Re: ClubResorto not refunding my money | Many BHPians report data leak from car dealerships I can very well relate to your ordeal.
Mine was an experience with TATA housing, its really hard to believe, but the fact is I booked a house with them in 2015. The sales team created an impression as if I might loose the location that I prefer and a sense of urgency to pay booking amount for reserving the house of my choice.
Name and reputation of TATA group was used for creating trust, and terms and conditions of purchase were promised to be sent later on mail, which I received after too many follow up calls.
After receiving terms and conditions, I refused to go ahead with purchase and asked for refund. I was told that the booking amount is non refundable, and after that they stopped taking my calls.
Numerous mails to TATA housing were never answered.
So net-net, I learned a lesson for rupees 30000/-, people getting education at MBA institutes learn only one thing, make money, get business, ethics and empathy has no meaning if you are running a business.
Since then, I understand, no matter how desperately you need something, if the seller is repeatedly asking for money or trying to create an impression that, if a confirmation is not done immediately, a good offer might be lost, I just do not need to buy that thing at that time and it will be better to wait.
Request to members who run business or in any profession where goods are purchased by the end user by paying a booking amount or full payment in advance, please help me understand:
1. Why are the terms and conditions of sale mentioned on the receipt of payment (which a customer gets only after paying the money).
2. Why do the sales executives refuse to share the terms and conditions while discussions are being done to finalise the deal.
Even the terms and conditions for a loan from a bank are mentioned on the application form which you get after paying the processing fee, a bank official will never provide you the details while you discuss the deal, he might share these details (will pretend that it was very difficult for him) only if you insist.
The best reasoning I heard from a bank employee - Sir the terms and conditions are mentioned on the application form and I can print the form only after processing fees has been paid.
Cheers. |