[anand_hc]

Feels bad to hear these things. Most of these would be franchises not CCD owned outlets, where you face such issues.

The reason IMO is franchise has to pay certain portion of revenue to CCD as royalty fees/contract. So lesser revenue on books, lesser royalty fee. Franchise would still continue to earn for whatever they have served customer. It would be whole team that would be part of it and not 1-2 folks.

: But beware of Malls too. We think everything is fine at Malls due to automation. Once my grocery bill was way over 1000 bucks than I had shopped. I noticed an item that was billed though I had not bought it. When asked, billing person said he entered a wrong code and hence it was high & he corrected it.

I noticed it as it was high, but what if these guys are making mistakes of 50-100 Rs & you are buying some 20-30 items you might not notice it. Lot of times folks wont check the bills at all.

[vij]

This is common in such places nowadays. I visit Prasads Imax hyderabad and at the snacks counter the guys regularly quote an amount that's higher than billable - oh and there are no bills, so its even easier for them. We are movie buffs and visit the place regularly and this has happened like 30% of the time and seems like it happens to females more there. Many of my friends have experienced the same. Its a movie hall, so I guess they expect people to be careless. This is a huge scam there.

[bond_bhai]

Originally Posted by anand_hc

Feels bad to hear these things. Most of these would be franchises not CCD owned outlets, where you face such issues.

Does CCD offer franchisee options? I thought except for the "Rental space" every else is owned/operated by CCD itself. I could be wrong though.

Edit: This is what they say on their website as well.

Franchise / Lease Enquiry
Thank you for your interest in Cafe Coffee Day. We are glad to expand our existing (Company owned or company operated) cafes. However, We do NOT franchise.

We would be glad to partner with you, if you own a commercial or commercially converted/convertible retail space on a rental/revenue share basis with the following specifications:

Linky : http://www.cafecoffeeday.com/franchi...nid=3&lmids=10

[vinu_h]

Originally Posted by swarnava.m

However, it struck me almost at the same time that maybe the guy isn't paid very well. Also, I have no idea what kind of background he hails from. It is quite possible that his family is dependent on him for financial resources.

CCD might take some stern action against the guy, or worse, fire him, and his family might suffer. I know I would feel extremely disturbed and bothered for a long time

He's pocketed enough and may not be poor anymore. We're all equals in front of the law. A few days later, you may start feeling guilty about not having saved several other CCD customers from this crime/experience.

[dmplog]

Originally Posted by vivekiny2k

In case it helps, punishments are designed to serve 4 main purposes.

1. Reform the criminal.
2. protect the society (so he can not harm more people)
3. deter others from doing the same(by example). I think this is most important, and this is why punishments are so different in different parts of the world. different people need different level of deterrents. Saudis have their own form.
4. retribution (basically revenge).

I am pretty sure this will serve 1 2 and 3. 4 is a small cause here.

Very well put. Completely agree with Vivek.

Sorry for being pessimist here - but we are assuming that CCD Management / Consumer Cell will take 'some' action on this. Remains to be seen!

[motomaverick]

I think more than siphoning off money the bigger scam is offering chocolates or toffees in l-lieu of change with the usual reply of no change.

[Shiv_1984]

Why only CCD , this happens at so many other outlets as well. The most prominent ones are the Medical shops. They usually do the totalling on an evelope and that's it. We as customers think we have to pay less and they as retailers think they can bypass the tax as this will be an undocumented sales.

Anathor E.g. few weeks back I ordered a dominos pizza (worth 540/-) to be home delivered. Since i had some other work, i went to the shop, ordered, made the payement and told them to get it delivered to my home. Since my family members weren't aware of the payement already made, they re paid the amount to the delivery boy (he is completely aware that payement has been made still he keeps the amount with no hush). Later when i come back and get to know this, i rush to the pizza centre and threaten the manager that i will report to the police, they check from their records and find out the delivery boy and pay me back the excess amt.
After a day, the same delivery guy calls me (they store customer mob nos) and requests me to take back the complain for which i denied and kept the phone.

Moral : If you show them sympathy, they will bit you again. Just treat them they way you would treat a theif who stole something of your own.

[rajeev k]

This is a common practice adopted by many erring employees. In supermarkets there is another phenomena, the bill will be made but a print out would not be made and in the hurry the customer picks up the items for which he has made the payment and leaves. The bills would be registered only if it is printed and the blokes in the counter makes a good buck at the end of the day. This has prompted many big chains to earmark a security guy to check up the bill at the exit. These people check costly items in random also.
Some guys at the counters do cheat customers straight. Their methodology is cheating when the balance payment is handed back. They will initially give only the balance on the next higher denomination of currency and the guy pockets a good sum.

[sa_kiran]

Originally Posted by swarnava.m

Now my question is, what should I do about this whole issue? On first thought, probably the best solution would be to send a mail to CCD quoting this incident. I remember the name of the guy, and could mention the same in the mail. At least they would be made aware of the issue that is present in one of their outlets, and I hope they would take some action.

I would recommend reporting on facebook and twitter. It is not just the management of CCD, but the social media should know about it. Also, the possibility of the management acting on it is more when a lot more people know about it.

[ulhas.ahirrao]

Originally Posted by rknair

I have a CCD outlet in my office cafeteria. There was a big board put up there that if you did not get a bill, please call up a number and they will reward you. So I think CCD Team has realized this problem and they seem to taking action about this.

Yes this kind of board is across CCD outlets. We as a consumer must report this kind of behavior to the company. Anything unfair must be confronted.

[fiestarry]

Originally Posted by swarnava.m

because of my complaint, CCD might take some stern action against the guy, or worse, fire him, and his family might suffer..

Hey, C'mon ! If the employee of CCD or Costa is pocketing money instead of putting it in the till it is the problem of the owners of these coffee shops.

But if the guy is asking you to pay more than the menu prices then I think you have a reason for a grouse.

But then this is a problem with all such capitalistic establishments that have overpriced products; be it coffee or carpets. The poorly paid (really poorly) staff soon tend to develop a grudge against the manager and then work out a way to skim off money from the take. This malaise spans the entire sales world. It is a fallout of the owner taking 95 % of the profits and leaving the staff to scramble for the rest. A more fairly distributed profit will give more reason for an employee to develop loyalty.

Have I once again gone off on a rant? I cant help getting worked up when I see overpriced products which have no measureable parameter proving its multifold superiority over the competition, refer to themselves as 'niche' products. We all tend to get drawn sooner or later into wanting stuff like that . Take the example of some types of mineral water sold in the US, Europe market for over INR 2,000 a bottle.

P.S . Call me a CONSERVATIVE but a decent cup of coffee with CCD like ambience shouldn't cost more than INR 30 in my estimate. Not the extortionist 85 + tax + tip = INR 110

I know I have wandered off topic seriously

[khan_sultan]

As mentioned by fellow members, do report the matter to folks in CCD, if you can. Such things should be nipped in the bud and no point showing sympathy to these folks who are bringing a bad name to CCD.

Originally Posted by anand_hc

Feels bad to hear these things. Most of these would be franchises not CCD owned outlets, where you face such issues.

All outlets are company owned/operated. They don't franchise.

All the staff is employed by CCD and is on their payrolls. They are selected from areas near Chikmangalore and then given a 1 year training and then deputed to CCD's all over the country, CCD operates a really nice finishing school in CKM where all hospitality, bartending, brewing, etc etc are taught to these folks. Most of these folks are from the really under privileged, rural background and for many this is a life changer for them & their families. I have visited their institute and was really surprised at the amount of effort, resources & seriousness put in by CCD towards that.

So, where ever you see a CCD in the country (or even abroad, like in Vienna) the staff there will have gone training in the CMK institute.

It really pains to see that some (or quite a few) of them are going down the path of cheating and bringing a bad name to CCD

[selfdrive]

Originally Posted by ninjatalli

Btw OT point - soon we will start getting threads by bhpians - Damn - I am standing out XYZ station. My purse just got pick pocketed. What should I do next? Bhpians please advise!
(p.s. All in jest!)

Ahem.

Originally Posted by fiestarry

It is a fallout of the owner taking 95 % of the profits and leaving the staff to scramble for the rest. A more fairly distributed profit will give more reason for an employee to develop loyalty.

Its a capitalist venture not a socialist one.

Originally Posted by fiestarry

P.S . Call me a CONSERVATIVE but a decent cup of coffee with CCD like ambience shouldn't cost more than INR 30 in my estimate. Not the extortionist 85 + tax + tip = INR 110

yes, 110 bucks does sound excessive, especially as their quality standards seem to have nosedived. At least in the couple of places I have seen recently.

I dont understand one thing, why are the final amounts (with tax) not directly printed there? Are we supposed to sit and calculate how much we pay for coffee?

[BinFord]

Originally Posted by swarnava.m

Today evening I was out with my family for coffee. We went to a nearby CCD, ordered 3 coffees, one cold coffee, and a couple of snacks. The guy at the counter told me that the bill comes to Rs.615. I handed him 620, and citing lack of change, he gave me a packet of Orbit chewing gum pellets worth Rs.5.

I would say you need to report this matter to CCD and make sure it should not happen to anyone else. We Indians always feel about sentiments and let loose these kind of guys.
It can happen to anyone or the worst case to you again in a different manner or ways. So that time you should not repent about this incident. I know it may be tough for his dependents if he sacked by CCD but we should never tolerate cheating by anyone at any cost. I will never..

[rknair]

Here is a photo about how to complain from our office CCD. I too strongly feel that you should complain to CCD about it.