Yes,
BA sucks big time.. My experience with them was terrifying.
I was booked on BA from SFO to Bangalore. Things have started going wrong from the very min My company booked the tickets.
Route was.. SFO- Chicago- London - New delhi- Bangalore. as on their website and the paper ticket which was rescheduled changing the date of travel. When I called to confirm they gave me a different route. SFO - Chicago- London - Mumbai- Bangalore. I was confused. asked them to correct and reconfirm.
they confirmed the later. but this time bigger error. Arrive at Mumbai 18 June 2003, Mumbai- Bangalore on 19 January 2004. 6 manoths in airport .
Second time even this got corrected. or did it?
On the day of journey, I went to San Fransisco airpoort for an early morning flight to Chicago only to be told my American airlines (AA operated BA route) that they wont let me board the flight. and the clerk at the counter do not have a clue why? She spoke to their london office and for 40 mins on phone holding the que till which time many standing behind me missed their flight (I assume), and finally told me I had to pay BA about $124 towards the correction of the ticket (second time 6 months delay! for their mistake) . I offered to pay her the money and she would not accept because that has to ba collected by BA not AA. I missed my flight.
She was good enough to offer me a place in next 2 flights by which I was still able to catch the Chicago London flight provided I search a BA office and pay $124. And none of the BA offices open till 12:25 in the noon. By which time all the possible flights for me to London would have left.
My options were over. No one would budge and give me a boarding. Finally I came back knowing I can not fly that day. I was like a dog on the street. Checked out hotel, returned the car, baggage in hand went to office and explained to my travel desk. Our travel assistant Tanya spoke to BA in London and they unapologetically repeated thay couldn't have put me on anyflight anyway. My visa was expiring the next day and I had to leave US. They said also refused to put me on any next day flights because they are running full. Our company said we wont fly BA any more and ended.
Same after noon 2:00, Lufthansa was contacted and by 5:20 I had printed boarding passes for business class confirmed tickets for next day....
One more horror story started at Lufthansa but this one was handled better. |