[binand]

Originally Posted by earthian

I had sent them a mail, stating whether they had mentioned such mandatory disconnection in the contract between me (customer) and they (service provider) and if not who is liable if the customer loses (anything) due to their arbitrary decision.

A quick Google search unearthed (pun intended) their ToS:

https://youbroadband.in/disclaimer.php

Relevant points below. Seems like they have covered all the bases/answers all your questions.

• The Company will endeavour at all times to maintain an adequate and reasonable quality of the Service. However the availability and quality of service may be affected by factors outside the Company's control...
  
• The Company makes no representation or warranties as to the continuity or availability or quality of the Services.
  
• The company shall not be obliged to grant any service credit for disruption of services due to any reason outside its control.
  
• The Company makes no warranty that the Services will be uninterrupted or error free...
  
• The Company shall not be liable to the Subscriber/Customer for any loss or damage whatsoever or howsoever, [...] as a result of [...] non-availability or disruption in services, loss of data, interruption or stoppage to the Customer's access to and/or use of the internet/website/s, interruption or stoppage of services due to any technical or non-technical reason...

Originally Posted by earthian

Any point flagging this with the Regulator?

There are some battles you are obliged to fight. This is not one of them. Vote with your feet. :-)

[earthian]

Originally Posted by binand

[*]The Company makes no warranty that the Services will be uninterrupted or error free...
There are some battles you are obliged to fight. This is not one of them. Vote with your feet. :-)

Thank you, Binand for your courtesy and help.
Yes, they seem to have covered their bases....the only issue being while they are not liable for interruptions or do not guarantee error free etc; ensuring forced disconnection by way of policy to maximise profits or reduce costs, is another matter.

[deathwalkr]

I will be going for Asianet's 3999 plan.

1TB for 1k per month and i get a 160 rupee discount on my cable tv connection with them.

[mtnrajdeep]

Originally Posted by Sebring

I'm pressing for disconnection. They don't deserve customers who make prompt payments. In fact, I must have paid twice on past occasions but have had no time to check

I find airtel more reliable than other providers in my area. I too just made the payment a couple of hours ago on their website and it is getting reflected. Maybe they have reconciliation issues with their app.

[binand]

Originally Posted by mtnrajdeep

I find airtel more reliable than other providers in my area. I too just made the payment a couple of hours ago on their website and it is getting reflected. Maybe they have reconciliation issues with their app.

I used to have both Airtel & ACT; finally got rid of ACT because I got into a billing dispute with them and Airtel was zero-downtime (ACT had cable-cut issues in my area).

I pay all my bills (Airtel included) through BBPS. Every single bill has been paid and reconciled just fine, often within minutes of debit.

[bluevolt]

Originally Posted by bluevolt

Finally, after 13 long years, I am letting go of MTNL broadband. While low maximum bandwidth (3-4 mbps) was an issue, their unexpected downtime with zero customer support was also going over my head!

Went for Airtel Vfibre, opted for 3 months 40MBPS plan initially, will go for a higher plan in future if required. Getting unlimited local voice calls as well in the plan.

Also getting a landline number/cable, an instrument I can use of my own choice.

Currently paying Rs. 1500 (Including GST etc.) for 200 MBPS unlimited internet + fixed landline unlimited calls for Airtel Optic Fibre broadband. Nearly 3 years since I switched to airtel from MTNL. Pretty neat experience till date!

[binand]

Does anyone know how Airtel's broadband password is structured? My Airtel account is now several years old and I don't remember the password. For this reason even when I upgraded / redid the Wifi in my home the edge router has remained the same ancient one. Now I do need to replace it.

This is the password Airtel sets for the ADSL side in the router. The corresponding login ID (broadband ID) is a string of the form 080NNNNNNNN_kk (STD code followed by 8 digits followed by _kk for Karnataka). I have tried:

My Airtel relationship ID (as seen in bill)
My registered mobile number

Neither of which worked.

I have tried Airtel's customer care but it doesn't function anymore.

[Traveler]

Originally Posted by binand

Does anyone know how Airtel's broadband password is structured? My Airtel account is now several years old and I don't remember the password. For this reason even when I upgraded / redid the Wifi in my home the edge router has remained the same ancient one. Now I do need to replace it.

This is the password Airtel sets for the ADSL side in the router. The corresponding login ID (broadband ID) is a string of the form 080NNNNNNNN_kk (STD code followed by 8 digits followed by _kk for Karnataka). I have tried:

My Airtel relationship ID (as seen in bill)
My registered mobile number

Neither of which worked.

I have tried Airtel's customer care but it doesn't function anymore.

Airtel customer care number for Bangalore is 08044444121

[binand]

Originally Posted by Traveler

Airtel customer care number for Bangalore is 08044444121

They don't have humans taking calls (due to understaffing issues I guess). They just force you to navigate through a set of IVR menus and at some random point raise a ticket on your behalf with the local technician who doesn't have access to the information I want.

You simply can't speak to a human. I have tried this.

[Traveler]

I just tried navigating the IVR menu. You need to press the following numbers to reach the human. 2,3,1,1,9

[Landkruzer]

Originally Posted by binand

Does anyone know how Airtel's broadband password is structured? My Airtel account is now several years old and I don't remember the password. For this reason even when I upgraded / redid the Wifi in my home the edge router has remained the same ancient one. Now I do need to replace it.

I presume you are talking about the PPPoE login details. I checked my Airtel ADSL modem/router and this is what I found.
Login Name: broadband_id@airtelbroadband.in
Password: Relationship number

In my office router, just broadband_id is used as login id. So I guess both formats should work.

[srimath]

Originally Posted by binand

Does anyone know how Airtel's broadband password is structured? My Airtel account is now several years old and I don't remember the password. For this reason even when I upgraded / redid the Wifi in my home the edge router has remained the same ancient one. Now I do need to replace it.

This is the password Airtel sets for the ADSL side in the router. The corresponding login ID (broadband ID) is a string of the form 080NNNNNNNN_kk (STD code followed by 8 digits followed by _kk for Karnataka). I have tried:

My Airtel relationship ID (as seen in bill)
My registered mobile number

Neither of which worked.

I have tried Airtel's customer care but it doesn't function anymore.

The password will be your stdcode and pgone number

Example 080xxxxxxxx

[binand]

Originally Posted by Traveler

I just tried navigating the IVR menu. You need to press the following numbers to reach the human. 2,3,1,1,9

That final 9 says "Invalid option selected". None of the options (relationship ID, landline number, linked mobile number) worked. Let me go to their office some day.

[shipnil]

Originally Posted by binand

Does anyone know how Airtel's broadband password is structured?

Binand, I hope yours is PPPoE set up only. Is your old router still working? If it is, please go to Account Settings. There you have PPP username, the same you mentioned in the 080xxxxxx format and Password field too.

I use Asus router, I can see the Account Settings in WAN page and Password too. It does not have any logic like mobile number or anything. It is just a 10 digit numeric password.

[shipnil]

Have a question on Airtel BB. Has anyone recently upgraded from old entry level 16 mbps / 20 mbps plan to the current 100 mbps plan? The website says it to be Vfiber plan. Do they have to replace the CAT5e / CAT6 cable with fiber optic cable for this plan to work?