[Deeps]

Here is the story. Please read carefully and give advice on the legal course of action.

X has personal problems with Y. X and Y both have a phone connection from service provider ABC. Y has a friend, Z, working at ABC and through him manages to trace X's address (as given on id proof). In addition Y also gets Z to disconnect all services to X's phone.

So in this scenario, what possible steps can be taken...apart from obviously calling customer care and getting the services restarted.

[HappyWheels]

it is obviously misuse of position and trust place by the company ABC on Z. unless properly authorized Z should not be looking at X's data. And in no circumstance should he be sharing the info with a third party.

how Y got Z to disconnect all service is a mystery - seems like the service is at the mercy of any Y & Z (no pun intended!).

First of all, get back to ABC asking them for a explanation as to why the service was disconnected. Unless you went against their rules (misuse of service, payment default, etc) they cannot do it.

Am sure Z reports to someone but since Z was able to pull this off, it is probable that he will be someone you might end up reporting the issue to. So, do not take it up with the local unit (hopefully Z is of the local unit) but get in touch with the corporate office and demand an explanation. Tell them, in no less words, that unless they give you a proper explanation as to why the service was disconnected, you will take them to court seeking damages.

And yes, call up CC and register a complaint and get the complaint reference number. Make sure that a complaint is registered, even if they say that they will reactivate immediately. You need proof that the service was disconnected and it acknowledged by them.

[vivekiny2k]

very difficult.

in india, invasion of privcy is not an issue at all (try explaining this term to a police officer). phone companies don't keep the data secure and nobody even cares about the privacy. So it can be very difficult to prove that it ever happened, it's open to all you see. About the disconnection of service, again, if you can not prove that it was intentional, the phone company may not even pay you for lost time, and call it a tech glitch. forget about getting compensation as punitive.

I would say X should make friends at the electricity provider of Y. tracing Y's address should not be a big problem based my comments above

Sorry but in a place where things work like this, there is no sensible solution to this issue.

[govigov]

meet a lawyer, ask if there is a concrete case, if so proceed accordingly.

else get a couple of friends and beat the crap out of Z

[diabloo]

The real problem: Z acted on Y's personal request and withdrew the services promised by ABC to X. So Z came in way of ABC discharging its duties.

ABC must have grievance redressal channel. Please identify this and file a complaint against Z. You also inform ABC that you are ready to escalate this and get legal assistance, if required.

Originally Posted by Deeps

X has personal problems with Y. X and Y both have a phone connection from service provider ABC. Y has a friend, Z, working at ABC and through him manages to trace X's address (as given on id proof). In addition Y also gets Z to disconnect all services to X's phone.

[diabloo]

The period (I guess from the author's description), seem to be modern age (civil society), not STONE AGE .

Originally Posted by govigov

else get a couple of friends and beat the crap out of Z

[Deeps]

Good pointers guys

Originally Posted by diabloo

The real problem: Z acted on Y's personal request and withdrew the services promised by ABC to X. So Z came in way of ABC discharging its duties.

As well as leaking customer information to a third party. Surely this can be taken up legally.

And as for beating up Y and Z then X could have done it already...but Z losing his job would probably be more damaging.

[spadival]

Just move to a different service provider.. Not worth the hassle of chasing jobless people. Dont think Y will have friends in every other service provider.

[DirtyDan]

Let's see, that's ABC, Y, X an Z. Okay, Buster, pull it over. This is a clear cut case of abuse of alphabet.

It's about proof. This could be hard to prove.

[GTO]

Y needs to get a life and ABC needs to be made aware of Z's actions. File a complaint with ABC detailing the exact flow of events. It shouldn't be too difficult for them to trace this back to Z.

[shuvc]

Originally Posted by Deeps

Y has a friend, Z, working at ABC and through him manages to trace X's address (as given on id proof). In addition Y also gets Z to disconnect all services to X's phone.

I'm wondering - what is the source of this information? Did Y/Z mention it to someone? Does X know anyone in ABC that leaked this info?

[Deeps]

Originally Posted by shuvc

I'm wondering - what is the source of this information? Did Y/Z mention it to someone? Does X know anyone in ABC that leaked this info?

Shuv, X and Y have a common friend T who is aware that Y has a friend Z working at ABC and has disclosed this to X.

An update
X went to ABC where the customer care executive confirmed that the connection was blocked by Z upon request by someone. The exec. has revealed Z's name and has filed a formal complaint and given the complaint number to X as well as advising X to take the matter through the grievance channel by email and ABC will conduct their own enquiry.

[vivekiny2k]

Originally Posted by Deeps

where the customer care executive confirmed that the connection was blocked by Z upon request by someone.

This the best that has happened in the case. keep all proofs of this information.