![]() | #6001 | |
Senior - BHPian ![]() Join Date: Jun 2006 Location: Bangalore
Posts: 1,017
Thanked: 571 Times
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He will have to raise a refund request with the pictures. Knowing FK, they may take time, but will refund the order. There have been many more cases where FK has been taken for a ride by unscrupulous buyers. They keep ordering costly mobile phones and keep raising a complaint that they have received a brick and receive refunds. These culprits have made lakhs of money till eventually FK investigated and reported it to the police. This was also covered in one of the recent episodes of Saavdhan India I think. | |
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![]() | #6002 | |
BHPian Join Date: Apr 2009 Location: Bangalore
Posts: 865
Thanked: 2,131 Times
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![]() | #6003 |
BHPian ![]() | ![]() I didn't know disputes work in India. It would be great if this works to stop payment to the dealer or seller. Ive done disputes earlier when I was double charged sometimes and the bank would investigate and revert one transaction etc but nothing against a faulty or fake product purchase. |
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![]() | #6004 |
Newbie Join Date: Apr 2012 Location: New Delhi
Posts: 21
Thanked: 15 Times
| ![]() I have, thanks to this forum. It was a case of non-delivery of goods from a small e-commerce site. After 2 months of frustration, I found the solution here and it worked with case resolution in 15 days. fyi- it was an ICICI debit card payment. |
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![]() | #6005 |
BHPian ![]() Join Date: Jul 2017 Location: Mumbai/Oman
Posts: 62
Thanked: 163 Times
| ![]() Had a very bad experience with one of the shippers with Snapdeal: Radical Marketing solutions. I had ordered a Godrej Safe model Ritz Bio with I-Buzz on Snapdeal. Made an advance payment in full since COD was not allowed. They sent me model Filo Digital 55 which is a very bulky model and costs much less than the one I ordered. Got it picked up for replacement. Today I received the replacement but again a wrong one. This time they sent me Ritz digital with I-Buzz; again a cheaper one than the one I had ordered. Have asked for a pcik up and refund of the amount paid to them. I am not going to wait for any replacement. They are simply unscrupulous people. After I had ordered I found that a similar model is available with Vijay Sales at my place with a waiting time of around a week or so and at the same price that Snapdeal had offered me. I hope the refund comes through without much persuasion. Is there a time limit between the date payment was made and the date the dispute is raised with the credit card company? Last edited by Gannu_1 : 7th August 2018 at 21:51. Reason: Back to back posts merged. Thanks. |
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![]() | #6006 |
Senior - BHPian Join Date: Dec 2008 Location: Bangalore
Posts: 2,696
Thanked: 2,659 Times
| ![]() Usually 30-45 days after the statement with the offending transaction is generated. Depends on the card issuing bank and should be part of the statement's fine print. |
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![]() | #6007 |
BHPian Join Date: Feb 2012 Location: Gurgaon
Posts: 305
Thanked: 448 Times
| ![]() Hi. Am posting here of an ongoing sour experience from Amazon India. Have ordered lots of stuff in the past at my home address and my previous office address. First less than pleasant experience. Listing the facts. Would appreciate some views and advice on what to do.
I am at my wit's end. Feel like I am talking to wall to robots who only say 'I can understand, please don't worry.' After 10 days, now I am really irritated and frustrated. It's beyond me now. Please advise. Thanks, Promit Last edited by promit : 8th August 2018 at 21:23. |
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![]() | #6008 | |
BHPian ![]() Join Date: Jun 2013 Location: Toronto
Posts: 562
Thanked: 671 Times
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You do understand that the goof up was from the delivery fellow and its pretty difficult to actually go and take back those items. The only silver lining about this is that you know it was actually delivered to some guy, whom you can contact. If nothing works, dispute the transaction with your service provider (Credit Card Company)- you should be fine. | |
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![]() | #6009 |
Distinguished - BHPian ![]() ![]() Join Date: Jun 2007 Location: Chennai
Posts: 9,651
Thanked: 16,057 Times
| ![]() That should be Amazon's problem, not promit's. It is no excuse that Amazon delivered to the wrong address: they should have refunded or resent the item immediately. |
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![]() | #6010 | |
BHPian ![]() Join Date: Aug 2017 Location: KA01/OR02/CG10
Posts: 165
Thanked: 187 Times
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But I received a message the next day that the parcel was delivered. I immediately called the Amazon customer care and informed them of the problem, they took 2 days to investigate the issue and they refunded my money after 2 days with an additional gift card for the goof up. They also informed me that the parcel was indeed delivered to someone in my society but don't know what happened after that. But please note in my case the cost of the stuff was below 1000. They will certainly either deliver it again or refund your money. I think they are taking sometime due to the amount involved. | |
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![]() | #6011 | |
BHPian ![]() Join Date: Jun 2013 Location: Toronto
Posts: 562
Thanked: 671 Times
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It's just a very difficult thing to take a delivered item back from a 3rd entity for Amazon, while it might be much easier for the consumer to do so. I also expect Amazon to compensate the consumer for this hassle. | |
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![]() | #6012 | |
Senior - BHPian Join Date: Dec 2008 Location: Bangalore
Posts: 2,696
Thanked: 2,659 Times
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Anyway, yesterday was another phone delivery (OP6, 40K price). My wife was inconvenienced when the delivery person turned up so she asked the security of our complex to collect the package. But it seems now they need a PIN - which neither of us was aware of. :-) She made a frantic call to me, and I pored over the order page on Amazon to finally locate the PIN. Only after entering the PIN into their app did the delivery person hand over the package. I think this system will help in avoiding such situations at least on high ticket size items. | |
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![]() | #6013 | |
BHPian ![]() Join Date: Apr 2016 Location: Bangalore
Posts: 291
Thanked: 264 Times
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![]() | #6014 |
Distinguished - BHPian ![]() ![]() | ![]() What is the refund process on aliexpress ? One seller has been dodgy and finally agreed for a refund. But he is asking for my paypal acct |
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![]() | #6015 |
BHPian ![]() | ![]() give him your paypal and if you still don't get it then raise a dispute against the order. The aliexpress folks will step in and you can upload proof and maybe this conversation with the seller as well. It has worked out well for me in couple of cases. |
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