EDIT: Updated Website: http://www.corecentre.co.in/
i coudn't beleive my ears when this Resturant Owner called me up minutes back................wokay ........let me explain
My Complaint - i went on this website ----
www.corecentre.org
Lodged a complain against the Resturant Owners for charging me Rs. 5 extra on a mineral bottle whose Mrp was Rs 15 .
Place -Manali,Himachal pradesh
Resturant name -Sa-ba resturant ,Mall road
My Action- just came Across this website
www.corecentre.org , went there lodged a complain.
Consequense- This guy Praveen,the owner Called me up jst 15 mintues back,profusely regreting for the incident and literally beseeching to take back this complain,even offered to send to me a money draft (Ice Upgrade ..huh?
) .
My demand -Stop this harrasment of customers , he said he will work on it With immediate effect.
Although i know he won't just implement it like a Saint , but still 'maine uske pench(screws) tight kar diye',now he would think twice before Fleecing his Customers.
i never thought my complain would ever be processed , u know i though these rustic judiciary Processes would take ages and stuff.....like " paanch ruphe hee to hain yaar jaane de"......kya complain . kaarna .........i went ahead with it ,
now iam more Confident Consumer ...........
here r the contents of the Letter i received as an acknowledgement i received from this website
" JAGO GRAHAK JAGO "
Core Centre : Complaints / Core S-3/ 07/3248
7th July , 06
Dear Mr. Faheem,
Thank you for you letter dated 6th July, 06.
Attached please find a copy of the letter written to the opposite party.
As soon as we hear from the opposite party we will let you know. In case you
get any information, please keep us informed. You may also get in touch with
them at the address , given in the attached letter .
You may follow up with us, after three weeks.
Please mention the ref. number. , given above , for any further
communication with us.
We assure you of our full co-operation.
We also bring out a quarterly magazine entitled CONSUMER NETWORK with a view
to disseminate awareness to the consumers on their Rights to procure quality
goods and services. The subscription is Rs.100/- per annum only for four
issues and is well worth the value.You may like to subscribe and ask your
friends to do likewise . This can be done by sending us a Pay Order /
Draft for Rs. 100 payable to Consumer Coordination Council, Delhi.
Thanking You ,
Yours Sincerely,
Monika Sareen
Manager - Complaints
Cc : The Under Secretary
(this is the best part.....cc to Ministry...)
Ministry of Consumer Affairs,
Food & Public Distribution,
Krishi Bhawan, New Delhi.
----- Original Message -----
From:*************
To: <complaints@core.nic.in>
Sent: Thursday, July 06, 2006 5:06 PM
Subject: Complaint Received - CORE Centre
> Dear Basil T Alukkal
>
> There is a complaint updated.
> Title : Charging Extra Over Mrp of Bottled Mineral water
> Name : Faheem
> Email : *********
> Adddress : **********
> City : new Delhi
> State : Delhi
> Zip : *********
> Phone :**********
> Subject : Shop
> Business : Restaurant
> Individual : Cashier
> Address : Sa-ba Resturant,mall road
> City : Manali
> State : Himachal Pradesh
> Zip :
> Phone :
> Complaint: I was having lunch at the mentioned Resturant and ordered for a
> 1litre mineral water bottle on which it was clearly mentioned Rs. 15 MRP
> and they charged me rs 20 for it.
> Consequences : they charged me Rs 5 extra every time i bought the same
> product ,i took some 5 bottles over a period of 3-4 days which amounted
> for extra Rs 25 i paid.
> Industry :
> Complaint ID : 11738
> Want to contact : No
>
> Please click on the following link to reply this complaint.
>
http://www.corecentre.org:80/admin/c...plaintID=11738
>
> Thanking you
> Administrator.
>