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Originally Posted by sandeepmohan Pre Delivery Inspection Update.
I had quite a few people accompany me for this. My father, team bhp member under the handle Karthikk and my child hood pal Anil. We were in the stock yard at 230pm. The pre delivery inspection lasted 10min. We did not cut short the inspection. I caught a small dent on the rear mudguard, Karthik noticed a scuff mark on the boot lid. I have attached images of the location of the defects but it cannot be seen. The points of the fault are circled in red. The dent is something really minor. There is no scratch mark. I was on the verge of ignoring the kink and scuff mark when I over heard Karthik say that this is simply not justified when you are paying so much for a car. Karthik had a point. Money does not really grow on a tree for me. I struggled hard to save up a decent down payment for this car. I deserve a car without any defects. |
There was yet another issue, the alignment of the driver side front door with the A pillar quarterpanel was skewed a bit. Most likely a bad alignment of the door fitting (where the front door hinges are attached). The panel gap was not only large, it was also crooked; Looked like a good recipe for a door problem later on.
The dent was definitely noticeable from most angles, but the paint wasn't re-done. I am sure some members here will disagree with me and say it was no big deal, you should have gone ahead with the car and got the dents and scratches fixed by KHT at their expense. To me, that can only be possible if the dealer had offered to knock off some massive amount from the OTR price for giving the 'defective' piece.
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As usual, my sales man Tauceef assured me that the faults will be taken care off. I shot a question back at Tauceef, why should they be there in the first place? On a brand new car dammit. I was very upset.
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He was saying this happens to every car. This is no justification at all. These kinds of high headed replies are not going to help either Fiat or KHT get customers, sadly. A dent is unacceptable on a new car, whether it is a 3L alto or a 30L BMW. A minor scratch in a place or two is ok but anything involving dents on the bodywork are a huge letdown. I wanted to ask the sales rep if he would have bought this car had he been the buyer doing the PDI.
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How do I break this news to my wife who is really looking forward to our new car. I finally did and she too turned upset. The car looked so awesome yesterday when I took a quick glance. I must also add that 99.9% of casual car buyers's will accept that the defect's are addressed before delivery of the vehicle. 99.9% may not even catch this defect.
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Sad you both have to wait for another week or so before the new one arrives. The wait will be worth it nonetheless
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Another thing I noticed was the furnishing inside the boot had come off its holding clip somewhere near the left rear strut mounting intrusion point. I could not even find the holding clip. The spare wheel tire was not a blackest black. It did hint at being used. I could be wrong here. It appeared alright to Karthik.
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I didn't notice this boot issue. If it was just about the FIAT logo furnishing coming off the clips, that may not be anything major. The spare tyre seemed to be used once or twice (had a fair bit of dirt) but the tread wear indicators showed almost zero mileage. I think they had just used the tyre once to test it.
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Now for the odometer bit. I checked a black display T Jet Plus at the KHT Showroom. No "H". Then I checked another display Grande Punto. No "H". The Tjet had 3km, the Grande Punto had 2km on the odometer. I asked Tauceef about this. He called up someone and confirmed that KHT reset the odometer for all cars after their own pre delivery inspection. What do I do now? Tauceef assured me that the cars are not run more than 40km. This is the maximum they run if they need to be transported from the truck to stock yard. Cars are also driven directly to the stock yard after unloading. They are never brought to the showroom. This maybe a case specific to KHT Motors in white field. I would believe this to an extent as the road leading to the stock yard cannot accommodate a truck all the way IN. It is a mud road and yeah, all new cars are driven a good 400 meters before they get to take a long nap in the stock yard. A good route for a suspension and ground clearance test.
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This resetting is simply unacceptable to me. How can they have such a policy? It is somewhat sad if you think how new cars (meant for some buyer) are abused by time wasters and test-drivers due to this resetting, and there is no other way for us to check it. An offbeat question - does KHT have dedicated test drive/demo (stickered) vehicles for T-Jet+, or for any other ones? Concorde and Prerana both have dedicated TD cars and will not use buyers' cars for test drives. Also, some information from my purchase - on PDI day - odometer, trip A and trip B showed 4km with a H, and on delivery day all 3 showed 56km with H. (acceptable since the stockyard to RTO distance is some 40-50km)
You can ask KHT to do this now - let them send the new car for you from their maharashtra factory and this time, instruct them NOT to reset the odometer ever. You will collect the car ONLY if it has a H and a low mileage on the odo (under 100km). Instruct them beforehand and check their reaction. I wouldn't be surprised to see them whining and calling you up to give excuses.
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Originally Posted by rameshnanda Karthik, the absence of 'H' is really suspicious. But, do remember that 'H' will disappear after 200 Kms and the ODO cannot be reset after the 'H' disappears. Resetting of ODO can be done only once and that too when 'H' is displayed. To put it outright, the ODO cannot start from '0' after the 'H' disappears. If the ODO shows 3KM and if there is no 'H'. This is very peculiar. This needs to be clarified.
Recently, we did a PDI for my friend's Linea MJD Emotion. We noticed that the ODO shows 7 KM with 'H' but, the Trip A and Trip B is showing 9.9 . |
Since you mentioned that the H appears only during first 200km and the resetting can be done only when the odo is within 'H phase', it should be that actually after the first reset, the H letter disappears and the odo starts counting from 0 now. Anyway the H reset won't work more than once, so it makes no sense to show H after the first (and final) reset is done. In this case, car could have run a maximum of 199km + 3km on fresh reset = 202km worst case.
Your friend's Linea PDI scenario was a superb way to catch the dealer red handed, haha