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Originally Posted by bhpfaninblr
(Post 4446679)
Frontal cortex damage can cause a change in personality and impulsive behavior/disinhibition and attention deficits. There could be a lot of challenges still ahead and we pray for the best. If your doctors ever recommend a checkup at NIMHANS, PM me. My wife is a neurologist there and we will be happy to be of help. This particular case of the XUV is an example where the safety systems did not work at all pointing to suspect reliability due to poor engineering. Mahindra must be sued for the damages to a young person with years of life ahead of him as a result of all this. |
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Originally Posted by honeybee
(Post 4443135)
https://www.araiindia.com/faqs_aype_...ertificate.asp A stone wall. The type approval report is given to the manufacturer who holds its distribution rights. The ARAI cannot share it with anyone else. |
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Originally Posted by honeybee
(Post 4446548)
Someone did post about making a request for the ARAI type certification for the particular model of the vehicle and the ARAI website states that the certification data can only be shared by the manufacturer and not by ARAI to the public. |
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Originally Posted by arvindb4
(Post 4446515)
Regarding the present situation with the airbag issue. I remain bewildered why I have still not been provided with the answers to my queries placed on the airbag certifications. They are critical for engaging a reputed independent investigation Company. |
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Originally Posted by SDP
(Post 4447120)
Good to have you back Arvind and glad to read about progress on Madhav's health. Quote:
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Originally Posted by Cavalier
(Post 4446639)
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| Airbag technology has been credited with preventing millions of serious injuries and saving numerous lives. Although airbags are one of the most important safety features of vehicles today, defects in their design or manufacturing could cause them to fail and not deploy during critical moments when they are needed most. When airbags fail to deploy during a car accident, drivers and passengers have nothing to protect them from severe impacts against a steering wheel, window, or other parts of the vehicle. As such, they face substantial risks of suffering serious and even fatal injuries. Why Didn't My Airbag Deploy? There might be several reasons: The nature of the collision – The type of crash that occurred can play a major factor in whether or not airbags are deployed. Depending on where your vehicle was struck, airbag sensors might not have been triggered. This can happen when frontal airbags do not fire in certain types of rollover collisions, or during side or rear impact crashes. According to the National Highway Traffic Safety Administration (NHTSA), the location of the impact is a better indicator of whether an airbag should have deployed than a vehicle’s speed or the extent of damage it sustained. For example, frontal airbag deployment should be expected in moderate to severe impacts to the front bumper or front corners of your vehicle. Airbag sensors were defective – If the impact of a collision should have triggered an airbag to deploy, but it did not, it may be possible that the sensors failed to correctly detect the impact or deploy the airbag. This could be the result of manufacturers that improperly design, test, or install sensors, as well as failures in software or calibration of the airbag firing threshold. In some cases, there may not have been enough airbag sensors to properly detect a crash, which is often the result of overly cost-conscientious manufacturers who place profits over people. Defective electrical components – When airbag sensors operate as they should and an impact should have triggered deployment, airbag failures could have been caused by defective electrical components or wiring designed to communicate impact signals to the airbags. When these components are defectively designed or manufactured or are affected by faulty clock springs in the steering column, failures can occur. This commonly happens in collisions where one or multiple airbags deploy, but another airbag does not. Wiring is severed – Researchers have found that airbag failures can occur when manufacturers choose to route wires through areas that make them susceptible to being severed during a crash. When wiring installed in vulnerable areas are damaged or severed, it will prevent impact signals from reaching the airbag module. Defects in airbag modules – Defects in the airbag module itself could very well prevent an airbag from firing when it should. There have been cases in which it was determined that impact signals correctly identified a collision and commanded an airbag to deploy, but the airbag module did not respond. This is often the result of inherent design or manufacturing defects, as well as improper quality control protocol. Airbags may be complex pieces of safety technology, but auto manufacturers have a legal responsibility to ensure they operate as they are intended and as consumers would expect. Generally, your airbags should deploy in any collision in which a driver or passenger would suffer injuries airbags are designed to prevent, including head, neck, and spine injuries |
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Originally Posted by AutoNoob
(Post 4446793)
Disclaimer: I am not a lawyer and this information is shared based on personal first hand experience. Professional legal advice may be sought on this before proceeding further. |
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Originally Posted by V.Narayan
(Post 4447212)
Only challenge is that competent lawyers are expensive. M&M's strategy clearly is to wear you out. |
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Originally Posted by arvindb4
(Post 4447120)
There is no traction at the moment with the manufacturer. |
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Originally Posted by arvindb4
(Post 4447281)
I I do my Vipassana while I am awake and active, walking or driving or waiting in hospital lounges. |
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Originally Posted by arvindb4
(Post 4447281)
Maybe I should ask someone to help me on a different platform. Where without fear or hesitation or violation, I can freely express. |
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Originally Posted by arvindb4
(Post 4447120)
Extremely valuable inputs sir. I have noted these down. You maybe right. Probably this is how it's going to happen. |
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Originally Posted by V.Narayan
(Post 4447212)
A competent lawyer with a sharp bite is your real option now. Some one with a track record of shaking a big corporation. If in your shoes I would go for it. Only challenge is that competent lawyers are expensive. M&M's strategy clearly is to wear you out. |
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Originally Posted by arvindb4
(Post 4447281)
I am getting over step warnings again from the mod. Shall try again. Apologies to the mods. My day starts at 5 am and can never sleep before 2 am. |
| Maybe I should ask someone to help me on a different platform. Where without fear or hesitation or violation, I can freely express. |
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Originally Posted by arvindb4
(Post 4448384)
I hope that I am not overstepping for the mods. I don't think any other platform would have extended unconditionally as the bhpians have done. My immense gratitude to all including the mods who have gone out of the way everytime I faltered with the rules. I am a tenacious and a committed Dad. I don't think anything will tire me out. I want my bhp-ians friends to wait. I promise to shake all the stake holders with the truth. |
| Dear Admin Team-BHP , at the outset let me state that we remain concerned about Madhav’s health and continue to wish him well for a steady recovery. With doctors doing their best and God’s grace, we desire that he continues to make good progress. Over the past couple of months we had refrained from reacting to various posts and had shared ONLY with TeamBHP admin a note from Mr Rajan Wadhera, President of Auto Sector, transparently communicating certain facts about the XUV500. We have taken note of posts on the thread and have observed that there are several incomplete facts which have been put out about the incident and our response and/or non-response to it. Given that all the information shared is not complete and factually correct, we felt it appropriate to share facts and request that you post it on your forum such that your readers have a balanced view of how events have progressed. A car is a machine and whether a machine has malfunctioned or not can be known only if an investigation is conducted. Hence, in the instance , we were willing to conduct transparent investigation. In recent post of 19th Aug it was stated by Mr Arvind that the vehicle was not inspected though it was brought to the dealer’s workshop and was lying there for several days for processing of insurance claim and even though duplicate keys were sent to the dealer. In this connection, we reproduce below the e-mail sent on 19th May, 2018, by General Manager of dealership to Mr. Bhardwaj, with our local manager Opinder in copy that is self-explanatory : QUOTE START From: Kapil Garg [mailto:xxxxx.xxxxx@konceptmahindra.com] Sent: Saturday, May 19, 2018 2:26 PM To: xxxxxxx@gmail.com Cc: NAYYAR OPINDER <xxx.xxx@mahindra.com> Subject: Your Vehicle Regn No DL4CNB9982, XUV5OO Dear Mr. Bhardwaj, Greetings from Koncept Mahindra!!! This is in reference regarding your vehicle bearing Regn No DL4CNB9982, XUV5OO. We regret this unfortunate incident and totally empathies by this. The said vehicle was reported to our body repair workshop on 12th May 18 at 08:20 PM through towing service. We have been in touch with Mr. Chetan Bhardwaj and Mr. Navin Singhal for the keys procurement but till 18th May 18 we did not receive the keys. Without keys we are unable to diagnose on the mentioned attention for Air Bag not opening. Since after vehicle survey, on surveyor confirmation you took back the vehicle on 18th May 18. You are requested to provide the keys and the vehicle at the workshop premise for further investigation on the airbag non deployment. Meanwhile for any query/feedback do give me a call, I shall be more than happy to help you out. We assure you best of our services. With Regards, Kapil Garg, General Manager - Service, Koncept Automobiles (P) Ltd, A-40, MCIE, Mathura Road, New Delhi-110044 QUOTE END The crashed vehicle was brought to dealership on the night of 12th May, 2018 through ref of Mr Navin Singhal. Following this, our local manager was in contact with the GM of dealership to connect with customer and quickly initiate investigations, which could have happened only after completion of insurance formalities which got over on 14th May 18. Mr. Kapil Garg, the GM of our dealership had a face to face meeting with Mr Navin & Mr Chetan (Mr Arvind Bhardwaj’s brother) when they visited dealership on 14th May 18. Our local manager wanted to connect with Mr Arvind, however Mr. Chetan Bhardwaj had suggested Mr. Kapil Garg that his brother was pre-occupied and he would be the point of contact. In the given circumstances, this was quite understandable and hence we through our dealership requested Mr. Chetan for duplicate keys as originals were not found in the car, which was shown to Mr. Chetan. He had offered to procure duplicate keys from his brother, but this was not done. When the dealership followed up for the duplicate keys with Mr. Chetan Bhardwaj on 16th May , it was told that Mr. Arvind Bhardwaj did not have faith in the company's investigations and that they will be reaching out directly to our Chairman Mr. Anand Mahindra. It was later observed that e-mails were sent to Mr. Mahindra on 7th & 13th june but on an incorrect e-mail id. One of our colleagues, who was also marked on email to Mr Mahindra’s incorrect mail id , forwarded it to Abdul Syed Head of Customer Experience on 13th June. On morning of 14th Jun Abdul called Mr Arvind and thereafter on same day Venu Mandala, Regional Manager spoke with Mr. Arvind Bhardwaj. A request was also made to kindly allow investigations. Both Abdul and Venu had sent emails to Mr Arvind urging for access to the vehicle for investigation. Venu on the call and through his mail of 14th June had sought permission to contact the co-passenger for accident reconstruction efforts, which went un-replied. In parallel, our dealership team obtained accident site locations from police station and collected evidence and images from the location. To work around the deadlock , on 25th Jun, I emailed Mr. Bhardwaj that we would like to start the investigation and proposed that we would send the airbag ECU to OEMs (original equipment manufacturers) laboratory for their evaluation and report. By his email dated 27th June Mr. Arvind responded saying he has ‘ hired best automobile expert and now it is time’ . To his phone message to Abdul on 2nd Jul that Mahindra is scared of independent investigations , Abdul again wrote on 2nd July , an email to Mr. Bhardwaj reiterating that he can bring on board a 3rd party expert from his side who can jointly work along with our experts for the investigation and we would await his confirmation on this. We haven’t heard back yet. On 28th Jul Mr. Arvind wrote and email seeking ARAI certificate and certain other documents and test reports relating to the XUV 500 from Mahindra. We replied to his mail on 1st Aug attaching XUV500 ARAI type approval certificate. This is a confidential document but we shared as an exception to show transparency and our willingness for the probe which was getting delayed. We also mentioned that we have other test reports from international accredited agencies, which are proprietary and confidential in nature, but which we are willing to produce for inspection to Mr Arvind’s appointed 3rd party experts, once the process of investigation has commenced. Even our MD, Dr Pawan Goenka was in contact with Mr. Bhardwaj. After Madhav was discharged from the hospital, I visited Mr. Bhardwaj’s residence on 8th August, and enquired about progress being made by Madhav. At that meeting, I again urged Mr. Bhardwaj that we need to expedite the process of 3rd party investigation desired by him, as delay could impact the evidence. We fully understand that Madhav’s recovery is a long drawn process and empathize about the trying times the family members are going through. Our intention of writing this mail is just to establish some facts. regards sanjoy Sanjoy Gupta | Head Customer Care | Automotive Division Mahindra Towers 3rd Floor Akurli Road , Kandivali - 400101 Email : xxx.xxx@mahindra.com |
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Originally Posted by GTO
(Post 4449672)
Sanjoy Gupta (Head Customer Care, Automotive Division - Mahindra) sends in the following email. In my opinion, Mahindra is being fair. Both parties need to sit on the table and decide future course of action |
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Originally Posted by GTO
(Post 4449672)
Sanjoy Gupta (Head Customer Care, Automotive Division - Mahindra) sends in the following email. In my opinion, Mahindra is being fair. Both parties need to sit on the table and decide future course of action with reference to the investigation. This will also benefit other XUV500 owners who are understandably very concerned: |
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