app and found it nice. I think this app is a nice initiative to bring all the details under one roof. I liked the "Report an Issue" module. We never had any proper channel to report issues of highways and toll plaza. Here are some screenshots.

Welcome Page.


Registration & Personal Details


Home Page


Report an Issue.


Submenu of Report an Issue.


Nearby Menu


Details of TollPlaza


Toll Plazas

[Dodge_Viper]

Need to try the report issue feature at the earliest. Hopefully there should be some kind of SLAs for resolution and if not attended, escalation to higher ups. Would be interesting to see how quickly action is taken. Expecting too much?

[hemanth.anand]

I installed the app and it is quite good. Simple and functional.

I chose "skip registration" at startup and it popped up a message "Some features will not be available without registration". I continued without registration. The highlighted options in the below picture don't work without registration. Since I plan to use this app for the other options I was not worried and checked those features. All those features work perfectly without registration.


Nearby Toll plazas and Nearby Nest mini locations are around a radius of 100Kms. Other nearby points are within a radius of around 10kms.

For me the ability to calculate the total toll charges between two places is the most useful feature. Before the trip, I can check this and recharge my Fastag accordingly.

One small bug I found is that the back button on my android phone doesn't work in the app. I have to use the <--- symbol on the app screen Only. My phone is running on Android Nougat.

So far so good. Hope it continues performing well.

[ravib]

Originally Posted by hemanth.anand

I installed the app and it is quite good. Simple and functional.


One small bug I found is that the back button on my android phone doesn't work in the app. I have to use the <--- symbol on the app screen Only. My phone is running on Android Nougat.

So far so good. Hope it continues performing well.

+1 Its simple and does the job well.

I too found the bug , little annoying but not a big deal. We use this app not day in day out, so its fine to live with it as we have a workaround

-Ravi

[mjumrani]

As usual an half baked effort from government. I installed the app but can't report issues at Devanahalli toll plaza because the app thinks it's outside NHAI area.

[ravib]

Originally Posted by mjumrani

As usual an half baked effort from government. I installed the app but can't report issues at Devanahalli toll plaza because the app thinks it's outside NHAI area.

Seriously? That's a bummer !!!
Didn't expect this.
I was planning to try out sometime this week, your update is quite disappointing to me. Sad.

-Ravi

[wildsdi5530]

Originally Posted by mjumrani

As usual an half baked effort from government. I installed the app but can't report issues at Devanahalli toll plaza because the app thinks it's outside NHAI area.

I think maybe you're talking about the Airport Toll gate. Devanahalli Toll gate is beyond the airport and comes under NHAI. I'm not so sure about the airport toll gate which comes under BIAL.

[mjumrani]

Originally Posted by wildsdi5530

I think maybe you're talking about the Airport Toll gate. Devanahalli Toll gate is beyond the airport and comes under NHAI. I'm not so sure about the airport toll gate which comes under BIAL.

Both are under purview in NHAI and I am talking about the one going towards Devanahalli.