[genesis]

Originally Posted by SS-Traveller

A free-of-cost replacement, I presume?

I did not have to pay for parts or labor. Nor for the sandwiches and the tea in the visitors lounge

Else I would have been a 'un' fan!

[John]

Noticed a few days back that the SRS airbag warning on my Innova was not switching off while the engine was running. Took it to Radha Krishna Toyota who diagnosed it as a faulty spiral cable sub-assembly (same problem as Genesis' Innova). Took them about an hour and a half to replace it. This unit is installed in the steering wheel hub, under the air-bag. Cost was Rs.8500 plus taxes. For information the part no. is 84306-0K021 and it's picture is attached.

[papaboost]

I got a call from Nandi Totota last evening with the message that Toyota has initiated a recall and free replacement of the Spiral Cable in the Innova's manufactured between 2006-2008. I was asked to bring my vehicle in for a free check & replacement. Any comments?

[Abhishek3001]

Originally Posted by papaboost

I got a call from Nandi Totota last evening with the message that Toyota has initiated a recall and free replacement of the Spiral Cable in the Innova's manufactured between 2006-2008. I was asked to bring my vehicle in for a free check & replacement. Any comments?

Even I've read about that recall on the internet,probably here on t-bhp,but no word about it from our dealer though.
A couple of years back our 2006 Innova 'V' had developed the same issue and we too had to get that spiral cable replaced.If I am not mistaken it had costed us about 4-6k.

[mirashub]

Originally Posted by Abhishek3001

Even I've read about that recall on the internet,probably here on t-bhp,but no word about it from our dealer though.
A couple of years back our 2006 Innova 'V' had developed the same issue and we too had to get that spiral cable replaced.If I am not mistaken it had costed us about 4-6k.

My 2005 Innova 2.5V showed this problem in Jan 2013 (approx 80,000km on the odo). I was told that driving with the air bag light illuminated was not a good idea as the air bag would probably not work in the event of an accident. I also was cautioned that the air bag may inflate suddenly without warning while driving, possibly leading to a hazardous situation or even an accident.

Took the car to DSK Toyota, Pune and had the spiral cable replaced - the job took just 20 minutes and I was back on the road, poorer by Rs 9814 (including taxes).

In Apr 2014, after the recall was announced, I applied for a refund on the grounds that Toyota had recalled these vehicles due to manufacturing/ design defect. I also submitted the original cash invoice (which I had retained). After a patient wait of about 4 months (without reminders) Toyota refunded the entire amount.

Thank you Toyota - that's what I call service.