Detailed review of Jet Airways on BLR-Mumbai-SFO I am a very loyal customer of Singapore airlines when it comes to traveling between Bangalore and San Francisco. However, sometimes due to last minute changes, I end up traveling with other airlines. I had a horrid experience with BA in April so this time I had booked ahead on SA. As my luck would have had it, this time also I had to cancel my flight at the last moment and reschedule, but that meant Singapore Airlines ticket wasn't available. I was wondering about my choices when a friend walked into my office saying "I just came back by Jet and its awesome". That made my decision and I chose that option.
My flight from Bangalore was at 7:40 am (reaches Mumbai at 9:15) and the flight from Mumbai leaves at 11:00. I was a bit worried because that leaves only an hour and 45 minutes to collect bags and go to international terminal. However I was assured that it is a connecting flight and I don't have to worry. I was still a bit wary of it.
Left Bangalore a couple of weeks back on a Sunday and that meant it look less than an hour to reach Airport from South Bangalore and when I checked in, I got my first pleasant surprise. My bags would be thru checked-in from Bangalore itself. That meant, Jet will take care to ensure that they go to my international flight without me having to worry about anything.
When I reached Mumbai, I contacted a Jet airways staff who directed me to go to international transfer area and ensured that they would take care of the bags. Transfer from Domestic to International on a rickety bus with no a/c was a hot (sic) experience in Mumbai and I was cursing myself for not anticipating that and dressing appropriately. Almost everyone in the bus was heading for SFO flight or so it seemed. Once we reached the airport, it was a long walk to reach the plane. I haven't walked this long in any Indian airport before so it seemed weird.
The plane itself was very nice. A newly outfitted plane with 10" screens in economy and very nice seats. A small observation, when you incline your back the seat moves forward. That makes it a lot more comfortable than usual seats. There is a pouch instead of a foot-rest to rest your feet. Sorta like a hammock for feet. I haven't seen that before. Very nice.
Flight from Mumbai to Shanghai was around 6 hours long and the food was served in the first couple of hours. By the time we landed in Shanghai, people were hungry again. Since this is a very short stop in Shanghai (one hour), all the transit passengers are huddled in a small area right outside the gate. That means, no access to airport food and shopping areas. There is nothing in that area except for a restroom and water dispenser. The water dispenser serves only warm and hot water. If you want cold water, there is a guy with a few small bottles of cold water on a table selling them for USD 3 a piece. No food for hungry souls. Fortunately, I was warned of this by a friend so I had packed something for myself which I shared with two other hungry co-passengers.
Food on Jet Airways was good. However, they are way behind in this aspect compared to Singapore Airlines. If want to snack on something between the meals, they have bite sized peanut packets (meaning they are very small). While in Singapore airlines, they have a wide variety of snacks available at all times.
The same goes for service as well. They are missing several nuances of what constitutes excellent service but I am sure they will get there.
The entertainment system is awesome, when it works. They have very good Hollywood and Bollywood choices. Since the screen is a touch screen, one doesn't have to use the remote (which is very conveniently located below the screen, instead of usual inside the armrest position). On my return flight, system wasn't working for most of the seats and that turned my journey into a long/boring one. A small niggle which I am sure will get sorted out.
So, here goes my rating of this option from Bangalore - SFO.
Convenience: 7/10. Thru check-in is a positive. Transfer from domestic to international is not a pleasant experience. Very quick option from Mumbai with only one hour stop in Shangai, is a positive.
Comfort: 9/10. Very comfortable seats. Since the seats are thinner than usual, I felt they had more leg room as well.
Food: 6/10. Good quality food but not enough of it.
Entertainment: 9/10. Awesome!
Service: 7.5/10. Way better than european and american airlines but not as good as Singapore.
Will I take them again ? If Jet has a flight direct from Bangalore instead of Mumbai, the answer would be an emphatic YES. Currently, they would be my option when I don't get tickets on Singapore Airlines. |