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Originally Posted by suresh_gs If you ask me which is the best option to guide you in case of doubt, my answer will be scroll down your window and ask the locals how to go to your destination. |
We had a strange experience in one of the towns at around noon. Thinking that we may be going the wrong way, we stopped our car amid a group of shops that were open. I went to the first shop and there was no one there, the second shop also had no one, so I trudged over to the third shop which was a giant hardware shop with a fan running at full speed and was surprised to find no one there too. I then crossed the road and finally found someone who said that the owners had all gone to their homes for lunch and some respite from the stifling heat.
I don't think MapMyIndia works all that well on the routes we went in Tamil Nadu. We drove all the way to Ernakulam with no problem (except near Tiruppur, Tamill Nadu) using only the GPS and on our recent trip to Sakleshpur too, it took us on the Hassan and Channarayapatna bypass on its own.
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Originally Posted by luvurride Can you elaborate please? I thought that was one of the most sought after concept stays atleast a few years ago. |
Where do I begin?
We paid a discounted rate of ₹9K a night (compared to ₹10.8K a night since we said we might extend for 2 more nights) including an extra bed for our 14 year old son. Now for that money, one would expect a comfortable, even luxurious stay in a boutique hotel in Bangalore (such as The Paul) or even Pondy (We checked at Villa Shanti).
Not so in the case of Dune Eco Group. They expect you to pay top dollar and rough it out the entire time you are there. The problems were simply too numerous in our case.
First and foremost, their hospitality which is so atrocious that it must be called "inhospitable". These people simply have no concept of what hospitality means. We were met by the (in)famous Hotel Manager (who people keep talking about on TripAdvisor) who was the least bit hospitable and showed zero interest in us. The same goes for their restaurant manager who simply couldn't care. Everyone else seems to be in fear of the Hotel Manager that even when I came across a bunch of workers who were engaged in an animated conversation among themselves in Tamil, they stopped abruptly. Making small talk to them in Tamil elicited no response. No one in this resort from the top down seems trained in hospitality or has any liberty to interact with guests, except the one person at the top, the Hotel Manager, who wants to be the sole point of contact for everything.
When we arrived, I asked the Hotel Manager if the Dome Cottage we selected was suited for the season. I told him that we simply do not have the energy to visit all the cottages and make a selection and he told me that the cottage they have provided was the best. This cottage was a single room with three alcoves, one with a bed wedged in it, with the other two being a bathroom and a toilet. The bathroom had just a shower curtain made of a few plastic strips which meant that we had to send our son out every time my wife took a bath. The toilet was strange in that it only had a 10 feet sliding door, but the top was open, which meant that all the odours would permeate the room. The unique positioning of the bed meant that either my wife or I had to jump over the other to go to the toilet or open the door.
The property is spread over 35 acres, so they provide 2 bicycles to every cottage. However the person who provided us the keys told us that we should be careful to lock our bicycles as several have been stolen from within this gated property before. Then in the same breath, she admonishes us that in case our bicycle is stolen, we should not steal someone else's bike but instead pay for a replacement. As a result, we never touched those dilapidated bicycles.
Now beat this. We went to Pondy end of March which was the wrong season, but we were counting on the AC. The room itself is around 20X20 feet not including the alcoves which are all part of the same structure, the roof was domed to a height of 25 feet, and there was a puny 1.5 ton AC that kept huffing and puffing all day and night. Given the dimensions of the room, it took around 2 hours for the AC to cool the room down and there was no fan! The AC itself was placed across the room and its positioning was such that it was blowing on to a closet. The main door was a sliding door around 12-15 feet tall that every time someone came in or out, the room would instantly heat up and then take 1-2 hours to cool down. This went on all day.
Breakfast is provided by Dune, all the other stuff is expensive and a-la-carte and none of it is cuisine local to Pondicherry. They boast two restaurants, but both serve pretty much the same menu. Their sea food restaurant does not serve local sea food and has two different items, the shrimp and calamari, which I wonder come frozen. Breakfast was the same on all the days we were there. Idli, chutney, sambar, cut fruits, 2 juices (watermelon, musk melon, papaya), cereal with milk and some cold bakery items. In addition, there was an egg station and 3 specials every day such as poori masala, pancakes, french toast or porridge. The porridge was watered down milk with maybe 5 oats thrown in. Cooking is not their forte despite at least 5-10 people in the kitchen. The pooris were made in reused oil given the black stuff that was stuck on to the poori. Pancakes were nothing one would recognize and the french toast was mere toast. The funny thing is that the cut fruits and the juices were always identical and the juice in particular was more like the pulpy version with bits and pieces of the fruit in them.
Now we are people who like to pampered and don't go around complaining for every silly thing. On reaching, we each took a bath and we noticed that the water was ice cold and never turned warm. We then noticed the TV remote was missing. Despite paying extra for my son, there was no bed inside the room. We had to call the Hotel Manager for each and everything and get things done like getting the hot water pump fixed. The number of people who came in and out meant that the room was hot and unbearable. For the extra bed, they simply moved a bed that they kept in the sit-out for lounging outside.
We had lunch at the Dune and my wife puked that day and my son puked at night. My wife wasn't sure if it was the "Dune water" which is "not only pure water, but revitalized water" that we ended up buying 2-liter Bisleri bottles and hoarding them.
Despite having a TV, one can only play movies on the TV which rents with a ₹100 deposit per DVD which they are very adamant about. During the world cup finale my son's happiness was momentarily dashed when he found out, but he then soon started renting DVDs. There in cropped the next problem. Most of the DVD's are so badly scratched that one can barely watch the first 30 minutes of a movie.
The only activities here are to milk a cow, walk to the beach and laze around in the swimming pool. We quickly got bored of the beach as it was too hot and we never did try milking a cow as nobody told us.
Dune claims to be serious about eco-tourism and social responsibility, both of which we found to be hogwash. All the gray water from the cottages goes out and is watered to the adjacent foliage by drip irrigation. But this clearly does not suffice as one can see laborers spending all day liberally watering the plants despite it being a water stressed area. As far as I could make out, their eco-tourism consists of some Fab India shampoo and a few bars of Fab India soap. Regarding social responsibility which they make a brouhaha about, it so happened that we mistakenly took the turn after Dune and ended up in the nearest fishing village which is accessible from the beach near Dune. But no one in the village had heard of Dune and in fact directed us to the Ocean Spray resort nearby.
Everything in this resort feels fake. Everything is pricey and dollar denominated.
We booked for 3 nights and had planned to stay for 5 nights, but my wife decided the first day itself that she couldn't take it any more and we cut our trip short to 2 nights. When we told the Hotel Manager the next day, he realized that we were upset, the wheels spurred into motion and finally he started showing us attention which itself was creepy.
As we were leaving, we picked up some items we had stored in the small fridge whose original ingredients we never touched as they were outrageously priced at 3-5 times MRP. The driver who came to pick us up for their in-house shuttle service for one-time pick-up and drop-off service then started a witch-hunt going over all the stuff both in the fridge and in our bag, checking labels which he had difficulty reading, all in an effort to decipher whether we had replaced some of the items in the fridge. Finally after 20 minutes, he tells us that he is unsure but in case the management ever finds out that there is a discrepancy, he would have to pay for the item at the inflated price out of his own pocket.
As we paid the bill, the Hotel Manager asks my wife to fill their feedback form with him watching over her shoulder. For the question which asks for the employee who has been most helpful during our stay, the Hotel Manager chimes in that he is an employee too, so she wrote his name.
Our entire trip was part of a corporate junket, so we did not pay a dime. Nevertheless I feel angry that we were sucked into it as Dune came at the top of the list for dog friendly hotels in India which too it isn't.
On the long way back, we tried to analyze why the trip was a disaster. We recalled the good moments we had in Pondy proper and convinced ourselves that since we lived in the city, 15 km away in the boondocks was perhaps the reason. We decided that we should stay only in cities from now on.
But all that changed when we went to Mugilu in Sakleshpur a few days ago. We stayed in the wilderness with nothing but bugs for company. There was no TV or AC. But we enjoyed every moment of our stay there. The difference was hospitality and the delicious food. In Mugilu, Chandan's help Mahantesh was so friendly, discreet and hospitable that we never missed a thing.